Program structure
169 nodesClick any row to edit. Drag rows to reorder or move. Expand and collapse branches like inventory and inspection checklists.
Edit node
No selectionTitle & type
Learner content
Same structure as inspection checklist reference media: body copy plus photos, videos, PDFs, and YouTube links on this step.
Reference photos & videos
Upload reference files learners view while running this step — multiple photos, videos, or PDFs, same as inventory and inspection.
Deep link
Optional button that sends learners to another Workflow page (e.g. /maintenance).
Technical details (admin)
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"body": "This training explains general cleaning-product selection for vacation rental operations. Always follow the product label, Safety Data Sheet, company-approved product list, property notes, and local regulations. Do not mix cleaning chemicals. Do not use unknown or unlabeled chemicals. Stop and ask a manager if a surface, chemical, stain, odor, or contamination issue is unclear.",
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"body": "Using the right product is one of the biggest time-savers in vacation rental cleaning.\n\nThe wrong product can:\n- Make the job take longer.\n- Leave residue or streaks.\n- Damage surfaces.\n- Create strong odors.\n- Fail to disinfect.\n- Increase scrubbing.\n- Cause guest complaints.\n- Create safety risks.\n\nThe right product should match:\n1. The surface.\n2. The soil or stain.\n3. The required result.\n4. The safety instructions.\n5. The property notes.\n\nExamples:\n- Grease needs a degreaser.\n- Limescale needs a descaler or approved acidic cleaner.\n- Natural stone needs stone-safe cleaner.\n- Glass needs glass cleaner or a glass cloth system.\n- Urine or organic odor often needs an enzyme cleaner.\n- Disinfection requires a disinfectant used according to the label.\n\nThe cleaner\u0027s goal is not to use the strongest product. The goal is to use the correct product.",
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],
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"prompt": "Which product type is usually best for greasy kitchen buildup?",
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"body": "Before grabbing a bottle, identify the problem.\n\nCommon vacation rental cleaning problems:\n- Loose dirt and dust.\n- Sticky food residue.\n- Grease and oil.\n- Soap scum.\n- Hard-water scale and mineral buildup.\n- Mold or mildew staining.\n- Rust stains.\n- Organic stains such as urine, vomit, food, or blood.\n- Odors.\n- Germs on high-touch surfaces.\n- Fingerprints and smears.\n- Adhesive residue.\n- Scuff marks.\n\nEach problem may require a different product or method.\n\nExamples:\n- Soap scum often needs a bathroom cleaner plus dwell time.\n- Hard-water scale usually needs a descaler or approved acidic cleaner.\n- Grease needs an alkaline cleaner or degreaser.\n- Organic odors often need enzyme treatment.\n- Fingerprints on stainless steel need the correct cloth and stainless-safe product.\n- Germ control needs a disinfectant used correctly.",
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"label": "organic odor \u2192 enzyme cleaner"
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"prompt": "Select all correct problem-to-product matches.",
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"points": 1,
"prompt": "One-word answer: What type of cleaner is often used for urine or organic odor?",
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"body": "Do not mix cleaning chemicals.\n\nThis rule matters because some chemical combinations can create dangerous fumes, heat, splashing, or surface damage.\n\nNever mix:\n- Bleach and ammonia.\n- Bleach and vinegar.\n- Bleach and toilet bowl cleaner.\n- Bleach and drain cleaner.\n- Different drain cleaners.\n- Hydrogen peroxide and vinegar in the same container.\n- Unknown chemicals.\n- Products from unlabeled spray bottles.\n\nDo not layer products on a surface unless the product label and company process allow it.\n\nIf a product did not work:\n1. Stop.\n2. Rinse or remove the product if safe to do so.\n3. Ventilate the area if needed.\n4. Check the label.\n5. Ask a manager before applying another product.",
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"label": "Bleach and ammonia."
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{
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{
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"explanation": "Layering chemicals can be unsafe. Stop, rinse/remove if safe, check the label, and ask if unsure.",
"points": 1,
"prompt": "True or false: If one product does not work, it is safe to immediately spray a different product over it.",
"question_type": "binary"
},
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Chemical safety and labels/Never mix chemicals/Layering products",
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"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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},
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"instructions": null,
"name": "Reading product labels and Safety Data Sheets",
"node_type": "lesson",
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"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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"extra": {
"body": "A product label is part of the cleaning instructions.\n\nThe label may tell you:\n- What surfaces the product can be used on.\n- What surfaces to avoid.\n- Whether the product cleans, sanitizes, disinfects, degreases, descales, or deodorizes.\n- Dilution instructions.\n- Contact time or dwell time.\n- PPE requirements.\n- Ventilation requirements.\n- Storage requirements.\n- First aid instructions.\n- Warnings about mixing or incompatible products.\n\nIf the label is missing or unreadable, do not use the product.",
"content_kind": "text",
"deep_link_label": "Spray bottle used for cleaning products.",
"deep_link_url": "https://www.pexels.com/search/spray%20bottle/",
"media_placeholders": [
{
"alt_text": "",
"caption": "Product label reading guide.",
"filename": "product-label-reading-guide.png",
"kind": "photo",
"placeholder": true
},
{
"alt_text": "",
"caption": "Spray bottle used for cleaning products.",
"filename": "spray-bottle-reference.jpg",
"kind": "photo",
"url": "https://www.pexels.com/search/spray%20bottle/"
},
{
"alt_text": "",
"caption": "OSHA Hazard Communication reference.",
"filename": "OSHA Hazard Communication reference.",
"kind": "reference_link",
"source_note": "",
"url": "https://www.osha.gov/hazcom"
}
]
},
"id": "5fc99638-ed46-4822-b3f1-0aeba4dc8f8c",
"instructions": null,
"name": "What the label tells you",
"node_type": "content_step",
"parent_node_id": "7143547a-f89c-48ac-b993-e5d445f52ca2",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Chemical safety and labels/Reading product labels and Safety Data Sheets/What the label tells you",
"reference_media": [],
"sort_order": 0,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
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"extra": {
"body": "A Safety Data Sheet, often called an SDS, gives more detailed safety information.\n\nAn SDS can include:\n- Product identification.\n- Hazard information.\n- First aid measures.\n- Fire-fighting information.\n- Accidental release measures.\n- Handling and storage.\n- Exposure controls and PPE.\n- Physical and chemical properties.\n- Disposal guidance.\n\nCleaners do not need to memorize every SDS, but they do need to know that SDS documents exist, where to find them, and when to ask for them.",
"content_kind": "text",
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"caption": "SDS reading guide.",
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}
]
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"instructions": null,
"name": "Safety Data Sheets",
"node_type": "content_step",
"parent_node_id": "7143547a-f89c-48ac-b993-e5d445f52ca2",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Chemical safety and labels/Reading product labels and Safety Data Sheets/Safety Data Sheets",
"reference_media": [],
"sort_order": 2,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"alt_text": "Sample Safety Data Sheet.",
"body": "Sample Safety Data Sheet. Use this to show where PPE, first aid, handling, and storage information may appear.",
"content_kind": "text",
"deep_link_label": "Sample Safety Data Sheet for disinfecting wipes.",
"deep_link_url": "https://www.thecloroxcompany.com/wp-content/uploads/2020/06/Clorox-Commercial-Solutions%C2%AE-Clorox%C2%AE-Disinfecting-Wipes-Fresh-Scent.pdf",
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"caption": "Sample Safety Data Sheet for disinfecting wipes.",
"filename": "sample-sds-clorox-disinfecting-wipes.pdf",
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"url": "https://www.thecloroxcompany.com/wp-content/uploads/2020/06/Clorox-Commercial-Solutions%C2%AE-Clorox%C2%AE-Disinfecting-Wipes-Fresh-Scent.pdf"
}
]
},
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"instructions": null,
"name": "Sample SDS",
"node_type": "content_step",
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"reference_media": [],
"sort_order": 4,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
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"acknowledgment_label": "I understand that labels and Safety Data Sheets are safety instructions, not decoration.",
"body": ""
},
"id": "495b9f3b-798e-4781-ab39-0e0f2ff7aa51",
"instructions": null,
"name": "I understand that labels and Safety Data Sheets are safety instructions, not dec",
"node_type": "acknowledgment_step",
"parent_node_id": "7143547a-f89c-48ac-b993-e5d445f52ca2",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Chemical safety and labels/Reading product labels and Safety Data Sheets/I understand that labels and Safety Data Sheets are safety instructions, not dec",
"sort_order": 6,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
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"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "Product labels explain how to use the product correctly and safely.",
"options": [
{
"id": "a",
"label": "Approved surfaces."
},
{
"id": "b",
"label": "Dwell/contact time."
},
{
"id": "c",
"label": "Dilution instructions."
},
{
"id": "d",
"label": "PPE requirements."
},
{
"id": "e",
"label": "Guest Wi-Fi password."
}
],
"points": 2,
"prompt": "Which information may be found on a product label?",
"question_type": "multiple_select"
},
"id": "0c66b912-6be1-446e-9615-a63d00605169",
"instructions": null,
"name": "Label information",
"node_type": "question",
"parent_node_id": "7143547a-f89c-48ac-b993-e5d445f52ca2",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Chemical safety and labels/Reading product labels and Safety Data Sheets/Label information",
"sort_order": 100,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"correct_answer": "c",
"explanation": "Unlabeled products are unsafe because the chemical and instructions are unknown.",
"options": [
{
"id": "a",
"label": "Use it if it smells familiar."
},
{
"id": "b",
"label": "Use it only in the bathroom."
},
{
"id": "c",
"label": "Do not use it; report or replace it according to company policy."
},
{
"id": "d",
"label": "Mix it with water and hope for the best."
}
],
"points": 1,
"prompt": "What should you do with an unlabeled spray bottle?",
"question_type": "multiple_choice"
},
"id": "f7be90cb-e3c2-40ec-8c4e-e29904edba4e",
"instructions": null,
"name": "Unlabeled spray bottle",
"node_type": "question",
"parent_node_id": "7143547a-f89c-48ac-b993-e5d445f52ca2",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Chemical safety and labels/Reading product labels and Safety Data Sheets/Unlabeled spray bottle",
"sort_order": 101,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
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"id": "97bd9d9a-9cba-4f59-b011-98bffeb1b6ee",
"instructions": null,
"name": "Cleaning, sanitizing, disinfecting, and dwell time",
"node_type": "module",
"parent_node_id": "c2c53508-8106-4bec-961c-9e51c40a65f0",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time",
"sort_order": 2,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
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"prerequisite_lesson_ids": [
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]
},
"id": "56874125-c6fc-4353-b2ad-f22850415919",
"instructions": null,
"name": "Cleaning, sanitizing, and disinfecting are not the same",
"node_type": "lesson",
"parent_node_id": "97bd9d9a-9cba-4f59-b011-98bffeb1b6ee",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time/Cleaning, sanitizing, and disinfecting are not the same",
"sort_order": 0,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
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"body": "Cleaning, sanitizing, and disinfecting are different.\n\nCleaning:\nRemoves dirt, dust, food, grease, and some germs from a surface. Cleaning usually happens first.\n\nSanitizing:\nReduces germs to a safer level. This is often used in food-contact or regulated settings.\n\nDisinfecting:\nKills many germs on hard, nonporous surfaces when used according to the label.\n\nImportant:\nA dirty surface should usually be cleaned before it is disinfected. Disinfectant is not magic. If a surface is covered in food, grease, or dirt, the product may not work correctly.",
"content_kind": "text"
},
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"instructions": null,
"name": "Know the difference",
"node_type": "content_step",
"parent_node_id": "56874125-c6fc-4353-b2ad-f22850415919",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time/Cleaning, sanitizing, and disinfecting are not the same/Know the difference",
"reference_media": [],
"sort_order": 0,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"alt_text": "Cleaning vs sanitizing vs disinfecting.",
"body": "Cleaning removes soil. Disinfecting is a separate step used when germ control is required.",
"content_kind": "text",
"deep_link_label": "Spray bottle used for cleaning products.",
"deep_link_url": "https://www.pexels.com/search/spray%20bottle/",
"media_placeholders": [
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"caption": "Cleaning removes soil. Disinfecting is a separate step used when germ control is required.",
"filename": "cleaning-vs-sanitizing-vs-disinfecting.png",
"kind": "photo",
"placeholder": true
},
{
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"caption": "Spray bottle used for cleaning products.",
"filename": "spray-bottle-reference.jpg",
"kind": "photo",
"url": "https://www.pexels.com/search/spray%20bottle/"
},
{
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"caption": "Chemical spray bottle used for cleaning.",
"filename": "chemical-spray-bottle-reference.jpg",
"kind": "photo",
"url": "https://www.pexels.com/search/chemical%20spray%20bottle/"
},
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"caption": "OSHA Hazard Communication reference.",
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"url": "https://www.osha.gov/hazcom"
}
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},
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"instructions": null,
"name": "Visual guide",
"node_type": "content_step",
"parent_node_id": "56874125-c6fc-4353-b2ad-f22850415919",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time/Cleaning, sanitizing, and disinfecting are not the same/Visual guide",
"reference_media": [],
"sort_order": 2,
"source_node_id": null,
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{
"extra": {
"acknowledgment_label": "I understand that cleaning and disinfecting are not the same thing and that dirty surfaces should be cleaned first.",
"body": ""
},
"id": "88c76453-481f-4acc-b873-9086154fe400",
"instructions": null,
"name": "I understand that cleaning and disinfecting are not the same thing and that dirt",
"node_type": "acknowledgment_step",
"parent_node_id": "56874125-c6fc-4353-b2ad-f22850415919",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time/Cleaning, sanitizing, and disinfecting are not the same/I understand that cleaning and disinfecting are not the same thing and that dirt",
"sort_order": 4,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
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"correct_answer": "a",
"explanation": "Visible dirt and soil should usually be removed before disinfecting.",
"options": [
{
"id": "a",
"label": "Clean the surface first."
},
{
"id": "b",
"label": "Add more disinfectant."
},
{
"id": "c",
"label": "Dry dust only."
},
{
"id": "d",
"label": "Spray air freshener."
}
],
"points": 1,
"prompt": "What should usually happen before disinfecting a visibly dirty surface?",
"question_type": "multiple_choice"
},
"id": "94172540-f3c4-4dbf-b729-747826658e3d",
"instructions": null,
"name": "Before disinfecting",
"node_type": "question",
"parent_node_id": "56874125-c6fc-4353-b2ad-f22850415919",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time/Cleaning, sanitizing, and disinfecting are not the same/Before disinfecting",
"sort_order": 100,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
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"correct_answer": "c",
"explanation": "Cleaning and disinfecting are different tasks with different purposes.",
"options": [
{
"id": "a",
"label": "Cleaning and disinfecting are exactly the same."
},
{
"id": "b",
"label": "Disinfectant works instantly on any dirty surface."
},
{
"id": "c",
"label": "Cleaning removes soil; disinfecting is used to kill germs according to the product label."
},
{
"id": "d",
"label": "Air freshener disinfects surfaces."
}
],
"points": 1,
"prompt": "Which statement is correct?",
"question_type": "multiple_choice"
},
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"instructions": null,
"name": "Cleaning vs disinfecting",
"node_type": "question",
"parent_node_id": "56874125-c6fc-4353-b2ad-f22850415919",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time/Cleaning, sanitizing, and disinfecting are not the same/Cleaning vs disinfecting",
"sort_order": 101,
"source_node_id": null,
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},
"id": "5cb7e1cd-1c8f-40fd-b9da-0f050ab7fff6",
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"name": "Dwell time: the time-saving secret",
"node_type": "lesson",
"parent_node_id": "97bd9d9a-9cba-4f59-b011-98bffeb1b6ee",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time/Dwell time: the time-saving secret",
"sort_order": 1,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"body": "Dwell time is one of the biggest time-saving remedies in cleaning.\n\nDwell time means allowing a product to sit on the surface long enough to work.\n\nFor disinfectants, this is often called contact time or wet contact time. The surface must usually stay wet for the entire time listed on the product label.\n\nFor cleaners, dwell time helps loosen:\n- Grease.\n- Soap scum.\n- Hard-water marks.\n- Sticky spills.\n- Food residue.\n- Bathroom buildup.\n- Oven grime.\n- Grout soil.\n\nCommon mistake:\nSpray and immediately wipe.\n\nBetter method:\nSpray, move to another task, then return and wipe/scrub after the product has had time to work.\n\nThis saves time because the product does part of the work instead of forcing the cleaner to scrub everything by hand.",
"content_kind": "text",
"deep_link_label": "Chemical spray bottle used for cleaning.",
"deep_link_url": "https://www.pexels.com/search/chemical%20spray%20bottle/",
"media_placeholders": [
{
"alt_text": "",
"caption": "Chemical spray bottle used for cleaning.",
"filename": "chemical-spray-bottle-reference.jpg",
"kind": "photo",
"url": "https://www.pexels.com/search/chemical%20spray%20bottle/"
}
]
},
"id": "72cd2ef6-d476-47f0-b30b-4ecdae11700f",
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"name": "Let the product work",
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"parent_node_id": "5cb7e1cd-1c8f-40fd-b9da-0f050ab7fff6",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time/Dwell time: the time-saving secret/Let the product work",
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"body": "Example bathroom dwell-time workflow:\n1. Put on PPE.\n2. Remove trash and used towels.\n3. Apply toilet bowl cleaner.\n4. Spray shower/tub cleaner.\n5. Spray sink/faucet area.\n6. While products dwell, clean mirror, counters, restock towels, or start another low-risk task.\n7. Return to scrub and wipe.\n8. Rinse if required by the label.\n9. Mop floor last.\n\nExample kitchen dwell-time workflow:\n1. Remove crumbs and food debris.\n2. Apply degreaser to greasy stovetop or backsplash.\n3. Apply approved cleaner to sink.\n4. Let products sit while cleaning fridge shelves or loading dishwasher.\n5. Return and wipe surfaces.\n6. Polish stainless if required.",
"content_kind": "text"
},
"id": "918c54ec-dab8-4690-8766-f393a0d2406e",
"instructions": null,
"name": "Dwell-time workflow",
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"parent_node_id": "5cb7e1cd-1c8f-40fd-b9da-0f050ab7fff6",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time/Dwell time: the time-saving secret/Dwell-time workflow",
"reference_media": [],
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"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"body": "Optional reference video about dwell time. Use only if YouTube embeds are enabled.",
"content_kind": "youtube",
"deep_link_label": "Sample Safety Data Sheet for disinfecting wipes.",
"deep_link_url": "https://www.thecloroxcompany.com/wp-content/uploads/2020/06/Clorox-Commercial-Solutions%C2%AE-Clorox%C2%AE-Disinfecting-Wipes-Fresh-Scent.pdf",
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"caption": "EPA List N disinfectant reference.",
"filename": "EPA List N disinfectant reference.",
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"url": "https://www.epa.gov/coronavirus-and-disinfectants/about-list-n-disinfectants-coronavirus-covid-19"
},
{
"alt_text": "",
"caption": "CDC facility cleaning and disinfecting guidance.",
"filename": "CDC facility cleaning and disinfecting guidance.",
"kind": "reference_link",
"source_note": "",
"url": "https://www.cdc.gov/hygiene/about/when-and-how-to-clean-and-disinfect-a-facility.html"
},
{
"alt_text": "",
"caption": "CDC home cleaning and disinfecting guidance.",
"filename": "CDC home cleaning and disinfecting guidance.",
"kind": "reference_link",
"source_note": "",
"url": "https://www.cdc.gov/hygiene/about/when-and-how-to-clean-and-disinfect-your-home.html"
},
{
"alt_text": "",
"caption": "Sample Safety Data Sheet for disinfecting wipes.",
"filename": "sample-sds-clorox-disinfecting-wipes.pdf",
"kind": "pdf",
"url": "https://www.thecloroxcompany.com/wp-content/uploads/2020/06/Clorox-Commercial-Solutions%C2%AE-Clorox%C2%AE-Disinfecting-Wipes-Fresh-Scent.pdf"
}
],
"reference_media": [
{
"kind": "youtube",
"sort_order": 0,
"url": "https://www.youtube.com/watch?v=buoVa-J_yDk"
},
{
"caption": "Video reference about dwell time for cleaning and disinfecting products.",
"kind": "youtube",
"sort_order": 0,
"url": "https://www.youtube.com/watch?v=buoVa-J_yDk"
},
{
"caption": "Video reference explaining wet dwell time for disinfectants.",
"kind": "youtube",
"sort_order": 1,
"url": "https://www.youtube.com/watch?v=5iIwDa8SIKE"
}
]
},
"id": "b7460e82-c467-4722-9f95-76b072fccc00",
"instructions": null,
"name": "Dwell time video reference",
"node_type": "content_step",
"parent_node_id": "5cb7e1cd-1c8f-40fd-b9da-0f050ab7fff6",
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"body": "Bathrooms usually need products that handle soap scum, body oils, hard-water scale, toilet soil, odors, mildew staining, and germs.\n\nCommon bathroom product choices:\n- Bathroom cleaner for sinks, counters, tubs, and showers.\n- Toilet bowl cleaner for toilet bowls only.\n- Descaler or lime remover for hard-water scale, if surface-safe.\n- Glass cleaner or shower glass product for mirrors and shower doors.\n- Grout-safe brush and cleaner for tile lines.\n- Disinfectant for high-touch hard surfaces when required.\n- Mold/mildew stain product only where approved.\n- Neutral floor cleaner for bathroom floors.\n- Odor neutralizer where approved.\n\nTime-saving remedies:\n- Apply toilet bowl cleaner first and let it work.\n- Spray shower walls and tub early, then clean other items while it dwells.\n- Use a descaler only where safe for hard-water spots.\n- Use a squeegee or glass cloth for shower doors.\n- Use a detail brush around faucets, drains, hinges, and shower tracks.\n- Treat buildup before it becomes a deep-clean problem.\n\nWarning:\nDo not use acidic descalers on natural stone unless approved. Do not mix bathroom products with bleach.",
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"prompt": "Which products or methods help with bathroom hard-water scale?",
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},
{
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],
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"prompt": "Where should toilet bowl cleaner normally be used?",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Room-specific product choices/Bedroom and living-area products/I understand that bedrooms and living areas often require careful, low-residue p",
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"correct_answer": "a",
"explanation": "Electronics and screens require approved screen-safe methods.",
"options": [
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"label": "Electronics-safe cloth or approved screen-safe method."
},
{
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"label": "Toilet bowl cleaner."
},
{
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"label": "Abrasive powder."
},
{
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"label": "Oven cleaner."
}
],
"points": 1,
"prompt": "Which product or tool is appropriate for a TV screen?",
"question_type": "multiple_choice"
},
"id": "fb2581a6-98fe-4f07-9d9e-544c5e22b1c6",
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"name": "TV screen cleaning",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Room-specific product choices/Bedroom and living-area products/TV screen cleaning",
"sort_order": 100,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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{
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"correct_answers": [
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],
"explanation": "Good sequence and detail tools prevent missed tasks and rework.",
"options": [
{
"id": "a",
"label": "Dust high to low."
},
{
"id": "b",
"label": "Use a flashlight under beds."
},
{
"id": "c",
"label": "Batch clean remotes/high-touch items."
},
{
"id": "d",
"label": "Use a lint roller for fabric hair."
},
{
"id": "e",
"label": "Soak wood furniture with water."
}
],
"points": 2,
"prompt": "Which methods save time in bedrooms and living areas?",
"question_type": "multiple_select"
},
"id": "90d1cd6f-8cb5-40af-a383-6badf0e03d91",
"instructions": null,
"name": "Living area time savers",
"node_type": "question",
"parent_node_id": "982bc52f-31dd-4023-a761-d8dbe749b17b",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Room-specific product choices/Bedroom and living-area products/Living area time savers",
"sort_order": 101,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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"name": "Outdoor, patio, grill, and pool-area products",
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"body": "Outdoor and pool-area cleaning products must be used carefully because surfaces may be slippery, porous, painted, sun-damaged, or close to water.\n\nCommon outdoor product choices:\n- Mild all-purpose cleaner for outdoor furniture.\n- Outdoor mildew cleaner where approved.\n- Glass cleaner for patio doors.\n- Grill cleaner or grill brush if grill cleaning is included.\n- Degreaser for grill exterior or outdoor kitchen areas, where approved.\n- Neutral cleaner for patio floors, where appropriate.\n- Water and soft brush for basic dust/pollen cleanup.\n- Wet-floor sign for slippery areas.\n\nTime-saving remedies:\n- Remove leaves and debris before wet cleaning.\n- Let outdoor furniture cleaner dwell briefly if label allows.\n- Use a soft brush for textured patio furniture.\n- Clean sliding door tracks with a detail brush/vacuum before wiping.\n- Clean grill grates only if included in the service scope.\n- Report pool water or pool chemical issues; do not adjust chemicals unless trained.",
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"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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"alt_text": "Outdoor product map.",
"body": "Outdoor products must be safe for the surface and should not create slippery or unsafe conditions.",
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"caption": "Outdoor products must be safe for the surface and should not create slippery or unsafe conditions.",
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"acknowledgment_label": "I understand that pool chemical adjustment is not part of general cleaning unless I am trained and authorized.",
"body": ""
},
"id": "ac42cee0-19bc-422f-9d31-4133f52f6f10",
"instructions": null,
"name": "I understand that pool chemical adjustment is not part of general cleaning unles",
"node_type": "acknowledgment_step",
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"sort_order": 4,
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"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
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"correct_answer": "b",
"explanation": "Pool condition issues should be reported. Cleaners should not adjust chemicals unless trained and authorized.",
"options": [
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"label": "Add chemicals immediately."
},
{
"id": "b",
"label": "Report it to the manager or pool technician."
},
{
"id": "c",
"label": "Tell guests to use it anyway."
},
{
"id": "d",
"label": "Ignore it because outdoor areas are not part of cleaning."
}
],
"points": 1,
"prompt": "What should a cleaner do if the pool is green, cloudy, low, overflowing, or unsafe-looking?",
"question_type": "multiple_choice"
},
"id": "42124f55-b0ec-4956-99ab-d28cae90c27b",
"instructions": null,
"name": "Pool condition reporting",
"node_type": "question",
"parent_node_id": "91b5eb85-7e3c-4f8b-b3db-72655f0d8ca9",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Room-specific product choices/Outdoor, patio, grill, and pool-area products/Pool condition reporting",
"sort_order": 100,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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"correct_answers": [
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],
"explanation": "Removing debris first, using the right brush, and managing slip risk saves time and improves safety.",
"options": [
{
"id": "a",
"label": "Remove loose debris before wet cleaning."
},
{
"id": "b",
"label": "Use a detail brush for sliding door tracks."
},
{
"id": "c",
"label": "Use a soft brush on textured furniture."
},
{
"id": "d",
"label": "Use unapproved harsh chemicals near the pool."
},
{
"id": "e",
"label": "Use a wet-floor sign when areas are slippery."
}
],
"points": 2,
"prompt": "Which outdoor methods can save time?",
"question_type": "multiple_select"
},
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"name": "Outdoor time savers",
"node_type": "question",
"parent_node_id": "91b5eb85-7e3c-4f8b-b3db-72655f0d8ca9",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Room-specific product choices/Outdoor, patio, grill, and pool-area products/Outdoor time savers",
"sort_order": 101,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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"name": "Surface-specific product choices",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Surface-specific product choices",
"sort_order": 4,
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"body": "The same product can be safe on one surface and damaging on another.\n\nSurface guidance:\n\nNatural stone:\nUse stone-safe cleaner. Avoid acidic cleaners unless specifically approved. Vinegar and many lime removers can damage stone.\n\nCeramic/porcelain tile:\nUse tile-safe cleaner. Grout may need a brush and dwell time. Avoid overusing harsh products.\n\nGrout:\nUse grout-safe cleaner and a grout brush. Do not assume bleach is the answer every time.\n\nGlass and mirrors:\nUse glass cleaner or a glass cloth system. Avoid oily residue.\n\nShower glass:\nUse shower glass cleaner, descaler where safe, squeegee, or glass cloth. Hard-water buildup benefits from dwell time.\n\nStainless steel:\nUse stainless-safe cleaner sparingly and wipe with the grain. Too much product causes streaks.\n\nWood:\nUse wood-safe products and minimal moisture. Do not soak.\n\nLuxury vinyl plank:\nUse damp mop and approved floor cleaner. Avoid soaking and harsh products.\n\nHardwood:\nUse minimal water and approved wood-floor cleaner.\n\nCarpet and upholstery:\nUse approved spot treatment only. Test carefully and report larger stains.\n\nPainted walls:\nUse mild cleaner or approved method. Aggressive scrubbing can remove paint.",
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},
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"name": "Surface compatibility guide",
"node_type": "content_step",
"parent_node_id": "7356f2c4-dc22-49c5-a05a-6e57d63e5035",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Surface-specific product choices/Stone, tile, grout, glass, stainless steel, wood, and vinyl/Surface compatibility guide",
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"sort_order": 0,
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},
{
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"alt_text": "Floor and surface compatibility guide.",
"body": "Surface compatibility prevents expensive owner damage.",
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"name": "Surface compatibility visual",
"node_type": "content_step",
"parent_node_id": "7356f2c4-dc22-49c5-a05a-6e57d63e5035",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Surface-specific product choices/Stone, tile, grout, glass, stainless steel, wood, and vinyl/Surface compatibility visual",
"reference_media": [],
"sort_order": 2,
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{
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"acknowledgment_label": "I understand that product choice must change based on the surface.",
"body": ""
},
"id": "3530754c-9579-43e9-be54-9f2921e17cc9",
"instructions": null,
"name": "I understand that product choice must change based on the surface.",
"node_type": "acknowledgment_step",
"parent_node_id": "7356f2c4-dc22-49c5-a05a-6e57d63e5035",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Surface-specific product choices/Stone, tile, grout, glass, stainless steel, wood, and vinyl/I understand that product choice must change based on the surface.",
"sort_order": 4,
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"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
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"correct_answer": "a",
"explanation": "Acidic products can etch or damage natural stone.",
"options": [
{
"id": "a",
"label": "Acidic cleaner."
},
{
"id": "b",
"label": "Stone-safe cleaner."
},
{
"id": "c",
"label": "Neutral pH cleaner."
},
{
"id": "d",
"label": "Clean water used carefully."
}
],
"points": 1,
"prompt": "Which cleaner type can damage natural stone?",
"question_type": "multiple_choice"
},
"id": "274d7132-d61f-4d48-8f50-b0c18cb27a7a",
"instructions": null,
"name": "Natural stone damage",
"node_type": "question",
"parent_node_id": "7356f2c4-dc22-49c5-a05a-6e57d63e5035",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Surface-specific product choices/Stone, tile, grout, glass, stainless steel, wood, and vinyl/Natural stone damage",
"sort_order": 100,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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{
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"correct_answer": "a",
"explanation": "Stainless needs a stainless-safe product and correct wiping technique.",
"options": [
{
"id": "a",
"label": "Use a stainless-safe product sparingly and wipe with the grain."
},
{
"id": "b",
"label": "Use abrasive powder."
},
{
"id": "c",
"label": "Use toilet bowl cleaner."
},
{
"id": "d",
"label": "Soak it with water and leave it wet."
}
],
"points": 1,
"prompt": "Which stainless-steel method is usually best?",
"question_type": "multiple_choice"
},
"id": "2a812cf8-21cc-4d33-94bf-d35e2eed18e4",
"instructions": null,
"name": "Stainless steel method",
"node_type": "question",
"parent_node_id": "7356f2c4-dc22-49c5-a05a-6e57d63e5035",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Surface-specific product choices/Stone, tile, grout, glass, stainless steel, wood, and vinyl/Stainless steel method",
"sort_order": 101,
"source_node_id": null,
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"correct_answers": [
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],
"explanation": "Different surfaces need different product families.",
"options": [
{
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"label": "natural stone \u2192 stone-safe cleaner"
},
{
"id": "b",
"label": "glass \u2192 glass cleaner or glass cloth"
},
{
"id": "c",
"label": "stainless steel \u2192 stainless-safe product, wipe with grain"
},
{
"id": "d",
"label": "wood \u2192 minimal moisture, wood-safe product"
},
{
"id": "e",
"label": "carpet \u2192 approved spot treatment"
}
],
"points": 3,
"prompt": "Select all correct problem-to-product matches.",
"question_type": "multiple_select"
},
"id": "6f943f36-8811-4557-8fee-80c1d39f4a65",
"instructions": null,
"name": "Surface to product matching",
"node_type": "question",
"parent_node_id": "7356f2c4-dc22-49c5-a05a-6e57d63e5035",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Surface-specific product choices/Stone, tile, grout, glass, stainless steel, wood, and vinyl/Surface to product matching",
"sort_order": 102,
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"id": "d09239fe-67e7-46ec-9def-8e2db8a780c6",
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"name": "Products that can cause expensive damage",
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"body": "Some product mistakes can cost far more than the cleaning fee.\n\nHigh-risk mistakes:\n- Acidic cleaner on marble, travertine, limestone, or other natural stone.\n- Abrasive scrubber on stainless steel, glass cooktop, chrome, or acrylic surfaces.\n- Too much water on wood, laminate, or luxury vinyl plank.\n- Oven cleaner on non-oven surfaces.\n- Drain cleaner used without approval.\n- Bleach on colored fabric, towels, carpets, or metal finishes.\n- Furniture polish on floors, creating slip risk.\n- Strong fragrance sprayed heavily before guest arrival.\n- Magic eraser used aggressively on painted walls or glossy finishes.\n- Unapproved product on owner furniture or d\u00e9cor.\n\nTime-saving rule:\nIf unsure, stop and check property notes. Guessing is not a cleaning strategy.",
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"name": "High-risk product mistakes",
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"parent_node_id": "d09239fe-67e7-46ec-9def-8e2db8a780c6",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Surface-specific product choices/Products that can cause expensive damage/High-risk product mistakes",
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"sort_order": 0,
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"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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"alt_text": "Product damage warning guide.",
"body": "The wrong product can permanently damage surfaces.",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Surface-specific product choices/Products that can cause expensive damage/Damage prevention visual",
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"sort_order": 2,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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{
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"acknowledgment_label": "I understand that guessing with strong products can cause expensive damage.",
"body": ""
},
"id": "c8f2da3d-58d9-4af9-89b7-2229805837f1",
"instructions": null,
"name": "I understand that guessing with strong products can cause expensive damage.",
"node_type": "acknowledgment_step",
"parent_node_id": "d09239fe-67e7-46ec-9def-8e2db8a780c6",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Surface-specific product choices/Products that can cause expensive damage/I understand that guessing with strong products can cause expensive damage.",
"sort_order": 4,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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{
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"correct_answers": [
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],
"explanation": "The incorrect product or method can damage surfaces or create slip risks.",
"options": [
{
"id": "a",
"label": "Using acid cleaner on marble."
},
{
"id": "b",
"label": "Using abrasive pads on glass cooktops."
},
{
"id": "c",
"label": "Soaking wood floors."
},
{
"id": "d",
"label": "Using furniture polish on floors."
},
{
"id": "e",
"label": "Checking property notes before cleaning."
}
],
"points": 2,
"prompt": "Which actions can cause property damage?",
"question_type": "multiple_select"
},
"id": "48baa75b-781a-4c00-83af-e626c65b84c0",
"instructions": null,
"name": "Property damage actions",
"node_type": "question",
"parent_node_id": "d09239fe-67e7-46ec-9def-8e2db8a780c6",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Surface-specific product choices/Products that can cause expensive damage/Property damage actions",
"sort_order": 100,
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"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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{
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"binary_labels": [
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],
"correct_answer": "true",
"explanation": "Stopping to confirm is safer than causing damage.",
"points": 1,
"prompt": "True or false: If a cleaner is unsure whether a product is safe for a surface, they should stop and check property notes or ask a manager.",
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"body": "Stains should be treated based on what caused them and what surface they are on.\n\nGeneral stain process:\n1. Identify the surface.\n2. Identify the stain if possible.\n3. Remove loose material first.\n4. Blot liquids; do not rub aggressively.\n5. Use approved product.\n6. Allow safe dwell time if appropriate.\n7. Rinse or wipe if required.\n8. Report stains that do not respond.\n9. Document with photos if required.\n\nCommon examples:\n- Food on counters: remove debris, use all-purpose or food-safe cleaner.\n- Grease on stovetop: degreaser plus dwell time.\n- Coffee/tea on mugs or counters: approved stain remover or cleaner.\n- Makeup on towels: pre-treat if company process allows; report heavy staining.\n- Blood or bodily fluids: use PPE and company biohazard process.\n- Rust stain: use approved rust remover only on compatible surfaces.\n- Carpet spots: approved carpet spotter only; test and report.",
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"alt_text": "Stain treatment decision tree.",
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"acknowledgment_label": "I understand that stains must be treated according to surface type and company-approved process.",
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"correct_answer": "a",
"explanation": "Surface and stain type determine the safest product choice.",
"options": [
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"label": "Identify the surface and likely stain."
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"label": "Use the strongest product available."
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"label": "Mix two products."
},
{
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"label": "Ignore it."
}
],
"points": 1,
"prompt": "What should you do first before treating a stain?",
"question_type": "multiple_choice"
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"name": "First step before treating stain",
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"correct_answers": [
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"explanation": "Fabric and carpet need gentle, approved spot treatment and reporting if unresolved.",
"options": [
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"label": "Blot rather than aggressively rub."
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{
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"label": "Use approved spot treatment."
},
{
"id": "c",
"label": "Report if the stain does not respond."
},
{
"id": "d",
"label": "Use bleach automatically."
},
{
"id": "e",
"label": "Test carefully where appropriate."
}
],
"points": 2,
"prompt": "Which methods are generally appropriate for liquid spills on fabric or carpet?",
"question_type": "multiple_select"
},
"id": "9dd1c870-c375-4a06-b007-d11812df454b",
"instructions": null,
"name": "Liquid spill methods",
"node_type": "question",
"parent_node_id": "7420ab6c-d6d2-424f-8989-dfd7c179fc89",
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"body": "Odor control is not about spraying a stronger scent.\n\nStrong fragrances can cause guest complaints and may make guests think something is being hidden.\n\nBetter odor process:\n1. Identify the source.\n2. Remove trash, food, dirty linens, and wet items.\n3. Check fridge, dishwasher, garbage disposal, drains, trash bins, and laundry.\n4. Ventilate if appropriate.\n5. Clean the source.\n6. Use approved odor neutralizer or enzyme cleaner when appropriate.\n7. Report persistent odors.\n\nCommon odor sources:\n- Trash bins.\n- Food left in fridge.\n- Dishwasher filters or standing water.\n- Garbage disposal.\n- Bathroom drains.\n- Wet towels or laundry.\n- Pet urine.\n- Smoke or vape residue.\n- Musty HVAC or humidity issues.\n\nTime-saving remedy:\nFind the source first. Air freshener without source removal is just perfume on a problem.",
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"acknowledgment_label": "I understand that odor problems should be solved at the source, not hidden with heavy fragrance.",
"body": ""
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"correct_answer": "a",
"explanation": "Odors return if the source is not removed.",
"options": [
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"label": "Find and remove the source."
},
{
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"label": "Spray heavy fragrance."
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{
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},
{
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}
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"prompt": "What is the best first step for an odor issue?",
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},
{
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"label": "Wet towels."
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{
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"label": "Pet urine."
},
{
"id": "f",
"label": "Clean unused plates."
}
],
"points": 2,
"prompt": "Which are common vacation rental odor sources?",
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"id": "fc7c4c69-16ee-4068-812d-3e1cad7d665e",
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"name": "Buildup remedies: soap scum, grease, scale, and grout",
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"body": "Buildup usually gets worse when it is only lightly wiped on every turnover.\n\nCommon buildup and remedies:\n- Soap scum: bathroom cleaner, dwell time, non-scratch pad.\n- Hard-water scale: approved descaler, dwell time, rinse if required.\n- Grease: degreaser, dwell time, warm water wipe where appropriate.\n- Grout soil: grout brush, approved cleaner, repeat maintenance.\n- Shower glass spots: glass cleaner or descaler where surface-safe, squeegee/glass cloth.\n- Faucet base buildup: detail brush plus appropriate cleaner.\n- Stove knobs and edges: remove if approved, detail brush, degreaser.\n- Microwave residue: steam/approved cleaner, dwell time, wipe.\n- Oven grime: approved oven cleaner only if included and safe.\n\nHuge time-saving remedies:\n- Pre-treat shower and toilet first.\n- Degrease stovetop early.\n- Use a detail brush instead of scrubbing with a cloth corner.\n- Use the right pad: non-scratch where needed.\n- Schedule buildup items as periodic deep-clean tasks before they become emergency jobs.\n- Report recurring buildup so property managers can adjust checklist frequency.",
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"acknowledgment_label": "I understand that buildup should be treated with the right product, dwell time, and correct tool, not just more force.",
"body": ""
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"correct_answer": "a",
"explanation": "Soap scum often needs the correct bathroom cleaner, dwell time, and suitable scrubbing tool.",
"options": [
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"id": "a",
"label": "Apply approved bathroom cleaner, allow dwell time, then scrub with a suitable non-scratch pad."
},
{
"id": "b",
"label": "Spray and immediately wipe once."
},
{
"id": "c",
"label": "Use furniture polish."
},
{
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"label": "Mix bleach and vinegar."
}
],
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"prompt": "Which method is usually better for heavy soap scum?",
"question_type": "multiple_choice"
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"options": [
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"label": "Dwell time."
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{
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"label": "Detail brush."
},
{
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"label": "Non-scratch scrub pad."
},
{
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"label": "Approved descaler."
},
{
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"label": "Random chemical mixing."
}
],
"points": 2,
"prompt": "Which tools or methods can save time on buildup?",
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"body": "One of the biggest cleaner time-savers is sequencing.\n\nThe method:\n1. Apply the correct product.\n2. Let it dwell safely.\n3. Do another task while it works.\n4. Return to wipe or scrub.\n5. Rinse or dry if the label requires it.\n\nThis is useful for:\n- Toilet bowls.\n- Shower walls.\n- Bathtubs.\n- Shower glass.\n- Greasy stovetops.\n- Microwave residue.\n- Sink buildup.\n- Faucet base buildup.\n- Patio furniture grime.\n\nBad workflow:\nSpray one surface, scrub immediately, fight the buildup.\n\nBetter workflow:\nApply the correct product to several compatible areas, work elsewhere, then return when the product has softened the soil.\n\nDo not let products dry unless the label says that is acceptable. For disinfectants, the surface must usually stay wet for the required contact time.",
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"body": "Small tools can save huge amounts of time.\n\nUseful time-saving tools:\n- Detail brush for faucet bases, tracks, corners, drains, and hinges.\n- Grout brush for tile lines.\n- Plastic scraper for stuck food or residue on safe surfaces.\n- Squeegee for shower glass.\n- Microfiber glass cloth for streaks.\n- Lint roller for hair on furniture.\n- Flashlight for under beds and sofas.\n- Vacuum crevice tool for tracks and corners.\n- Magic eraser style pad for scuffs, used carefully.\n- Toothbrush-style brush for appliance seams.\n- Spray bottle with measured dilution markings.\n- Carry caddy to prevent return trips to the car.\n\nTime-saving rule:\nIf you are fighting a small area with a large cloth, you probably need a detail tool.",
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"body": "PRODUCT TYPES:\n- All-purpose cleaner: general hard surfaces where approved.\n- Degreaser: grease, oil, stovetops, backsplashes, range hoods.\n- Bathroom cleaner: soap scum, sinks, tubs, shower surfaces where approved.\n- Toilet bowl cleaner: toilet bowls only unless label says otherwise.\n- Descaler/lime remover: hard-water scale where surface-safe.\n- Glass cleaner/glass cloth: mirrors, shower glass, glass tables.\n- Stainless cleaner: stainless appliances, used sparingly.\n- Neutral floor cleaner: tile, LVP, and general floors where approved.\n- Stone-safe cleaner: marble, travertine, limestone, granite where required.\n- Wood-safe cleaner: wood furniture/floors where approved.\n- Disinfectant: hard, nonporous high-touch surfaces when germ control is required.\n- Enzyme cleaner: organic odors such as urine, vomit, food, or pet accidents.\n- Odor neutralizer: approved odor control after source removal.\n- Carpet spotter: approved fabric/carpet spot treatment only.\n\nNEVER MIX:\n- Bleach and ammonia.\n- Bleach and vinegar.\n- Bleach and toilet bowl cleaner.\n- Bleach and drain cleaner.\n- Different drain cleaners.\n- Unknown chemicals.\n- Products from unlabeled containers.\n\nSURFACE CAUTIONS:\n- Natural stone: avoid acidic cleaners unless approved.\n- Stainless steel: avoid abrasive pads and overuse of product.\n- Wood: avoid soaking and harsh chemicals.\n- LVP/laminate: avoid excess water.\n- Glass cooktops: avoid abrasive powders.\n- Painted walls: avoid aggressive scrubbing.\n- Fabric/carpet: test and use approved spotter.\n\nTIME-SAVING REMEDIES:\n- Spray, dwell, do another task, then return.\n- Remove loose debris before spraying.\n- Let degreaser work before scrubbing grease.\n- Pre-treat shower/tub/toilet early.\n- Use detail brushes for faucet bases, drains, tracks, and seams.\n- Use squeegee/glass cloth for shower doors.\n- Use enzyme cleaner for organic odors where approved.\n- Find odor source before using deodorizer.\n- Dust high to low.\n- Clean floors last.\n- Report recurring buildup so it becomes a scheduled deep-clean task.\n\nESCALATE WHEN:\n- Product is unlabeled.\n- Surface is unknown or delicate.\n- There is blood, vomit, feces, needles, or other biohazard.\n- Odor persists after source removal.\n- Stain may need specialty treatment.\n- Product may damage the surface.\n- Issue may affect guest readiness.",
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"acknowledgment_label": "I understand that time-saving remedies must still follow product labels, property notes, and surface safety.",
"body": ""
},
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"name": "I understand that time-saving remedies must still follow product labels, propert",
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"parent_node_id": "30167222-045c-4945-a254-02b675dbf759",
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"correct_answers": [
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"b",
"c",
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"explanation": "The right remedy saves time by matching the product and tool to the problem.",
"options": [
{
"id": "a",
"label": "greasy stovetop \u2192 degreaser plus dwell time"
},
{
"id": "b",
"label": "pet hair \u2192 vacuum attachment and lint roller"
},
{
"id": "c",
"label": "hard water faucet base \u2192 approved descaler plus detail brush"
},
{
"id": "d",
"label": "shower glass \u2192 glass cleaner/descaler plus squeegee"
},
{
"id": "e",
"label": "microwave splatter \u2192 steam or approved cleaner to soften residue"
}
],
"points": 3,
"prompt": "Select all correct problem-to-product matches.",
"question_type": "multiple_select"
},
"id": "256d085d-7a7d-4b86-922e-baa0b06ffc9d",
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"name": "Remedy matching",
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"points": 3,
"prompt": "Long-form: Give two examples of how dwell time or a detail tool could save time during a same-day turnover.",
"question_type": "long_form",
"requires_review": true,
"rubric": "A good answer should mention applying the correct product, allowing it to work while doing another task, using detail brushes/squeegee/crevice tools, reducing scrubbing, and avoiding rework."
},
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"body": "A professional operation should maintain an approved product list.\n\nThe approved product list should define:\n- Product name.\n- Product purpose.\n- Approved surfaces.\n- Surfaces to avoid.\n- Dilution if applicable.\n- Dwell/contact time if applicable.\n- PPE required.\n- Storage instructions.\n- SDS location.\n- Property-specific exceptions.\n\nCleaners should not introduce random products without approval. A product that works in one home may damage another.",
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"body": "Open the approved product list to confirm which chemicals and products are permitted.",
"content_kind": "text",
"deep_link_label": "Open Approved Product List",
"deep_link_url": "/training/resources/approved-products"
},
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"acknowledgment_label": "I understand that approved products should be used unless a manager authorizes an exception.",
"body": ""
},
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"label": "Product purpose."
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"label": "Approved surfaces."
},
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"label": "Surfaces to avoid."
},
{
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"label": "PPE requirements."
},
{
"id": "e",
"label": "SDS location."
},
{
"id": "f",
"label": "Cleaner\u0027s favorite sports team."
}
],
"points": 2,
"prompt": "What should an approved product list include?",
"question_type": "multiple_select"
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"id": "78ffd164-5b09-4f0a-bb8f-96358de6d83e",
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"name": "Approved product list contents",
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"body": "Some homes have special surfaces, owner preferences, or unusual instructions.\n\nExamples:\n- Marble/travertine bathrooms.\n- Wood floors.\n- Glass cooktops.\n- Stainless appliances.\n- Designer furniture.\n- Fragrance-free property.\n- Pet-friendly home.\n- Owner-supplied products.\n- Septic-safe product requirement.\n- No bleach policy.\n- Specialty shower glass.\n- Outdoor kitchen or grill.\n- High-end countertops.\n- Delicate wallpaper or painted surfaces.\n\nIf property notes say a certain product is required or prohibited, follow the notes.",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Property notes and special surfaces/Property notes override assumptions",
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"source_node_id": null,
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"body": "Use property notes to confirm approved products, delicate surfaces, owner preferences, and special instructions.",
"content_kind": "text",
"deep_link_label": "Open Property Notes",
"deep_link_url": "/properties/{property_id}/notes"
},
"id": "d46fdcf1-4b11-4f35-944e-c145083adb05",
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"name": "Open property notes",
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"acknowledgment_label": "I understand that property notes may change product choices for a specific home.",
"body": ""
},
"id": "bc1940e3-d4d7-49fe-bf42-f2b9c3d70054",
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"node_type": "acknowledgment_step",
"parent_node_id": "80fdae65-105f-4f76-84c3-24d27a91266f",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Property notes and special surfaces/I understand that property notes may change product choices for a specific home.",
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"correct_answer": "b",
"explanation": "Natural stone can be damaged by acidic products. Check property notes and approved products.",
"options": [
{
"id": "a",
"label": "Use the strongest descaler immediately."
},
{
"id": "b",
"label": "Check property notes and use only approved stone-safe products."
},
{
"id": "c",
"label": "Use vinegar because it is natural."
},
{
"id": "d",
"label": "Scrub with abrasive powder."
}
],
"points": 1,
"prompt": "A property has marble shower walls. What should the cleaner do before using a descaler?",
"question_type": "multiple_choice"
},
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"name": "Marble shower descaler",
"node_type": "question",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Property notes and special surfaces/Marble shower descaler",
"sort_order": 100,
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"correct_answers": [
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"b",
"c",
"d",
"e"
],
"explanation": "Special surfaces and owner/property requirements affect product choice.",
"options": [
{
"id": "a",
"label": "Natural stone."
},
{
"id": "b",
"label": "Wood floors."
},
{
"id": "c",
"label": "Fragrance-free requirement."
},
{
"id": "d",
"label": "Septic-safe requirement."
},
{
"id": "e",
"label": "Designer furniture."
},
{
"id": "f",
"label": "Normal white trash bag."
}
],
"points": 2,
"prompt": "Which property conditions may require special product choices?",
"question_type": "multiple_select"
},
"id": "c9754e8d-1ee1-4f36-ba06-a08dd2968a8a",
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"body": "Cleaners should escalate instead of experimenting when:\n- The product is unlabeled.\n- The surface is unknown or delicate.\n- A stain may require specialty treatment.\n- There is blood, vomit, feces, needles, or other biohazard risk.\n- There is chemical spill or unknown liquid.\n- There is mold growth beyond normal surface cleaning.\n- There is pest waste or infestation evidence.\n- There is strong smoke, urine, musty, or chemical odor.\n- A product may damage the surface.\n- The issue will affect guest readiness.\n- The cleaner is out of the approved product.\n\nEscalation steps:\n1. Stop the risky action.\n2. Take photos if required.\n3. Message the manager through Indigo.\n4. Note the room and surface.\n5. Explain what product or tool is needed.\n6. Wait for instruction if damage or safety risk exists.",
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"body": "Use this link to create a cleaning-related maintenance or guest-ready issue when a product, stain, odor, damage, or safety concern needs follow-up.",
"content_kind": "text",
"deep_link_label": "Report Cleaning Issue",
"deep_link_url": "/maintenance/new"
},
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"name": "Create issue/report",
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"reference_media": [],
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"acknowledgment_label": "I understand that guessing with chemicals can cause damage and that I should escalate unclear or unsafe situations.",
"body": ""
},
"id": "a6848c42-e4a0-4d2f-8216-d30b52251812",
"instructions": null,
"name": "I understand that guessing with chemicals can cause damage and that I should esc",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/When to escalate instead of experimenting/I understand that guessing with chemicals can cause damage and that I should esc",
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"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "Escalate when safety, damage, or guest-readiness risk exists.",
"options": [
{
"id": "a",
"label": "Unknown chemical."
},
{
"id": "b",
"label": "Delicate or unknown surface."
},
{
"id": "c",
"label": "Biohazard."
},
{
"id": "d",
"label": "Persistent odor."
},
{
"id": "e",
"label": "Product may damage surface."
},
{
"id": "f",
"label": "Everything is normal and approved."
}
],
"points": 2,
"prompt": "When should a cleaner escalate instead of experimenting?",
"question_type": "multiple_select"
},
"id": "ebc80e6f-eaa5-43f2-a8f1-0f661d0ce779",
"instructions": null,
"name": "When to escalate",
"node_type": "question",
"parent_node_id": "e0cfbe6f-bd9c-4131-a19c-452a2629aa77",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/When to escalate instead of experimenting/When to escalate",
"sort_order": 100,
"source_node_id": null,
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"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "A useful report gives location, evidence, surface, problem, and needed follow-up.",
"options": [
{
"id": "a",
"label": "Photo if required."
},
{
"id": "b",
"label": "Room/location."
},
{
"id": "c",
"label": "Surface type if known."
},
{
"id": "d",
"label": "What was found."
},
{
"id": "e",
"label": "What product/tool may be needed."
},
{
"id": "f",
"label": "Random guess with no context."
}
],
"points": 2,
"prompt": "What information should be included when reporting a product or stain issue?",
"question_type": "multiple_select"
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"name": "Right Products and Chemicals Final Assessment",
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{
"extra": {
"body": "This final assessment draws 12 random questions from a bank of 20 covering all modules. You need 80% to pass. Review prior lessons if needed before starting.",
"content_kind": "text"
},
"id": "531cb685-455f-409c-8926-ca803df371bc",
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"name": "Final assessment instructions",
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},
{
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "The right product depends on the job, surface, soil, and instructions.",
"options": [
{
"id": "a",
"label": "Surface."
},
{
"id": "b",
"label": "Soil/stain type."
},
{
"id": "c",
"label": "Required result."
},
{
"id": "d",
"label": "Product label and safety instructions."
},
{
"id": "e",
"label": "Strongest smell."
}
],
"points": 2,
"prompt": "What should product choice be based on?",
"question_type": "multiple_select"
},
"id": "25bce579-57dd-47c6-b159-57315f4e7c8d",
"instructions": null,
"name": "Final: product choice basis",
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"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: product choice basis",
"sort_order": 100,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"correct_answer": "a",
"explanation": "Grease needs a product designed to break down oils.",
"options": [
{
"id": "a",
"label": "Degreaser."
},
{
"id": "b",
"label": "Furniture polish."
},
{
"id": "c",
"label": "Toilet bowl cleaner."
},
{
"id": "d",
"label": "Air freshener."
}
],
"points": 1,
"prompt": "Which product type is usually best for greasy kitchen buildup?",
"question_type": "multiple_choice"
},
"id": "cecd87ce-51c1-47a2-923c-114b17d9da84",
"instructions": null,
"name": "Final: greasy kitchen buildup",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: greasy kitchen buildup",
"sort_order": 101,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "These combinations can create unsafe reactions or fumes.",
"options": [
{
"id": "a",
"label": "Bleach and ammonia."
},
{
"id": "b",
"label": "Bleach and vinegar."
},
{
"id": "c",
"label": "Bleach and toilet bowl cleaner."
},
{
"id": "d",
"label": "Unknown chemicals."
},
{
"id": "e",
"label": "Water and dish soap."
}
],
"points": 2,
"prompt": "Which chemical combinations should never be mixed?",
"question_type": "multiple_select"
},
"id": "8451fb9d-70a6-4818-bdad-ef2c753f543d",
"instructions": null,
"name": "Final: never mix",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: never mix",
"sort_order": 102,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"correct_answer": "b",
"explanation": "Unlabeled chemicals are unsafe.",
"options": [
{
"id": "a",
"label": "Use it if it smells familiar."
},
{
"id": "b",
"label": "Do not use it; report or replace it according to company policy."
},
{
"id": "c",
"label": "Mix it with water."
},
{
"id": "d",
"label": "Use it outside only."
}
],
"points": 1,
"prompt": "What should you do with an unlabeled spray bottle?",
"question_type": "multiple_choice"
},
"id": "f40f9df6-808f-4f49-9255-ce86afcd87f2",
"instructions": null,
"name": "Final: unlabeled spray bottle",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: unlabeled spray bottle",
"sort_order": 103,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"correct_answer": "a",
"explanation": "Visible soil should be removed before disinfecting.",
"options": [
{
"id": "a",
"label": "Clean the surface first."
},
{
"id": "b",
"label": "Spray air freshener."
},
{
"id": "c",
"label": "Wipe immediately with a dry towel."
},
{
"id": "d",
"label": "Mix products."
}
],
"points": 1,
"prompt": "What should usually happen before disinfecting a visibly dirty surface?",
"question_type": "multiple_choice"
},
"id": "c0c9c73f-bc72-40f2-8fa6-d3fbdfe0bc37",
"instructions": null,
"name": "Final: clean before disinfect",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: clean before disinfect",
"sort_order": 104,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"acceptable_answers": [
"dwell time",
"contact time",
"time product stays wet",
"time disinfectant stays wet",
"required wet time"
],
"explanation": "It is the required time the product must remain on the surface to work.",
"points": 1,
"prompt": "What does dwell time or contact time mean?",
"question_type": "fill_in_blank"
},
"id": "419afcf7-6cf7-428c-bac6-cddddb5624c9",
"instructions": null,
"name": "Final: dwell time definition",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: dwell time definition",
"sort_order": 105,
"source_node_id": null,
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},
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"extra": {
"correct_answer": "a",
"explanation": "The surface usually needs to remain wet for the label\u0027s contact time.",
"options": [
{
"id": "a",
"label": "The surface should stay wet for the required time."
},
{
"id": "b",
"label": "The surface should be wiped dry immediately."
},
{
"id": "c",
"label": "The product should be mixed with vinegar."
},
{
"id": "d",
"label": "The surface should be polished with oil."
}
],
"points": 1,
"prompt": "For disinfectants, what must usually happen during contact time?",
"question_type": "multiple_choice"
},
"id": "dee3bafb-048d-4456-a057-3fa42b50844b",
"instructions": null,
"name": "Final: disinfectant contact time",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: disinfectant contact time",
"sort_order": 106,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"correct_answer": "a",
"explanation": "Acidic products can etch or damage natural stone.",
"options": [
{
"id": "a",
"label": "Acidic cleaner."
},
{
"id": "b",
"label": "Stone-safe cleaner."
},
{
"id": "c",
"label": "Neutral pH cleaner."
},
{
"id": "d",
"label": "Clean water used carefully."
}
],
"points": 1,
"prompt": "Which cleaner type can damage natural stone?",
"question_type": "multiple_choice"
},
"id": "56181f50-c983-4320-8cf7-766ca8b3be7a",
"instructions": null,
"name": "Final: natural stone damage",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: natural stone damage",
"sort_order": 107,
"source_node_id": null,
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},
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"extra": {
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"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "Correct product, dwell time, and the right tool reduce scrubbing.",
"options": [
{
"id": "a",
"label": "Correct bathroom cleaner."
},
{
"id": "b",
"label": "Safe dwell time."
},
{
"id": "c",
"label": "Suitable non-scratch pad."
},
{
"id": "d",
"label": "Detail brush where needed."
},
{
"id": "e",
"label": "Random chemical mixing."
}
],
"points": 2,
"prompt": "Which methods can save time on bathroom soap scum?",
"question_type": "multiple_select"
},
"id": "6f76f11d-0a72-43c9-8aa3-d6dccd646114",
"instructions": null,
"name": "Final: bathroom soap scum time savers",
"node_type": "question",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: bathroom soap scum time savers",
"sort_order": 108,
"source_node_id": null,
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},
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"acceptable_answers": [
"enzyme",
"enzymatic",
"enzyme cleaner",
"enzymatic cleaner"
],
"explanation": "Enzyme cleaners help break down organic odor sources.",
"points": 1,
"prompt": "Which product is often useful for urine or organic odors?",
"question_type": "fill_in_blank"
},
"id": "92767e3f-7fe1-4a50-a00e-da2f2f489042",
"instructions": null,
"name": "Final: organic odor product",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: organic odor product",
"sort_order": 109,
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},
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"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "Different problems require different product families.",
"options": [
{
"id": "a",
"label": "grease \u2192 degreaser"
},
{
"id": "b",
"label": "hard water scale \u2192 descaler"
},
{
"id": "c",
"label": "glass smears \u2192 glass cleaner"
},
{
"id": "d",
"label": "organic odor \u2192 enzyme cleaner"
},
{
"id": "e",
"label": "germs \u2192 disinfectant"
}
],
"points": 3,
"prompt": "Select all correct problem-to-product matches.",
"question_type": "multiple_select"
},
"id": "285c2e84-ef69-4ba8-afa8-e7936fb024ad",
"instructions": null,
"name": "Final: problem to product",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: problem to product",
"sort_order": 110,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "This sequence uses dwell time and avoids cleaning the floor too early.",
"options": [
{
"id": "a",
"label": "Put on PPE."
},
{
"id": "b",
"label": "Apply toilet/shower products."
},
{
"id": "c",
"label": "Let products dwell while cleaning mirror/counter/restocking."
},
{
"id": "d",
"label": "Return to scrub/wipe treated areas."
},
{
"id": "e",
"label": "Mop floor last."
}
],
"points": 3,
"prompt": "Which steps should be completed BEFORE mopping the floor last?",
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},
"id": "8e203364-625e-463f-a164-6d5cd0f73890",
"instructions": null,
"name": "Final: bathroom workflow",
"node_type": "question",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: bathroom workflow",
"sort_order": 111,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c"
],
"explanation": "Stainless needs suitable product, light use, and correct wiping.",
"options": [
{
"id": "a",
"label": "Use stainless-safe product sparingly."
},
{
"id": "b",
"label": "Wipe with the grain."
},
{
"id": "c",
"label": "Too much product can cause streaks."
},
{
"id": "d",
"label": "Abrasive powder is always best."
},
{
"id": "e",
"label": "Toilet bowl cleaner is safe for stainless appliances."
}
],
"points": 2,
"prompt": "Which statements about stainless steel are correct?",
"question_type": "multiple_select"
},
"id": "4afcaef4-d441-4c63-bba6-40768e496d3a",
"instructions": null,
"name": "Final: stainless steel",
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"sort_order": 112,
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"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"correct_answer": "a",
"explanation": "Natural stone is easily damaged by acidic products.",
"options": [
{
"id": "a",
"label": "Check property notes and use only approved stone-safe products."
},
{
"id": "b",
"label": "Use vinegar first."
},
{
"id": "c",
"label": "Use strongest acid available."
},
{
"id": "d",
"label": "Mix descaler with bleach."
}
],
"points": 1,
"prompt": "What should be done before using a descaler on marble or travertine?",
"question_type": "multiple_choice"
},
"id": "49da147b-c63b-4231-bd36-3c491079b110",
"instructions": null,
"name": "Final: descaler on marble",
"node_type": "question",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: descaler on marble",
"sort_order": 113,
"source_node_id": null,
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},
{
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "Odor control starts with source removal.",
"options": [
{
"id": "a",
"label": "Find the odor source."
},
{
"id": "b",
"label": "Remove trash, food, wet linens, or source material."
},
{
"id": "c",
"label": "Clean the source."
},
{
"id": "d",
"label": "Use approved odor neutralizer if needed."
},
{
"id": "e",
"label": "Spray heavy fragrance without finding the source."
}
],
"points": 2,
"prompt": "Which are good odor-control steps?",
"question_type": "multiple_select"
},
"id": "54bc93c2-4bb4-4c8a-a2bc-bdf28bb472e7",
"instructions": null,
"name": "Final: odor control steps",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: odor control steps",
"sort_order": 114,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "Escalate when safety, damage, or guest-readiness risk exists.",
"options": [
{
"id": "a",
"label": "Unknown surface."
},
{
"id": "b",
"label": "Unlabeled product."
},
{
"id": "c",
"label": "Blood or bodily fluid."
},
{
"id": "d",
"label": "Persistent odor."
},
{
"id": "e",
"label": "Product may damage surface."
},
{
"id": "f",
"label": "Clear approved product and normal surface."
}
],
"points": 2,
"prompt": "Which are signs a cleaner should escalate instead of experimenting?",
"question_type": "multiple_select"
},
"id": "998df5c1-60cf-434f-bb30-01ef2cae9542",
"instructions": null,
"name": "Final: escalation signs",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: escalation signs",
"sort_order": 115,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "Small tools help products work better and reduce rework.",
"options": [
{
"id": "a",
"label": "Detail brush."
},
{
"id": "b",
"label": "Grout brush."
},
{
"id": "c",
"label": "Squeegee."
},
{
"id": "d",
"label": "Vacuum crevice tool."
},
{
"id": "e",
"label": "Glass cloth."
},
{
"id": "f",
"label": "Unlabeled chemical."
}
],
"points": 2,
"prompt": "Which small tools can save time with product use?",
"question_type": "multiple_select"
},
"id": "8e46157a-7e42-4b1f-b5d8-725968758243",
"instructions": null,
"name": "Final: time-saving tools",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: time-saving tools",
"sort_order": 116,
"source_node_id": null,
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},
{
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"binary_labels": [
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"False"
],
"correct_answer": "false",
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"body": "This training explains general cleaning-product selection for vacation rental operations. Always follow the product label, Safety Data Sheet, company-approved product list, property notes, and local regulations. Do not mix cleaning chemicals. Do not use unknown or unlabeled chemicals. Stop and ask a manager if a surface, chemical, stain, odor, or contamination issue is unclear.",
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"body": "Before grabbing a bottle, identify the problem.\n\nCommon vacation rental cleaning problems:\n- Loose dirt and dust.\n- Sticky food residue.\n- Grease and oil.\n- Soap scum.\n- Hard-water scale and mineral buildup.\n- Mold or mildew staining.\n- Rust stains.\n- Organic stains such as urine, vomit, food, or blood.\n- Odors.\n- Germs on high-touch surfaces.\n- Fingerprints and smears.\n- Adhesive residue.\n- Scuff marks.\n\nEach problem may require a different product or method.\n\nExamples:\n- Soap scum often needs a bathroom cleaner plus dwell time.\n- Hard-water scale usually needs a descaler or approved acidic cleaner.\n- Grease needs an alkaline cleaner or degreaser.\n- Organic odors often need enzyme treatment.\n- Fingerprints on stainless steel need the correct cloth and stainless-safe product.\n- Germ control needs a disinfectant used correctly.",
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"body": "Identify the soil before choosing the product.",
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"body": "Do not mix cleaning chemicals.\n\nThis rule matters because some chemical combinations can create dangerous fumes, heat, splashing, or surface damage.\n\nNever mix:\n- Bleach and ammonia.\n- Bleach and vinegar.\n- Bleach and toilet bowl cleaner.\n- Bleach and drain cleaner.\n- Different drain cleaners.\n- Hydrogen peroxide and vinegar in the same container.\n- Unknown chemicals.\n- Products from unlabeled spray bottles.\n\nDo not layer products on a surface unless the product label and company process allow it.\n\nIf a product did not work:\n1. Stop.\n2. Rinse or remove the product if safe to do so.\n3. Ventilate the area if needed.\n4. Check the label.\n5. Ask a manager before applying another product.",
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"explanation": "Layering chemicals can be unsafe. Stop, rinse/remove if safe, check the label, and ask if unsure.",
"points": 1,
"prompt": "True or false: If one product does not work, it is safe to immediately spray a different product over it.",
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},
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"body": "A product label is part of the cleaning instructions.\n\nThe label may tell you:\n- What surfaces the product can be used on.\n- What surfaces to avoid.\n- Whether the product cleans, sanitizes, disinfects, degreases, descales, or deodorizes.\n- Dilution instructions.\n- Contact time or dwell time.\n- PPE requirements.\n- Ventilation requirements.\n- Storage requirements.\n- First aid instructions.\n- Warnings about mixing or incompatible products.\n\nIf the label is missing or unreadable, do not use the product.",
"content_kind": "text",
"deep_link_label": "Spray bottle used for cleaning products.",
"deep_link_url": "https://www.pexels.com/search/spray%20bottle/",
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"caption": "Product label reading guide.",
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"caption": "Spray bottle used for cleaning products.",
"filename": "spray-bottle-reference.jpg",
"kind": "photo",
"url": "https://www.pexels.com/search/spray%20bottle/"
},
{
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"caption": "OSHA Hazard Communication reference.",
"filename": "OSHA Hazard Communication reference.",
"kind": "reference_link",
"source_note": "",
"url": "https://www.osha.gov/hazcom"
}
]
},
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"reference_media": [],
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"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
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"body": "A Safety Data Sheet, often called an SDS, gives more detailed safety information.\n\nAn SDS can include:\n- Product identification.\n- Hazard information.\n- First aid measures.\n- Fire-fighting information.\n- Accidental release measures.\n- Handling and storage.\n- Exposure controls and PPE.\n- Physical and chemical properties.\n- Disposal guidance.\n\nCleaners do not need to memorize every SDS, but they do need to know that SDS documents exist, where to find them, and when to ask for them.",
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"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
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"extra": {
"alt_text": "Sample Safety Data Sheet.",
"body": "Sample Safety Data Sheet. Use this to show where PPE, first aid, handling, and storage information may appear.",
"content_kind": "text",
"deep_link_label": "Sample Safety Data Sheet for disinfecting wipes.",
"deep_link_url": "https://www.thecloroxcompany.com/wp-content/uploads/2020/06/Clorox-Commercial-Solutions%C2%AE-Clorox%C2%AE-Disinfecting-Wipes-Fresh-Scent.pdf",
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"caption": "Sample Safety Data Sheet for disinfecting wipes.",
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}
]
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"name": "Sample SDS",
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"sort_order": 4,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
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"acknowledgment_label": "I understand that labels and Safety Data Sheets are safety instructions, not decoration.",
"body": ""
},
"id": "495b9f3b-798e-4781-ab39-0e0f2ff7aa51",
"instructions": null,
"name": "I understand that labels and Safety Data Sheets are safety instructions, not dec",
"node_type": "acknowledgment_step",
"parent_node_id": "7143547a-f89c-48ac-b993-e5d445f52ca2",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Chemical safety and labels/Reading product labels and Safety Data Sheets/I understand that labels and Safety Data Sheets are safety instructions, not dec",
"sort_order": 6,
"source_node_id": null,
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"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "Product labels explain how to use the product correctly and safely.",
"options": [
{
"id": "a",
"label": "Approved surfaces."
},
{
"id": "b",
"label": "Dwell/contact time."
},
{
"id": "c",
"label": "Dilution instructions."
},
{
"id": "d",
"label": "PPE requirements."
},
{
"id": "e",
"label": "Guest Wi-Fi password."
}
],
"points": 2,
"prompt": "Which information may be found on a product label?",
"question_type": "multiple_select"
},
"id": "0c66b912-6be1-446e-9615-a63d00605169",
"instructions": null,
"name": "Label information",
"node_type": "question",
"parent_node_id": "7143547a-f89c-48ac-b993-e5d445f52ca2",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Chemical safety and labels/Reading product labels and Safety Data Sheets/Label information",
"sort_order": 100,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
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"extra": {
"correct_answer": "c",
"explanation": "Unlabeled products are unsafe because the chemical and instructions are unknown.",
"options": [
{
"id": "a",
"label": "Use it if it smells familiar."
},
{
"id": "b",
"label": "Use it only in the bathroom."
},
{
"id": "c",
"label": "Do not use it; report or replace it according to company policy."
},
{
"id": "d",
"label": "Mix it with water and hope for the best."
}
],
"points": 1,
"prompt": "What should you do with an unlabeled spray bottle?",
"question_type": "multiple_choice"
},
"id": "f7be90cb-e3c2-40ec-8c4e-e29904edba4e",
"instructions": null,
"name": "Unlabeled spray bottle",
"node_type": "question",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Chemical safety and labels/Reading product labels and Safety Data Sheets/Unlabeled spray bottle",
"sort_order": 101,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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"name": "Reading product labels and Safety Data Sheets",
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"body": "Cleaning, sanitizing, and disinfecting are different.\n\nCleaning:\nRemoves dirt, dust, food, grease, and some germs from a surface. Cleaning usually happens first.\n\nSanitizing:\nReduces germs to a safer level. This is often used in food-contact or regulated settings.\n\nDisinfecting:\nKills many germs on hard, nonporous surfaces when used according to the label.\n\nImportant:\nA dirty surface should usually be cleaned before it is disinfected. Disinfectant is not magic. If a surface is covered in food, grease, or dirt, the product may not work correctly.",
"content_kind": "text"
},
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"name": "Know the difference",
"node_type": "content_step",
"parent_node_id": "56874125-c6fc-4353-b2ad-f22850415919",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time/Cleaning, sanitizing, and disinfecting are not the same/Know the difference",
"reference_media": [],
"sort_order": 0,
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"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
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"extra": {
"alt_text": "Cleaning vs sanitizing vs disinfecting.",
"body": "Cleaning removes soil. Disinfecting is a separate step used when germ control is required.",
"content_kind": "text",
"deep_link_label": "Spray bottle used for cleaning products.",
"deep_link_url": "https://www.pexels.com/search/spray%20bottle/",
"media_placeholders": [
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"caption": "Cleaning removes soil. Disinfecting is a separate step used when germ control is required.",
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},
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},
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"caption": "Chemical spray bottle used for cleaning.",
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},
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"instructions": null,
"name": "Visual guide",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time/Cleaning, sanitizing, and disinfecting are not the same/Visual guide",
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"extra": {
"acknowledgment_label": "I understand that cleaning and disinfecting are not the same thing and that dirty surfaces should be cleaned first.",
"body": ""
},
"id": "88c76453-481f-4acc-b873-9086154fe400",
"instructions": null,
"name": "I understand that cleaning and disinfecting are not the same thing and that dirt",
"node_type": "acknowledgment_step",
"parent_node_id": "56874125-c6fc-4353-b2ad-f22850415919",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time/Cleaning, sanitizing, and disinfecting are not the same/I understand that cleaning and disinfecting are not the same thing and that dirt",
"sort_order": 4,
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"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
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"correct_answer": "a",
"explanation": "Visible dirt and soil should usually be removed before disinfecting.",
"options": [
{
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"label": "Clean the surface first."
},
{
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"label": "Add more disinfectant."
},
{
"id": "c",
"label": "Dry dust only."
},
{
"id": "d",
"label": "Spray air freshener."
}
],
"points": 1,
"prompt": "What should usually happen before disinfecting a visibly dirty surface?",
"question_type": "multiple_choice"
},
"id": "94172540-f3c4-4dbf-b729-747826658e3d",
"instructions": null,
"name": "Before disinfecting",
"node_type": "question",
"parent_node_id": "56874125-c6fc-4353-b2ad-f22850415919",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time/Cleaning, sanitizing, and disinfecting are not the same/Before disinfecting",
"sort_order": 100,
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"correct_answer": "c",
"explanation": "Cleaning and disinfecting are different tasks with different purposes.",
"options": [
{
"id": "a",
"label": "Cleaning and disinfecting are exactly the same."
},
{
"id": "b",
"label": "Disinfectant works instantly on any dirty surface."
},
{
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"label": "Cleaning removes soil; disinfecting is used to kill germs according to the product label."
},
{
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"label": "Air freshener disinfects surfaces."
}
],
"points": 1,
"prompt": "Which statement is correct?",
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},
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"name": "Cleaning vs disinfecting",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time/Cleaning, sanitizing, and disinfecting are not the same/Cleaning vs disinfecting",
"sort_order": 101,
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"node_type": "lesson",
"parent_node_id": "97bd9d9a-9cba-4f59-b011-98bffeb1b6ee",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time/Cleaning, sanitizing, and disinfecting are not the same",
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"body": "Dwell time is one of the biggest time-saving remedies in cleaning.\n\nDwell time means allowing a product to sit on the surface long enough to work.\n\nFor disinfectants, this is often called contact time or wet contact time. The surface must usually stay wet for the entire time listed on the product label.\n\nFor cleaners, dwell time helps loosen:\n- Grease.\n- Soap scum.\n- Hard-water marks.\n- Sticky spills.\n- Food residue.\n- Bathroom buildup.\n- Oven grime.\n- Grout soil.\n\nCommon mistake:\nSpray and immediately wipe.\n\nBetter method:\nSpray, move to another task, then return and wipe/scrub after the product has had time to work.\n\nThis saves time because the product does part of the work instead of forcing the cleaner to scrub everything by hand.",
"content_kind": "text",
"deep_link_label": "Chemical spray bottle used for cleaning.",
"deep_link_url": "https://www.pexels.com/search/chemical%20spray%20bottle/",
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"caption": "Chemical spray bottle used for cleaning.",
"filename": "chemical-spray-bottle-reference.jpg",
"kind": "photo",
"url": "https://www.pexels.com/search/chemical%20spray%20bottle/"
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},
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"name": "Let the product work",
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"parent_node_id": "5cb7e1cd-1c8f-40fd-b9da-0f050ab7fff6",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time/Dwell time: the time-saving secret/Let the product work",
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},
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"body": "Example bathroom dwell-time workflow:\n1. Put on PPE.\n2. Remove trash and used towels.\n3. Apply toilet bowl cleaner.\n4. Spray shower/tub cleaner.\n5. Spray sink/faucet area.\n6. While products dwell, clean mirror, counters, restock towels, or start another low-risk task.\n7. Return to scrub and wipe.\n8. Rinse if required by the label.\n9. Mop floor last.\n\nExample kitchen dwell-time workflow:\n1. Remove crumbs and food debris.\n2. Apply degreaser to greasy stovetop or backsplash.\n3. Apply approved cleaner to sink.\n4. Let products sit while cleaning fridge shelves or loading dishwasher.\n5. Return and wipe surfaces.\n6. Polish stainless if required.",
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},
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"name": "Dwell-time workflow",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time/Dwell time: the time-saving secret/Dwell-time workflow",
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},
{
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"extra": {
"body": "Optional reference video about dwell time. Use only if YouTube embeds are enabled.",
"content_kind": "youtube",
"deep_link_label": "Sample Safety Data Sheet for disinfecting wipes.",
"deep_link_url": "https://www.thecloroxcompany.com/wp-content/uploads/2020/06/Clorox-Commercial-Solutions%C2%AE-Clorox%C2%AE-Disinfecting-Wipes-Fresh-Scent.pdf",
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"caption": "EPA List N disinfectant reference.",
"filename": "EPA List N disinfectant reference.",
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"url": "https://www.epa.gov/coronavirus-and-disinfectants/about-list-n-disinfectants-coronavirus-covid-19"
},
{
"alt_text": "",
"caption": "CDC facility cleaning and disinfecting guidance.",
"filename": "CDC facility cleaning and disinfecting guidance.",
"kind": "reference_link",
"source_note": "",
"url": "https://www.cdc.gov/hygiene/about/when-and-how-to-clean-and-disinfect-a-facility.html"
},
{
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"caption": "CDC home cleaning and disinfecting guidance.",
"filename": "CDC home cleaning and disinfecting guidance.",
"kind": "reference_link",
"source_note": "",
"url": "https://www.cdc.gov/hygiene/about/when-and-how-to-clean-and-disinfect-your-home.html"
},
{
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"caption": "Sample Safety Data Sheet for disinfecting wipes.",
"filename": "sample-sds-clorox-disinfecting-wipes.pdf",
"kind": "pdf",
"url": "https://www.thecloroxcompany.com/wp-content/uploads/2020/06/Clorox-Commercial-Solutions%C2%AE-Clorox%C2%AE-Disinfecting-Wipes-Fresh-Scent.pdf"
}
],
"reference_media": [
{
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"sort_order": 0,
"url": "https://www.youtube.com/watch?v=buoVa-J_yDk"
},
{
"caption": "Video reference about dwell time for cleaning and disinfecting products.",
"kind": "youtube",
"sort_order": 0,
"url": "https://www.youtube.com/watch?v=buoVa-J_yDk"
},
{
"caption": "Video reference explaining wet dwell time for disinfectants.",
"kind": "youtube",
"sort_order": 1,
"url": "https://www.youtube.com/watch?v=5iIwDa8SIKE"
}
]
},
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"time cleaner sits",
"time disinfectant stays wet"
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"explanation": "Dwell/contact time is the time a product must remain on a surface to work properly.",
"points": 1,
"prompt": "What does dwell time or contact time mean?",
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"correct_answer": "b",
"explanation": "Letting the correct product dwell often reduces scrubbing and repeat work.",
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"label": "Spray and immediately scrub hard."
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"label": "Use an unlabeled stronger chemical."
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"label": "Mix two products."
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],
"points": 1,
"prompt": "Which method usually saves more time on soap scum or grease?",
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"explanation": "Disinfectants generally require the surface to remain wet for the label\u0027s contact time.",
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"prompt": "For disinfectants, what must usually happen during contact time?",
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"correct_answer": "a",
"explanation": "Grease needs a degreasing product and often benefits from dwell time.",
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"label": "Degreaser."
},
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},
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],
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"prompt": "Which product is best suited for greasy stovetop buildup?",
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},
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"body": "Bathrooms usually need products that handle soap scum, body oils, hard-water scale, toilet soil, odors, mildew staining, and germs.\n\nCommon bathroom product choices:\n- Bathroom cleaner for sinks, counters, tubs, and showers.\n- Toilet bowl cleaner for toilet bowls only.\n- Descaler or lime remover for hard-water scale, if surface-safe.\n- Glass cleaner or shower glass product for mirrors and shower doors.\n- Grout-safe brush and cleaner for tile lines.\n- Disinfectant for high-touch hard surfaces when required.\n- Mold/mildew stain product only where approved.\n- Neutral floor cleaner for bathroom floors.\n- Odor neutralizer where approved.\n\nTime-saving remedies:\n- Apply toilet bowl cleaner first and let it work.\n- Spray shower walls and tub early, then clean other items while it dwells.\n- Use a descaler only where safe for hard-water spots.\n- Use a squeegee or glass cloth for shower doors.\n- Use a detail brush around faucets, drains, hinges, and shower tracks.\n- Treat buildup before it becomes a deep-clean problem.\n\nWarning:\nDo not use acidic descalers on natural stone unless approved. Do not mix bathroom products with bleach.",
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"body": "Bathrooms need products for soap scum, scale, toilets, glass, high-touch areas, and floors.",
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"acknowledgment_label": "I understand that bathroom products must be matched to the surface and never mixed.",
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{
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"prompt": "Which products or methods help with bathroom hard-water scale?",
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"correct_answer": "a",
"explanation": "Toilet bowl cleaner is usually designed for toilet bowls and may damage other surfaces.",
"options": [
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},
{
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},
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"label": "Natural stone floors."
},
{
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"label": "Stainless refrigerator doors."
}
],
"points": 1,
"prompt": "Where should toilet bowl cleaner normally be used?",
"question_type": "multiple_choice"
},
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"name": "Toilet bowl cleaner use",
"node_type": "question",
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"sort_order": 101,
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"body": "Bedrooms and living areas usually need less chemical force and more detail work.\n\nCommon product choices:\n- All-purpose cleaner for hard surfaces, where approved.\n- Glass cleaner or glass cloth for mirrors and glass tops.\n- Electronics-safe cloth for TV screens and remotes.\n- Fabric-safe spot treatment where approved.\n- Odor neutralizer where approved.\n- Wood-safe product for wood furniture where needed.\n- Lint roller for fabric and pet hair.\n\nTime-saving remedies:\n- Dust high to low.\n- Vacuum under cushions and beds before final floor pass.\n- Use a flashlight under beds and sofas.\n- Use a lint roller for hair on fabric.\n- Use minimal product on furniture to avoid residue.\n- Clean remote controls and high-touch items in a batch.",
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"acknowledgment_label": "I understand that bedrooms and living areas often require careful, low-residue products rather than strong chemicals.",
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},
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"correct_answer": "a",
"explanation": "Electronics and screens require approved screen-safe methods.",
"options": [
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"label": "Electronics-safe cloth or approved screen-safe method."
},
{
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"label": "Toilet bowl cleaner."
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"label": "Abrasive powder."
},
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"label": "Oven cleaner."
}
],
"points": 1,
"prompt": "Which product or tool is appropriate for a TV screen?",
"question_type": "multiple_choice"
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"explanation": "Good sequence and detail tools prevent missed tasks and rework.",
"options": [
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"label": "Dust high to low."
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"label": "Use a flashlight under beds."
},
{
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"label": "Batch clean remotes/high-touch items."
},
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"label": "Use a lint roller for fabric hair."
},
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"label": "Soak wood furniture with water."
}
],
"points": 2,
"prompt": "Which methods save time in bedrooms and living areas?",
"question_type": "multiple_select"
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"name": "Living area time savers",
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"body": "Outdoor and pool-area cleaning products must be used carefully because surfaces may be slippery, porous, painted, sun-damaged, or close to water.\n\nCommon outdoor product choices:\n- Mild all-purpose cleaner for outdoor furniture.\n- Outdoor mildew cleaner where approved.\n- Glass cleaner for patio doors.\n- Grill cleaner or grill brush if grill cleaning is included.\n- Degreaser for grill exterior or outdoor kitchen areas, where approved.\n- Neutral cleaner for patio floors, where appropriate.\n- Water and soft brush for basic dust/pollen cleanup.\n- Wet-floor sign for slippery areas.\n\nTime-saving remedies:\n- Remove leaves and debris before wet cleaning.\n- Let outdoor furniture cleaner dwell briefly if label allows.\n- Use a soft brush for textured patio furniture.\n- Clean sliding door tracks with a detail brush/vacuum before wiping.\n- Clean grill grates only if included in the service scope.\n- Report pool water or pool chemical issues; do not adjust chemicals unless trained.",
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"alt_text": "Outdoor product map.",
"body": "Outdoor products must be safe for the surface and should not create slippery or unsafe conditions.",
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"acknowledgment_label": "I understand that pool chemical adjustment is not part of general cleaning unless I am trained and authorized.",
"body": ""
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"id": "ac42cee0-19bc-422f-9d31-4133f52f6f10",
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"name": "I understand that pool chemical adjustment is not part of general cleaning unles",
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"correct_answer": "b",
"explanation": "Pool condition issues should be reported. Cleaners should not adjust chemicals unless trained and authorized.",
"options": [
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"label": "Add chemicals immediately."
},
{
"id": "b",
"label": "Report it to the manager or pool technician."
},
{
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"label": "Tell guests to use it anyway."
},
{
"id": "d",
"label": "Ignore it because outdoor areas are not part of cleaning."
}
],
"points": 1,
"prompt": "What should a cleaner do if the pool is green, cloudy, low, overflowing, or unsafe-looking?",
"question_type": "multiple_choice"
},
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"name": "Pool condition reporting",
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"sort_order": 100,
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"correct_answers": [
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"explanation": "Removing debris first, using the right brush, and managing slip risk saves time and improves safety.",
"options": [
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"label": "Remove loose debris before wet cleaning."
},
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"label": "Use a detail brush for sliding door tracks."
},
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"label": "Use a soft brush on textured furniture."
},
{
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"label": "Use unapproved harsh chemicals near the pool."
},
{
"id": "e",
"label": "Use a wet-floor sign when areas are slippery."
}
],
"points": 2,
"prompt": "Which outdoor methods can save time?",
"question_type": "multiple_select"
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Room-specific product choices/Outdoor, patio, grill, and pool-area products/Outdoor time savers",
"sort_order": 101,
"source_node_id": null,
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"body": "The same product can be safe on one surface and damaging on another.\n\nSurface guidance:\n\nNatural stone:\nUse stone-safe cleaner. Avoid acidic cleaners unless specifically approved. Vinegar and many lime removers can damage stone.\n\nCeramic/porcelain tile:\nUse tile-safe cleaner. Grout may need a brush and dwell time. Avoid overusing harsh products.\n\nGrout:\nUse grout-safe cleaner and a grout brush. Do not assume bleach is the answer every time.\n\nGlass and mirrors:\nUse glass cleaner or a glass cloth system. Avoid oily residue.\n\nShower glass:\nUse shower glass cleaner, descaler where safe, squeegee, or glass cloth. Hard-water buildup benefits from dwell time.\n\nStainless steel:\nUse stainless-safe cleaner sparingly and wipe with the grain. Too much product causes streaks.\n\nWood:\nUse wood-safe products and minimal moisture. Do not soak.\n\nLuxury vinyl plank:\nUse damp mop and approved floor cleaner. Avoid soaking and harsh products.\n\nHardwood:\nUse minimal water and approved wood-floor cleaner.\n\nCarpet and upholstery:\nUse approved spot treatment only. Test carefully and report larger stains.\n\nPainted walls:\nUse mild cleaner or approved method. Aggressive scrubbing can remove paint.",
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"sort_order": 0,
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"alt_text": "Floor and surface compatibility guide.",
"body": "Surface compatibility prevents expensive owner damage.",
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"acknowledgment_label": "I understand that product choice must change based on the surface.",
"body": ""
},
"id": "3530754c-9579-43e9-be54-9f2921e17cc9",
"instructions": null,
"name": "I understand that product choice must change based on the surface.",
"node_type": "acknowledgment_step",
"parent_node_id": "7356f2c4-dc22-49c5-a05a-6e57d63e5035",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Surface-specific product choices/Stone, tile, grout, glass, stainless steel, wood, and vinyl/I understand that product choice must change based on the surface.",
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"extra": {
"correct_answer": "a",
"explanation": "Acidic products can etch or damage natural stone.",
"options": [
{
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"label": "Acidic cleaner."
},
{
"id": "b",
"label": "Stone-safe cleaner."
},
{
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"label": "Neutral pH cleaner."
},
{
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"label": "Clean water used carefully."
}
],
"points": 1,
"prompt": "Which cleaner type can damage natural stone?",
"question_type": "multiple_choice"
},
"id": "274d7132-d61f-4d48-8f50-b0c18cb27a7a",
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"name": "Natural stone damage",
"node_type": "question",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Surface-specific product choices/Stone, tile, grout, glass, stainless steel, wood, and vinyl/Natural stone damage",
"sort_order": 100,
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"correct_answer": "a",
"explanation": "Stainless needs a stainless-safe product and correct wiping technique.",
"options": [
{
"id": "a",
"label": "Use a stainless-safe product sparingly and wipe with the grain."
},
{
"id": "b",
"label": "Use abrasive powder."
},
{
"id": "c",
"label": "Use toilet bowl cleaner."
},
{
"id": "d",
"label": "Soak it with water and leave it wet."
}
],
"points": 1,
"prompt": "Which stainless-steel method is usually best?",
"question_type": "multiple_choice"
},
"id": "2a812cf8-21cc-4d33-94bf-d35e2eed18e4",
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"name": "Stainless steel method",
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"sort_order": 101,
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"correct_answers": [
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],
"explanation": "Different surfaces need different product families.",
"options": [
{
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"label": "natural stone \u2192 stone-safe cleaner"
},
{
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"label": "glass \u2192 glass cleaner or glass cloth"
},
{
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"label": "stainless steel \u2192 stainless-safe product, wipe with grain"
},
{
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"label": "wood \u2192 minimal moisture, wood-safe product"
},
{
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"label": "carpet \u2192 approved spot treatment"
}
],
"points": 3,
"prompt": "Select all correct problem-to-product matches.",
"question_type": "multiple_select"
},
"id": "6f943f36-8811-4557-8fee-80c1d39f4a65",
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"body": "Some product mistakes can cost far more than the cleaning fee.\n\nHigh-risk mistakes:\n- Acidic cleaner on marble, travertine, limestone, or other natural stone.\n- Abrasive scrubber on stainless steel, glass cooktop, chrome, or acrylic surfaces.\n- Too much water on wood, laminate, or luxury vinyl plank.\n- Oven cleaner on non-oven surfaces.\n- Drain cleaner used without approval.\n- Bleach on colored fabric, towels, carpets, or metal finishes.\n- Furniture polish on floors, creating slip risk.\n- Strong fragrance sprayed heavily before guest arrival.\n- Magic eraser used aggressively on painted walls or glossy finishes.\n- Unapproved product on owner furniture or d\u00e9cor.\n\nTime-saving rule:\nIf unsure, stop and check property notes. Guessing is not a cleaning strategy.",
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"alt_text": "Product damage warning guide.",
"body": "The wrong product can permanently damage surfaces.",
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"acknowledgment_label": "I understand that guessing with strong products can cause expensive damage.",
"body": ""
},
"id": "c8f2da3d-58d9-4af9-89b7-2229805837f1",
"instructions": null,
"name": "I understand that guessing with strong products can cause expensive damage.",
"node_type": "acknowledgment_step",
"parent_node_id": "d09239fe-67e7-46ec-9def-8e2db8a780c6",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Surface-specific product choices/Products that can cause expensive damage/I understand that guessing with strong products can cause expensive damage.",
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"correct_answers": [
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"explanation": "The incorrect product or method can damage surfaces or create slip risks.",
"options": [
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"label": "Using acid cleaner on marble."
},
{
"id": "b",
"label": "Using abrasive pads on glass cooktops."
},
{
"id": "c",
"label": "Soaking wood floors."
},
{
"id": "d",
"label": "Using furniture polish on floors."
},
{
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"label": "Checking property notes before cleaning."
}
],
"points": 2,
"prompt": "Which actions can cause property damage?",
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"body": "Stains should be treated based on what caused them and what surface they are on.\n\nGeneral stain process:\n1. Identify the surface.\n2. Identify the stain if possible.\n3. Remove loose material first.\n4. Blot liquids; do not rub aggressively.\n5. Use approved product.\n6. Allow safe dwell time if appropriate.\n7. Rinse or wipe if required.\n8. Report stains that do not respond.\n9. Document with photos if required.\n\nCommon examples:\n- Food on counters: remove debris, use all-purpose or food-safe cleaner.\n- Grease on stovetop: degreaser plus dwell time.\n- Coffee/tea on mugs or counters: approved stain remover or cleaner.\n- Makeup on towels: pre-treat if company process allows; report heavy staining.\n- Blood or bodily fluids: use PPE and company biohazard process.\n- Rust stain: use approved rust remover only on compatible surfaces.\n- Carpet spots: approved carpet spotter only; test and report.",
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"prompt": "What should you do first before treating a stain?",
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"explanation": "Fabric and carpet need gentle, approved spot treatment and reporting if unresolved.",
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"label": "Blot rather than aggressively rub."
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"label": "Use approved spot treatment."
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"label": "Report if the stain does not respond."
},
{
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"label": "Use bleach automatically."
},
{
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"label": "Test carefully where appropriate."
}
],
"points": 2,
"prompt": "Which methods are generally appropriate for liquid spills on fabric or carpet?",
"question_type": "multiple_select"
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"name": "Liquid spill methods",
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"body": "Odor control is not about spraying a stronger scent.\n\nStrong fragrances can cause guest complaints and may make guests think something is being hidden.\n\nBetter odor process:\n1. Identify the source.\n2. Remove trash, food, dirty linens, and wet items.\n3. Check fridge, dishwasher, garbage disposal, drains, trash bins, and laundry.\n4. Ventilate if appropriate.\n5. Clean the source.\n6. Use approved odor neutralizer or enzyme cleaner when appropriate.\n7. Report persistent odors.\n\nCommon odor sources:\n- Trash bins.\n- Food left in fridge.\n- Dishwasher filters or standing water.\n- Garbage disposal.\n- Bathroom drains.\n- Wet towels or laundry.\n- Pet urine.\n- Smoke or vape residue.\n- Musty HVAC or humidity issues.\n\nTime-saving remedy:\nFind the source first. Air freshener without source removal is just perfume on a problem.",
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"acknowledgment_label": "I understand that odor problems should be solved at the source, not hidden with heavy fragrance.",
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"correct_answer": "a",
"explanation": "Odors return if the source is not removed.",
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"body": "Buildup usually gets worse when it is only lightly wiped on every turnover.\n\nCommon buildup and remedies:\n- Soap scum: bathroom cleaner, dwell time, non-scratch pad.\n- Hard-water scale: approved descaler, dwell time, rinse if required.\n- Grease: degreaser, dwell time, warm water wipe where appropriate.\n- Grout soil: grout brush, approved cleaner, repeat maintenance.\n- Shower glass spots: glass cleaner or descaler where surface-safe, squeegee/glass cloth.\n- Faucet base buildup: detail brush plus appropriate cleaner.\n- Stove knobs and edges: remove if approved, detail brush, degreaser.\n- Microwave residue: steam/approved cleaner, dwell time, wipe.\n- Oven grime: approved oven cleaner only if included and safe.\n\nHuge time-saving remedies:\n- Pre-treat shower and toilet first.\n- Degrease stovetop early.\n- Use a detail brush instead of scrubbing with a cloth corner.\n- Use the right pad: non-scratch where needed.\n- Schedule buildup items as periodic deep-clean tasks before they become emergency jobs.\n- Report recurring buildup so property managers can adjust checklist frequency.",
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"alt_text": "Time-saving remedies cheat sheet.",
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"acknowledgment_label": "I understand that buildup should be treated with the right product, dwell time, and correct tool, not just more force.",
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"correct_answer": "a",
"explanation": "Soap scum often needs the correct bathroom cleaner, dwell time, and suitable scrubbing tool.",
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"label": "Apply approved bathroom cleaner, allow dwell time, then scrub with a suitable non-scratch pad."
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},
{
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"label": "Use furniture polish."
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{
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"label": "Mix bleach and vinegar."
}
],
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"prompt": "Which method is usually better for heavy soap scum?",
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{
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"body": "One of the biggest cleaner time-savers is sequencing.\n\nThe method:\n1. Apply the correct product.\n2. Let it dwell safely.\n3. Do another task while it works.\n4. Return to wipe or scrub.\n5. Rinse or dry if the label requires it.\n\nThis is useful for:\n- Toilet bowls.\n- Shower walls.\n- Bathtubs.\n- Shower glass.\n- Greasy stovetops.\n- Microwave residue.\n- Sink buildup.\n- Faucet base buildup.\n- Patio furniture grime.\n\nBad workflow:\nSpray one surface, scrub immediately, fight the buildup.\n\nBetter workflow:\nApply the correct product to several compatible areas, work elsewhere, then return when the product has softened the soil.\n\nDo not let products dry unless the label says that is acceptable. For disinfectants, the surface must usually stay wet for the required contact time.",
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"body": "Poor sequence creates rework.\n\nUse this general order:\n1. Top to bottom.\n2. Dry tasks before wet tasks where practical.\n3. Clean areas before dirtier areas.\n4. Floors last.\n\nExamples:\n- Dust ceiling fan before vacuuming.\n- Wipe upper shelves before lower shelves.\n- Clean mirrors before counters if drips may land below.\n- Clean counters before floors.\n- Remove crumbs before spraying.\n- Vacuum before mopping.\n- Mop your way out of the room.\n\nTime-saving idea:\nGood sequence prevents dust, crumbs, and product drips from landing on areas you already finished.",
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"body": "Small tools can save huge amounts of time.\n\nUseful time-saving tools:\n- Detail brush for faucet bases, tracks, corners, drains, and hinges.\n- Grout brush for tile lines.\n- Plastic scraper for stuck food or residue on safe surfaces.\n- Squeegee for shower glass.\n- Microfiber glass cloth for streaks.\n- Lint roller for hair on furniture.\n- Flashlight for under beds and sofas.\n- Vacuum crevice tool for tracks and corners.\n- Magic eraser style pad for scuffs, used carefully.\n- Toothbrush-style brush for appliance seams.\n- Spray bottle with measured dilution markings.\n- Carry caddy to prevent return trips to the car.\n\nTime-saving rule:\nIf you are fighting a small area with a large cloth, you probably need a detail tool.",
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"alt_text": "Small tools time savers.",
"body": "Small tools prevent wasted effort and missed detail areas.",
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"body": "PRODUCT TYPES:\n- All-purpose cleaner: general hard surfaces where approved.\n- Degreaser: grease, oil, stovetops, backsplashes, range hoods.\n- Bathroom cleaner: soap scum, sinks, tubs, shower surfaces where approved.\n- Toilet bowl cleaner: toilet bowls only unless label says otherwise.\n- Descaler/lime remover: hard-water scale where surface-safe.\n- Glass cleaner/glass cloth: mirrors, shower glass, glass tables.\n- Stainless cleaner: stainless appliances, used sparingly.\n- Neutral floor cleaner: tile, LVP, and general floors where approved.\n- Stone-safe cleaner: marble, travertine, limestone, granite where required.\n- Wood-safe cleaner: wood furniture/floors where approved.\n- Disinfectant: hard, nonporous high-touch surfaces when germ control is required.\n- Enzyme cleaner: organic odors such as urine, vomit, food, or pet accidents.\n- Odor neutralizer: approved odor control after source removal.\n- Carpet spotter: approved fabric/carpet spot treatment only.\n\nNEVER MIX:\n- Bleach and ammonia.\n- Bleach and vinegar.\n- Bleach and toilet bowl cleaner.\n- Bleach and drain cleaner.\n- Different drain cleaners.\n- Unknown chemicals.\n- Products from unlabeled containers.\n\nSURFACE CAUTIONS:\n- Natural stone: avoid acidic cleaners unless approved.\n- Stainless steel: avoid abrasive pads and overuse of product.\n- Wood: avoid soaking and harsh chemicals.\n- LVP/laminate: avoid excess water.\n- Glass cooktops: avoid abrasive powders.\n- Painted walls: avoid aggressive scrubbing.\n- Fabric/carpet: test and use approved spotter.\n\nTIME-SAVING REMEDIES:\n- Spray, dwell, do another task, then return.\n- Remove loose debris before spraying.\n- Let degreaser work before scrubbing grease.\n- Pre-treat shower/tub/toilet early.\n- Use detail brushes for faucet bases, drains, tracks, and seams.\n- Use squeegee/glass cloth for shower doors.\n- Use enzyme cleaner for organic odors where approved.\n- Find odor source before using deodorizer.\n- Dust high to low.\n- Clean floors last.\n- Report recurring buildup so it becomes a scheduled deep-clean task.\n\nESCALATE WHEN:\n- Product is unlabeled.\n- Surface is unknown or delicate.\n- There is blood, vomit, feces, needles, or other biohazard.\n- Odor persists after source removal.\n- Stain may need specialty treatment.\n- Product may damage the surface.\n- Issue may affect guest readiness.",
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"acknowledgment_label": "I understand that time-saving remedies must still follow product labels, property notes, and surface safety.",
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"explanation": "The right remedy saves time by matching the product and tool to the problem.",
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"label": "greasy stovetop \u2192 degreaser plus dwell time"
},
{
"id": "b",
"label": "pet hair \u2192 vacuum attachment and lint roller"
},
{
"id": "c",
"label": "hard water faucet base \u2192 approved descaler plus detail brush"
},
{
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"label": "shower glass \u2192 glass cleaner/descaler plus squeegee"
},
{
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"label": "microwave splatter \u2192 steam or approved cleaner to soften residue"
}
],
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"prompt": "Select all correct problem-to-product matches.",
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"prompt": "Long-form: Give two examples of how dwell time or a detail tool could save time during a same-day turnover.",
"question_type": "long_form",
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"rubric": "A good answer should mention applying the correct product, allowing it to work while doing another task, using detail brushes/squeegee/crevice tools, reducing scrubbing, and avoiding rework."
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"body": "A professional operation should maintain an approved product list.\n\nThe approved product list should define:\n- Product name.\n- Product purpose.\n- Approved surfaces.\n- Surfaces to avoid.\n- Dilution if applicable.\n- Dwell/contact time if applicable.\n- PPE required.\n- Storage instructions.\n- SDS location.\n- Property-specific exceptions.\n\nCleaners should not introduce random products without approval. A product that works in one home may damage another.",
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"body": "Open the approved product list to confirm which chemicals and products are permitted.",
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"body": "Some homes have special surfaces, owner preferences, or unusual instructions.\n\nExamples:\n- Marble/travertine bathrooms.\n- Wood floors.\n- Glass cooktops.\n- Stainless appliances.\n- Designer furniture.\n- Fragrance-free property.\n- Pet-friendly home.\n- Owner-supplied products.\n- Septic-safe product requirement.\n- No bleach policy.\n- Specialty shower glass.\n- Outdoor kitchen or grill.\n- High-end countertops.\n- Delicate wallpaper or painted surfaces.\n\nIf property notes say a certain product is required or prohibited, follow the notes.",
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"content_kind": "text",
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"correct_answer": "b",
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"label": "Scrub with abrasive powder."
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},
{
"id": "d",
"label": "Septic-safe requirement."
},
{
"id": "e",
"label": "Designer furniture."
},
{
"id": "f",
"label": "Normal white trash bag."
}
],
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"prompt": "Which property conditions may require special product choices?",
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"body": "Cleaners should escalate instead of experimenting when:\n- The product is unlabeled.\n- The surface is unknown or delicate.\n- A stain may require specialty treatment.\n- There is blood, vomit, feces, needles, or other biohazard risk.\n- There is chemical spill or unknown liquid.\n- There is mold growth beyond normal surface cleaning.\n- There is pest waste or infestation evidence.\n- There is strong smoke, urine, musty, or chemical odor.\n- A product may damage the surface.\n- The issue will affect guest readiness.\n- The cleaner is out of the approved product.\n\nEscalation steps:\n1. Stop the risky action.\n2. Take photos if required.\n3. Message the manager through Indigo.\n4. Note the room and surface.\n5. Explain what product or tool is needed.\n6. Wait for instruction if damage or safety risk exists.",
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"body": "Use this link to create a cleaning-related maintenance or guest-ready issue when a product, stain, odor, damage, or safety concern needs follow-up.",
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"options": [
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"label": "Unknown chemical."
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"label": "Delicate or unknown surface."
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"label": "Biohazard."
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{
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"label": "Persistent odor."
},
{
"id": "e",
"label": "Product may damage surface."
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{
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}
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"correct_answers": [
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"label": "Photo if required."
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"label": "Room/location."
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"label": "Surface type if known."
},
{
"id": "d",
"label": "What was found."
},
{
"id": "e",
"label": "What product/tool may be needed."
},
{
"id": "f",
"label": "Random guess with no context."
}
],
"points": 2,
"prompt": "What information should be included when reporting a product or stain issue?",
"question_type": "multiple_select"
},
"id": "1ba8f9be-5926-4248-89e0-61d8dc7724fe",
"instructions": null,
"name": "Reporting product or stain issue",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/When to escalate instead of experimenting/Reporting product or stain issue",
"sort_order": 101,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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],
"extra": {
"estimated_minutes": 4,
"prerequisite_lesson_ids": [
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},
"id": "e0cfbe6f-bd9c-4131-a19c-452a2629aa77",
"instructions": null,
"name": "When to escalate instead of experimenting",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/When to escalate instead of experimenting",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation",
"sort_order": 7,
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{
"children": [
{
"children": [
{
"children": [],
"extra": {
"body": "This final assessment draws 12 random questions from a bank of 20 covering all modules. You need 80% to pass. Review prior lessons if needed before starting.",
"content_kind": "text"
},
"id": "531cb685-455f-409c-8926-ca803df371bc",
"instructions": null,
"name": "Final assessment instructions",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final assessment instructions",
"reference_media": [],
"sort_order": 0,
"source_node_id": null,
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},
{
"children": [],
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "The right product depends on the job, surface, soil, and instructions.",
"options": [
{
"id": "a",
"label": "Surface."
},
{
"id": "b",
"label": "Soil/stain type."
},
{
"id": "c",
"label": "Required result."
},
{
"id": "d",
"label": "Product label and safety instructions."
},
{
"id": "e",
"label": "Strongest smell."
}
],
"points": 2,
"prompt": "What should product choice be based on?",
"question_type": "multiple_select"
},
"id": "25bce579-57dd-47c6-b159-57315f4e7c8d",
"instructions": null,
"name": "Final: product choice basis",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: product choice basis",
"sort_order": 100,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"correct_answer": "a",
"explanation": "Grease needs a product designed to break down oils.",
"options": [
{
"id": "a",
"label": "Degreaser."
},
{
"id": "b",
"label": "Furniture polish."
},
{
"id": "c",
"label": "Toilet bowl cleaner."
},
{
"id": "d",
"label": "Air freshener."
}
],
"points": 1,
"prompt": "Which product type is usually best for greasy kitchen buildup?",
"question_type": "multiple_choice"
},
"id": "cecd87ce-51c1-47a2-923c-114b17d9da84",
"instructions": null,
"name": "Final: greasy kitchen buildup",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: greasy kitchen buildup",
"sort_order": 101,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "These combinations can create unsafe reactions or fumes.",
"options": [
{
"id": "a",
"label": "Bleach and ammonia."
},
{
"id": "b",
"label": "Bleach and vinegar."
},
{
"id": "c",
"label": "Bleach and toilet bowl cleaner."
},
{
"id": "d",
"label": "Unknown chemicals."
},
{
"id": "e",
"label": "Water and dish soap."
}
],
"points": 2,
"prompt": "Which chemical combinations should never be mixed?",
"question_type": "multiple_select"
},
"id": "8451fb9d-70a6-4818-bdad-ef2c753f543d",
"instructions": null,
"name": "Final: never mix",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: never mix",
"sort_order": 102,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"correct_answer": "b",
"explanation": "Unlabeled chemicals are unsafe.",
"options": [
{
"id": "a",
"label": "Use it if it smells familiar."
},
{
"id": "b",
"label": "Do not use it; report or replace it according to company policy."
},
{
"id": "c",
"label": "Mix it with water."
},
{
"id": "d",
"label": "Use it outside only."
}
],
"points": 1,
"prompt": "What should you do with an unlabeled spray bottle?",
"question_type": "multiple_choice"
},
"id": "f40f9df6-808f-4f49-9255-ce86afcd87f2",
"instructions": null,
"name": "Final: unlabeled spray bottle",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: unlabeled spray bottle",
"sort_order": 103,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"correct_answer": "a",
"explanation": "Visible soil should be removed before disinfecting.",
"options": [
{
"id": "a",
"label": "Clean the surface first."
},
{
"id": "b",
"label": "Spray air freshener."
},
{
"id": "c",
"label": "Wipe immediately with a dry towel."
},
{
"id": "d",
"label": "Mix products."
}
],
"points": 1,
"prompt": "What should usually happen before disinfecting a visibly dirty surface?",
"question_type": "multiple_choice"
},
"id": "c0c9c73f-bc72-40f2-8fa6-d3fbdfe0bc37",
"instructions": null,
"name": "Final: clean before disinfect",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: clean before disinfect",
"sort_order": 104,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"acceptable_answers": [
"dwell time",
"contact time",
"time product stays wet",
"time disinfectant stays wet",
"required wet time"
],
"explanation": "It is the required time the product must remain on the surface to work.",
"points": 1,
"prompt": "What does dwell time or contact time mean?",
"question_type": "fill_in_blank"
},
"id": "419afcf7-6cf7-428c-bac6-cddddb5624c9",
"instructions": null,
"name": "Final: dwell time definition",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: dwell time definition",
"sort_order": 105,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"correct_answer": "a",
"explanation": "The surface usually needs to remain wet for the label\u0027s contact time.",
"options": [
{
"id": "a",
"label": "The surface should stay wet for the required time."
},
{
"id": "b",
"label": "The surface should be wiped dry immediately."
},
{
"id": "c",
"label": "The product should be mixed with vinegar."
},
{
"id": "d",
"label": "The surface should be polished with oil."
}
],
"points": 1,
"prompt": "For disinfectants, what must usually happen during contact time?",
"question_type": "multiple_choice"
},
"id": "dee3bafb-048d-4456-a057-3fa42b50844b",
"instructions": null,
"name": "Final: disinfectant contact time",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: disinfectant contact time",
"sort_order": 106,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"correct_answer": "a",
"explanation": "Acidic products can etch or damage natural stone.",
"options": [
{
"id": "a",
"label": "Acidic cleaner."
},
{
"id": "b",
"label": "Stone-safe cleaner."
},
{
"id": "c",
"label": "Neutral pH cleaner."
},
{
"id": "d",
"label": "Clean water used carefully."
}
],
"points": 1,
"prompt": "Which cleaner type can damage natural stone?",
"question_type": "multiple_choice"
},
"id": "56181f50-c983-4320-8cf7-766ca8b3be7a",
"instructions": null,
"name": "Final: natural stone damage",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: natural stone damage",
"sort_order": 107,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "Correct product, dwell time, and the right tool reduce scrubbing.",
"options": [
{
"id": "a",
"label": "Correct bathroom cleaner."
},
{
"id": "b",
"label": "Safe dwell time."
},
{
"id": "c",
"label": "Suitable non-scratch pad."
},
{
"id": "d",
"label": "Detail brush where needed."
},
{
"id": "e",
"label": "Random chemical mixing."
}
],
"points": 2,
"prompt": "Which methods can save time on bathroom soap scum?",
"question_type": "multiple_select"
},
"id": "6f76f11d-0a72-43c9-8aa3-d6dccd646114",
"instructions": null,
"name": "Final: bathroom soap scum time savers",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: bathroom soap scum time savers",
"sort_order": 108,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"acceptable_answers": [
"enzyme",
"enzymatic",
"enzyme cleaner",
"enzymatic cleaner"
],
"explanation": "Enzyme cleaners help break down organic odor sources.",
"points": 1,
"prompt": "Which product is often useful for urine or organic odors?",
"question_type": "fill_in_blank"
},
"id": "92767e3f-7fe1-4a50-a00e-da2f2f489042",
"instructions": null,
"name": "Final: organic odor product",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: organic odor product",
"sort_order": 109,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
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"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "Different problems require different product families.",
"options": [
{
"id": "a",
"label": "grease \u2192 degreaser"
},
{
"id": "b",
"label": "hard water scale \u2192 descaler"
},
{
"id": "c",
"label": "glass smears \u2192 glass cleaner"
},
{
"id": "d",
"label": "organic odor \u2192 enzyme cleaner"
},
{
"id": "e",
"label": "germs \u2192 disinfectant"
}
],
"points": 3,
"prompt": "Select all correct problem-to-product matches.",
"question_type": "multiple_select"
},
"id": "285c2e84-ef69-4ba8-afa8-e7936fb024ad",
"instructions": null,
"name": "Final: problem to product",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: problem to product",
"sort_order": 110,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "This sequence uses dwell time and avoids cleaning the floor too early.",
"options": [
{
"id": "a",
"label": "Put on PPE."
},
{
"id": "b",
"label": "Apply toilet/shower products."
},
{
"id": "c",
"label": "Let products dwell while cleaning mirror/counter/restocking."
},
{
"id": "d",
"label": "Return to scrub/wipe treated areas."
},
{
"id": "e",
"label": "Mop floor last."
}
],
"points": 3,
"prompt": "Which steps should be completed BEFORE mopping the floor last?",
"question_type": "multiple_select"
},
"id": "8e203364-625e-463f-a164-6d5cd0f73890",
"instructions": null,
"name": "Final: bathroom workflow",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: bathroom workflow",
"sort_order": 111,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c"
],
"explanation": "Stainless needs suitable product, light use, and correct wiping.",
"options": [
{
"id": "a",
"label": "Use stainless-safe product sparingly."
},
{
"id": "b",
"label": "Wipe with the grain."
},
{
"id": "c",
"label": "Too much product can cause streaks."
},
{
"id": "d",
"label": "Abrasive powder is always best."
},
{
"id": "e",
"label": "Toilet bowl cleaner is safe for stainless appliances."
}
],
"points": 2,
"prompt": "Which statements about stainless steel are correct?",
"question_type": "multiple_select"
},
"id": "4afcaef4-d441-4c63-bba6-40768e496d3a",
"instructions": null,
"name": "Final: stainless steel",
"node_type": "question",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: stainless steel",
"sort_order": 112,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"correct_answer": "a",
"explanation": "Natural stone is easily damaged by acidic products.",
"options": [
{
"id": "a",
"label": "Check property notes and use only approved stone-safe products."
},
{
"id": "b",
"label": "Use vinegar first."
},
{
"id": "c",
"label": "Use strongest acid available."
},
{
"id": "d",
"label": "Mix descaler with bleach."
}
],
"points": 1,
"prompt": "What should be done before using a descaler on marble or travertine?",
"question_type": "multiple_choice"
},
"id": "49da147b-c63b-4231-bd36-3c491079b110",
"instructions": null,
"name": "Final: descaler on marble",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: descaler on marble",
"sort_order": 113,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "Odor control starts with source removal.",
"options": [
{
"id": "a",
"label": "Find the odor source."
},
{
"id": "b",
"label": "Remove trash, food, wet linens, or source material."
},
{
"id": "c",
"label": "Clean the source."
},
{
"id": "d",
"label": "Use approved odor neutralizer if needed."
},
{
"id": "e",
"label": "Spray heavy fragrance without finding the source."
}
],
"points": 2,
"prompt": "Which are good odor-control steps?",
"question_type": "multiple_select"
},
"id": "54bc93c2-4bb4-4c8a-a2bc-bdf28bb472e7",
"instructions": null,
"name": "Final: odor control steps",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: odor control steps",
"sort_order": 114,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "Escalate when safety, damage, or guest-readiness risk exists.",
"options": [
{
"id": "a",
"label": "Unknown surface."
},
{
"id": "b",
"label": "Unlabeled product."
},
{
"id": "c",
"label": "Blood or bodily fluid."
},
{
"id": "d",
"label": "Persistent odor."
},
{
"id": "e",
"label": "Product may damage surface."
},
{
"id": "f",
"label": "Clear approved product and normal surface."
}
],
"points": 2,
"prompt": "Which are signs a cleaner should escalate instead of experimenting?",
"question_type": "multiple_select"
},
"id": "998df5c1-60cf-434f-bb30-01ef2cae9542",
"instructions": null,
"name": "Final: escalation signs",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: escalation signs",
"sort_order": 115,
"source_node_id": null,
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},
{
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"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "Small tools help products work better and reduce rework.",
"options": [
{
"id": "a",
"label": "Detail brush."
},
{
"id": "b",
"label": "Grout brush."
},
{
"id": "c",
"label": "Squeegee."
},
{
"id": "d",
"label": "Vacuum crevice tool."
},
{
"id": "e",
"label": "Glass cloth."
},
{
"id": "f",
"label": "Unlabeled chemical."
}
],
"points": 2,
"prompt": "Which small tools can save time with product use?",
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"body": "This training explains general cleaning-product selection for vacation rental operations. Always follow the product label, Safety Data Sheet, company-approved product list, property notes, and local regulations. Do not mix cleaning chemicals. Do not use unknown or unlabeled chemicals. Stop and ask a manager if a surface, chemical, stain, odor, or contamination issue is unclear.",
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"body": "Using the right product is one of the biggest time-savers in vacation rental cleaning.\n\nThe wrong product can:\n- Make the job take longer.\n- Leave residue or streaks.\n- Damage surfaces.\n- Create strong odors.\n- Fail to disinfect.\n- Increase scrubbing.\n- Cause guest complaints.\n- Create safety risks.\n\nThe right product should match:\n1. The surface.\n2. The soil or stain.\n3. The required result.\n4. The safety instructions.\n5. The property notes.\n\nExamples:\n- Grease needs a degreaser.\n- Limescale needs a descaler or approved acidic cleaner.\n- Natural stone needs stone-safe cleaner.\n- Glass needs glass cleaner or a glass cloth system.\n- Urine or organic odor often needs an enzyme cleaner.\n- Disinfection requires a disinfectant used according to the label.\n\nThe cleaner\u0027s goal is not to use the strongest product. The goal is to use the correct product.",
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"body": "Choose products by task, surface, soil, and safety requirements.",
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},
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"correct_answer": "a",
"explanation": "Degreasers are designed to break down oils and kitchen grease.",
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"label": "Degreaser."
},
{
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"label": "Furniture polish."
},
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"label": "Fabric softener."
},
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"label": "Toilet bowl cleaner."
}
],
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"prompt": "Which product type is usually best for greasy kitchen buildup?",
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"body": "Before grabbing a bottle, identify the problem.\n\nCommon vacation rental cleaning problems:\n- Loose dirt and dust.\n- Sticky food residue.\n- Grease and oil.\n- Soap scum.\n- Hard-water scale and mineral buildup.\n- Mold or mildew staining.\n- Rust stains.\n- Organic stains such as urine, vomit, food, or blood.\n- Odors.\n- Germs on high-touch surfaces.\n- Fingerprints and smears.\n- Adhesive residue.\n- Scuff marks.\n\nEach problem may require a different product or method.\n\nExamples:\n- Soap scum often needs a bathroom cleaner plus dwell time.\n- Hard-water scale usually needs a descaler or approved acidic cleaner.\n- Grease needs an alkaline cleaner or degreaser.\n- Organic odors often need enzyme treatment.\n- Fingerprints on stainless steel need the correct cloth and stainless-safe product.\n- Germ control needs a disinfectant used correctly.",
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"prompt": "One-word answer: What type of cleaner is often used for urine or organic odor?",
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},
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"body": "Do not mix cleaning chemicals.\n\nThis rule matters because some chemical combinations can create dangerous fumes, heat, splashing, or surface damage.\n\nNever mix:\n- Bleach and ammonia.\n- Bleach and vinegar.\n- Bleach and toilet bowl cleaner.\n- Bleach and drain cleaner.\n- Different drain cleaners.\n- Hydrogen peroxide and vinegar in the same container.\n- Unknown chemicals.\n- Products from unlabeled spray bottles.\n\nDo not layer products on a surface unless the product label and company process allow it.\n\nIf a product did not work:\n1. Stop.\n2. Rinse or remove the product if safe to do so.\n3. Ventilate the area if needed.\n4. Check the label.\n5. Ask a manager before applying another product.",
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"explanation": "Layering chemicals can be unsafe. Stop, rinse/remove if safe, check the label, and ask if unsure.",
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"body": "A product label is part of the cleaning instructions.\n\nThe label may tell you:\n- What surfaces the product can be used on.\n- What surfaces to avoid.\n- Whether the product cleans, sanitizes, disinfects, degreases, descales, or deodorizes.\n- Dilution instructions.\n- Contact time or dwell time.\n- PPE requirements.\n- Ventilation requirements.\n- Storage requirements.\n- First aid instructions.\n- Warnings about mixing or incompatible products.\n\nIf the label is missing or unreadable, do not use the product.",
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"body": "A Safety Data Sheet, often called an SDS, gives more detailed safety information.\n\nAn SDS can include:\n- Product identification.\n- Hazard information.\n- First aid measures.\n- Fire-fighting information.\n- Accidental release measures.\n- Handling and storage.\n- Exposure controls and PPE.\n- Physical and chemical properties.\n- Disposal guidance.\n\nCleaners do not need to memorize every SDS, but they do need to know that SDS documents exist, where to find them, and when to ask for them.",
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"body": "Sample Safety Data Sheet. Use this to show where PPE, first aid, handling, and storage information may appear.",
"content_kind": "text",
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},
{
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"alt_text": "Cleaning vs sanitizing vs disinfecting.",
"body": "Cleaning removes soil. Disinfecting is a separate step used when germ control is required.",
"content_kind": "text",
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"caption": "OSHA Hazard Communication reference.",
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"correct_answer": "a",
"explanation": "Visible dirt and soil should usually be removed before disinfecting.",
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},
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"label": "Add more disinfectant."
},
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"label": "Dry dust only."
},
{
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"label": "Spray air freshener."
}
],
"points": 1,
"prompt": "What should usually happen before disinfecting a visibly dirty surface?",
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"instructions": null,
"name": "Before disinfecting",
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},
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}
],
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"prompt": "Which statement is correct?",
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"name": "Cleaning vs disinfecting",
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"body": "Dwell time is one of the biggest time-saving remedies in cleaning.\n\nDwell time means allowing a product to sit on the surface long enough to work.\n\nFor disinfectants, this is often called contact time or wet contact time. The surface must usually stay wet for the entire time listed on the product label.\n\nFor cleaners, dwell time helps loosen:\n- Grease.\n- Soap scum.\n- Hard-water marks.\n- Sticky spills.\n- Food residue.\n- Bathroom buildup.\n- Oven grime.\n- Grout soil.\n\nCommon mistake:\nSpray and immediately wipe.\n\nBetter method:\nSpray, move to another task, then return and wipe/scrub after the product has had time to work.\n\nThis saves time because the product does part of the work instead of forcing the cleaner to scrub everything by hand.",
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"body": "Example bathroom dwell-time workflow:\n1. Put on PPE.\n2. Remove trash and used towels.\n3. Apply toilet bowl cleaner.\n4. Spray shower/tub cleaner.\n5. Spray sink/faucet area.\n6. While products dwell, clean mirror, counters, restock towels, or start another low-risk task.\n7. Return to scrub and wipe.\n8. Rinse if required by the label.\n9. Mop floor last.\n\nExample kitchen dwell-time workflow:\n1. Remove crumbs and food debris.\n2. Apply degreaser to greasy stovetop or backsplash.\n3. Apply approved cleaner to sink.\n4. Let products sit while cleaning fridge shelves or loading dishwasher.\n5. Return and wipe surfaces.\n6. Polish stainless if required.",
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"content_kind": "youtube",
"deep_link_label": "Sample Safety Data Sheet for disinfecting wipes.",
"deep_link_url": "https://www.thecloroxcompany.com/wp-content/uploads/2020/06/Clorox-Commercial-Solutions%C2%AE-Clorox%C2%AE-Disinfecting-Wipes-Fresh-Scent.pdf",
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},
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},
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"url": "https://www.thecloroxcompany.com/wp-content/uploads/2020/06/Clorox-Commercial-Solutions%C2%AE-Clorox%C2%AE-Disinfecting-Wipes-Fresh-Scent.pdf"
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],
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"url": "https://www.youtube.com/watch?v=buoVa-J_yDk"
},
{
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"kind": "youtube",
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"url": "https://www.youtube.com/watch?v=buoVa-J_yDk"
},
{
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"url": "https://www.youtube.com/watch?v=5iIwDa8SIKE"
}
]
},
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},
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},
{
"caption": "Video reference explaining wet dwell time for disinfectants.",
"id": "link:b7460e82-c467-4722-9f95-76b072fccc00:https://www.youtube.com/watch?v=5iIwDa8SIKE",
"kind": "youtube",
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"url": "https://www.youtube.com/watch?v=5iIwDa8SIKE"
}
],
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},
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"dwell time",
"time product stays wet",
"time cleaner sits",
"time disinfectant stays wet"
],
"explanation": "Dwell/contact time is the time a product must remain on a surface to work properly.",
"points": 1,
"prompt": "What does dwell time or contact time mean?",
"question_type": "fill_in_blank"
},
"id": "3cd93f33-b3e1-429e-b514-a08ff21b39e5",
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"name": "Dwell time definition",
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"sort_order": 100,
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"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
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"correct_answer": "b",
"explanation": "Letting the correct product dwell often reduces scrubbing and repeat work.",
"options": [
{
"id": "a",
"label": "Spray and immediately scrub hard."
},
{
"id": "b",
"label": "Spray, allow safe dwell time, then wipe or scrub."
},
{
"id": "c",
"label": "Use an unlabeled stronger chemical."
},
{
"id": "d",
"label": "Mix two products."
}
],
"points": 1,
"prompt": "Which method usually saves more time on soap scum or grease?",
"question_type": "multiple_choice"
},
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"name": "Soap scum or grease method",
"node_type": "question",
"parent_node_id": "5cb7e1cd-1c8f-40fd-b9da-0f050ab7fff6",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time/Dwell time: the time-saving secret/Soap scum or grease method",
"sort_order": 101,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"correct_answer": "a",
"explanation": "Disinfectants generally require the surface to remain wet for the label\u0027s contact time.",
"options": [
{
"id": "a",
"label": "The surface should stay wet for the required contact time."
},
{
"id": "b",
"label": "The surface should be wiped dry immediately."
},
{
"id": "c",
"label": "The cleaner should add vinegar."
},
{
"id": "d",
"label": "The product should be mixed with bleach."
}
],
"points": 1,
"prompt": "For disinfectants, what must usually happen during contact time?",
"question_type": "multiple_choice"
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"body": "Kitchens usually need products that handle food residue, grease, fingerprints, odors, and food-contact surfaces.\n\nCommon kitchen product choices:\n- All-purpose cleaner for counters and general surfaces.\n- Degreaser for stovetops, backsplashes, greasy cabinets, and range hoods.\n- Dish soap for sinks and safe general washing.\n- Glass cleaner or glass cloth for glass and chrome.\n- Stainless-steel cleaner or polish for stainless appliance exteriors.\n- Fridge-safe cleaner for refrigerator shelves and drawers.\n- Descaler for coffee machines or kettles when assigned.\n- Disinfectant for high-touch hard surfaces when required.\n- Odor neutralizer if approved.\n\nTime-saving remedies:\n- Let degreaser dwell on greasy stovetops before wiping.\n- Remove loose crumbs first before spraying.\n- Clean toaster crumb trays before wiping counters.\n- Use a detail brush around faucet bases and appliance seams.\n- Clean the microwave with steam/approved cleaner before scrubbing.\n- Use stainless cleaner sparingly; too much product causes streaks.",
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"acknowledgment_label": "I understand that kitchens require food-safe thinking and surface-appropriate products.",
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"correct_answer": "a",
"explanation": "Grease needs a degreasing product and often benefits from dwell time.",
"options": [
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"label": "Degreaser."
},
{
"id": "b",
"label": "Wood polish."
},
{
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"label": "Drain cleaner."
},
{
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"label": "Toilet bowl cleaner."
}
],
"points": 1,
"prompt": "Which product is best suited for greasy stovetop buildup?",
"question_type": "multiple_choice"
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"explanation": "Removing debris first, using dwell time, detail brushes, and crumb-tray checks prevent rework.",
"options": [
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"label": "Remove crumbs before spraying."
},
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"label": "Let degreaser dwell safely before wiping."
},
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"label": "Use a detail brush around faucet bases."
},
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"label": "Use excessive stainless polish."
},
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"label": "Clean toaster crumb trays."
}
],
"points": 2,
"prompt": "Which kitchen methods can save time?",
"question_type": "multiple_select"
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"body": "Bathrooms usually need products that handle soap scum, body oils, hard-water scale, toilet soil, odors, mildew staining, and germs.\n\nCommon bathroom product choices:\n- Bathroom cleaner for sinks, counters, tubs, and showers.\n- Toilet bowl cleaner for toilet bowls only.\n- Descaler or lime remover for hard-water scale, if surface-safe.\n- Glass cleaner or shower glass product for mirrors and shower doors.\n- Grout-safe brush and cleaner for tile lines.\n- Disinfectant for high-touch hard surfaces when required.\n- Mold/mildew stain product only where approved.\n- Neutral floor cleaner for bathroom floors.\n- Odor neutralizer where approved.\n\nTime-saving remedies:\n- Apply toilet bowl cleaner first and let it work.\n- Spray shower walls and tub early, then clean other items while it dwells.\n- Use a descaler only where safe for hard-water spots.\n- Use a squeegee or glass cloth for shower doors.\n- Use a detail brush around faucets, drains, hinges, and shower tracks.\n- Treat buildup before it becomes a deep-clean problem.\n\nWarning:\nDo not use acidic descalers on natural stone unless approved. Do not mix bathroom products with bleach.",
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"label": "Approved descaler."
},
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"prompt": "Which products or methods help with bathroom hard-water scale?",
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},
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"label": "Kitchen counters."
},
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"label": "Natural stone floors."
},
{
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"label": "Stainless refrigerator doors."
}
],
"points": 1,
"prompt": "Where should toilet bowl cleaner normally be used?",
"question_type": "multiple_choice"
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"name": "Toilet bowl cleaner use",
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"body": "Bedrooms and living areas usually need less chemical force and more detail work.\n\nCommon product choices:\n- All-purpose cleaner for hard surfaces, where approved.\n- Glass cleaner or glass cloth for mirrors and glass tops.\n- Electronics-safe cloth for TV screens and remotes.\n- Fabric-safe spot treatment where approved.\n- Odor neutralizer where approved.\n- Wood-safe product for wood furniture where needed.\n- Lint roller for fabric and pet hair.\n\nTime-saving remedies:\n- Dust high to low.\n- Vacuum under cushions and beds before final floor pass.\n- Use a flashlight under beds and sofas.\n- Use a lint roller for hair on fabric.\n- Use minimal product on furniture to avoid residue.\n- Clean remote controls and high-touch items in a batch.",
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"acknowledgment_label": "I understand that bedrooms and living areas often require careful, low-residue products rather than strong chemicals.",
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},
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"name": "I understand that bedrooms and living areas often require careful, low-residue p",
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"correct_answer": "a",
"explanation": "Electronics and screens require approved screen-safe methods.",
"options": [
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"label": "Electronics-safe cloth or approved screen-safe method."
},
{
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"label": "Toilet bowl cleaner."
},
{
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"label": "Abrasive powder."
},
{
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}
],
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"prompt": "Which product or tool is appropriate for a TV screen?",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Room-specific product choices/Bedroom and living-area products/TV screen cleaning",
"sort_order": 100,
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"label": "Dust high to low."
},
{
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"label": "Use a flashlight under beds."
},
{
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"label": "Batch clean remotes/high-touch items."
},
{
"id": "d",
"label": "Use a lint roller for fabric hair."
},
{
"id": "e",
"label": "Soak wood furniture with water."
}
],
"points": 2,
"prompt": "Which methods save time in bedrooms and living areas?",
"question_type": "multiple_select"
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"body": "Outdoor and pool-area cleaning products must be used carefully because surfaces may be slippery, porous, painted, sun-damaged, or close to water.\n\nCommon outdoor product choices:\n- Mild all-purpose cleaner for outdoor furniture.\n- Outdoor mildew cleaner where approved.\n- Glass cleaner for patio doors.\n- Grill cleaner or grill brush if grill cleaning is included.\n- Degreaser for grill exterior or outdoor kitchen areas, where approved.\n- Neutral cleaner for patio floors, where appropriate.\n- Water and soft brush for basic dust/pollen cleanup.\n- Wet-floor sign for slippery areas.\n\nTime-saving remedies:\n- Remove leaves and debris before wet cleaning.\n- Let outdoor furniture cleaner dwell briefly if label allows.\n- Use a soft brush for textured patio furniture.\n- Clean sliding door tracks with a detail brush/vacuum before wiping.\n- Clean grill grates only if included in the service scope.\n- Report pool water or pool chemical issues; do not adjust chemicals unless trained.",
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"acknowledgment_label": "I understand that pool chemical adjustment is not part of general cleaning unless I am trained and authorized.",
"body": ""
},
"id": "ac42cee0-19bc-422f-9d31-4133f52f6f10",
"instructions": null,
"name": "I understand that pool chemical adjustment is not part of general cleaning unles",
"node_type": "acknowledgment_step",
"parent_node_id": "91b5eb85-7e3c-4f8b-b3db-72655f0d8ca9",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Room-specific product choices/Outdoor, patio, grill, and pool-area products/I understand that pool chemical adjustment is not part of general cleaning unles",
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"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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"correct_answer": "b",
"explanation": "Pool condition issues should be reported. Cleaners should not adjust chemicals unless trained and authorized.",
"options": [
{
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"label": "Add chemicals immediately."
},
{
"id": "b",
"label": "Report it to the manager or pool technician."
},
{
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"label": "Tell guests to use it anyway."
},
{
"id": "d",
"label": "Ignore it because outdoor areas are not part of cleaning."
}
],
"points": 1,
"prompt": "What should a cleaner do if the pool is green, cloudy, low, overflowing, or unsafe-looking?",
"question_type": "multiple_choice"
},
"id": "42124f55-b0ec-4956-99ab-d28cae90c27b",
"instructions": null,
"name": "Pool condition reporting",
"node_type": "question",
"parent_node_id": "91b5eb85-7e3c-4f8b-b3db-72655f0d8ca9",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Room-specific product choices/Outdoor, patio, grill, and pool-area products/Pool condition reporting",
"sort_order": 100,
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"correct_answers": [
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"explanation": "Removing debris first, using the right brush, and managing slip risk saves time and improves safety.",
"options": [
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"label": "Remove loose debris before wet cleaning."
},
{
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"label": "Use a detail brush for sliding door tracks."
},
{
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"label": "Use a soft brush on textured furniture."
},
{
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"label": "Use unapproved harsh chemicals near the pool."
},
{
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"label": "Use a wet-floor sign when areas are slippery."
}
],
"points": 2,
"prompt": "Which outdoor methods can save time?",
"question_type": "multiple_select"
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"name": "Outdoor time savers",
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"body": "The same product can be safe on one surface and damaging on another.\n\nSurface guidance:\n\nNatural stone:\nUse stone-safe cleaner. Avoid acidic cleaners unless specifically approved. Vinegar and many lime removers can damage stone.\n\nCeramic/porcelain tile:\nUse tile-safe cleaner. Grout may need a brush and dwell time. Avoid overusing harsh products.\n\nGrout:\nUse grout-safe cleaner and a grout brush. Do not assume bleach is the answer every time.\n\nGlass and mirrors:\nUse glass cleaner or a glass cloth system. Avoid oily residue.\n\nShower glass:\nUse shower glass cleaner, descaler where safe, squeegee, or glass cloth. Hard-water buildup benefits from dwell time.\n\nStainless steel:\nUse stainless-safe cleaner sparingly and wipe with the grain. Too much product causes streaks.\n\nWood:\nUse wood-safe products and minimal moisture. Do not soak.\n\nLuxury vinyl plank:\nUse damp mop and approved floor cleaner. Avoid soaking and harsh products.\n\nHardwood:\nUse minimal water and approved wood-floor cleaner.\n\nCarpet and upholstery:\nUse approved spot treatment only. Test carefully and report larger stains.\n\nPainted walls:\nUse mild cleaner or approved method. Aggressive scrubbing can remove paint.",
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"acknowledgment_label": "I understand that product choice must change based on the surface.",
"body": ""
},
"id": "3530754c-9579-43e9-be54-9f2921e17cc9",
"instructions": null,
"name": "I understand that product choice must change based on the surface.",
"node_type": "acknowledgment_step",
"parent_node_id": "7356f2c4-dc22-49c5-a05a-6e57d63e5035",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Surface-specific product choices/Stone, tile, grout, glass, stainless steel, wood, and vinyl/I understand that product choice must change based on the surface.",
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"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
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"correct_answer": "a",
"explanation": "Acidic products can etch or damage natural stone.",
"options": [
{
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"label": "Acidic cleaner."
},
{
"id": "b",
"label": "Stone-safe cleaner."
},
{
"id": "c",
"label": "Neutral pH cleaner."
},
{
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"label": "Clean water used carefully."
}
],
"points": 1,
"prompt": "Which cleaner type can damage natural stone?",
"question_type": "multiple_choice"
},
"id": "274d7132-d61f-4d48-8f50-b0c18cb27a7a",
"instructions": null,
"name": "Natural stone damage",
"node_type": "question",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Surface-specific product choices/Stone, tile, grout, glass, stainless steel, wood, and vinyl/Natural stone damage",
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"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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"correct_answer": "a",
"explanation": "Stainless needs a stainless-safe product and correct wiping technique.",
"options": [
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"label": "Use a stainless-safe product sparingly and wipe with the grain."
},
{
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"label": "Use abrasive powder."
},
{
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"label": "Use toilet bowl cleaner."
},
{
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"label": "Soak it with water and leave it wet."
}
],
"points": 1,
"prompt": "Which stainless-steel method is usually best?",
"question_type": "multiple_choice"
},
"id": "2a812cf8-21cc-4d33-94bf-d35e2eed18e4",
"instructions": null,
"name": "Stainless steel method",
"node_type": "question",
"parent_node_id": "7356f2c4-dc22-49c5-a05a-6e57d63e5035",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Surface-specific product choices/Stone, tile, grout, glass, stainless steel, wood, and vinyl/Stainless steel method",
"sort_order": 101,
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"correct_answers": [
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],
"explanation": "Different surfaces need different product families.",
"options": [
{
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"label": "natural stone \u2192 stone-safe cleaner"
},
{
"id": "b",
"label": "glass \u2192 glass cleaner or glass cloth"
},
{
"id": "c",
"label": "stainless steel \u2192 stainless-safe product, wipe with grain"
},
{
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"label": "wood \u2192 minimal moisture, wood-safe product"
},
{
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"label": "carpet \u2192 approved spot treatment"
}
],
"points": 3,
"prompt": "Select all correct problem-to-product matches.",
"question_type": "multiple_select"
},
"id": "6f943f36-8811-4557-8fee-80c1d39f4a65",
"instructions": null,
"name": "Surface to product matching",
"node_type": "question",
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"sort_order": 102,
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"body": "Some product mistakes can cost far more than the cleaning fee.\n\nHigh-risk mistakes:\n- Acidic cleaner on marble, travertine, limestone, or other natural stone.\n- Abrasive scrubber on stainless steel, glass cooktop, chrome, or acrylic surfaces.\n- Too much water on wood, laminate, or luxury vinyl plank.\n- Oven cleaner on non-oven surfaces.\n- Drain cleaner used without approval.\n- Bleach on colored fabric, towels, carpets, or metal finishes.\n- Furniture polish on floors, creating slip risk.\n- Strong fragrance sprayed heavily before guest arrival.\n- Magic eraser used aggressively on painted walls or glossy finishes.\n- Unapproved product on owner furniture or d\u00e9cor.\n\nTime-saving rule:\nIf unsure, stop and check property notes. Guessing is not a cleaning strategy.",
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"name": "High-risk product mistakes",
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"parent_node_id": "d09239fe-67e7-46ec-9def-8e2db8a780c6",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Surface-specific product choices/Products that can cause expensive damage/High-risk product mistakes",
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"sort_order": 0,
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"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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{
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"alt_text": "Product damage warning guide.",
"body": "The wrong product can permanently damage surfaces.",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Surface-specific product choices/Products that can cause expensive damage/Damage prevention visual",
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"acknowledgment_label": "I understand that guessing with strong products can cause expensive damage.",
"body": ""
},
"id": "c8f2da3d-58d9-4af9-89b7-2229805837f1",
"instructions": null,
"name": "I understand that guessing with strong products can cause expensive damage.",
"node_type": "acknowledgment_step",
"parent_node_id": "d09239fe-67e7-46ec-9def-8e2db8a780c6",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Surface-specific product choices/Products that can cause expensive damage/I understand that guessing with strong products can cause expensive damage.",
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"correct_answers": [
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"explanation": "The incorrect product or method can damage surfaces or create slip risks.",
"options": [
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"label": "Using acid cleaner on marble."
},
{
"id": "b",
"label": "Using abrasive pads on glass cooktops."
},
{
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"label": "Soaking wood floors."
},
{
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"label": "Using furniture polish on floors."
},
{
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"label": "Checking property notes before cleaning."
}
],
"points": 2,
"prompt": "Which actions can cause property damage?",
"question_type": "multiple_select"
},
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"name": "Property damage actions",
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"sort_order": 100,
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"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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],
"correct_answer": "true",
"explanation": "Stopping to confirm is safer than causing damage.",
"points": 1,
"prompt": "True or false: If a cleaner is unsure whether a product is safe for a surface, they should stop and check property notes or ask a manager.",
"question_type": "binary"
},
"id": "24a1d2f9-3502-4b46-b476-cdb609da9ab2",
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"name": "When unsure about product safety",
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"body": "Stains should be treated based on what caused them and what surface they are on.\n\nGeneral stain process:\n1. Identify the surface.\n2. Identify the stain if possible.\n3. Remove loose material first.\n4. Blot liquids; do not rub aggressively.\n5. Use approved product.\n6. Allow safe dwell time if appropriate.\n7. Rinse or wipe if required.\n8. Report stains that do not respond.\n9. Document with photos if required.\n\nCommon examples:\n- Food on counters: remove debris, use all-purpose or food-safe cleaner.\n- Grease on stovetop: degreaser plus dwell time.\n- Coffee/tea on mugs or counters: approved stain remover or cleaner.\n- Makeup on towels: pre-treat if company process allows; report heavy staining.\n- Blood or bodily fluids: use PPE and company biohazard process.\n- Rust stain: use approved rust remover only on compatible surfaces.\n- Carpet spots: approved carpet spotter only; test and report.",
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"alt_text": "Stain treatment decision tree.",
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"acknowledgment_label": "I understand that stains must be treated according to surface type and company-approved process.",
"body": ""
},
"id": "e4f87437-9115-4b03-85e0-3b562098490c",
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"name": "I understand that stains must be treated according to surface type and company-a",
"node_type": "acknowledgment_step",
"parent_node_id": "7420ab6c-d6d2-424f-8989-dfd7c179fc89",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Stains, odors, buildup, and problem areas/Stain and spill remedies/I understand that stains must be treated according to surface type and company-a",
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"correct_answer": "a",
"explanation": "Surface and stain type determine the safest product choice.",
"options": [
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"id": "a",
"label": "Identify the surface and likely stain."
},
{
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"label": "Use the strongest product available."
},
{
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"label": "Mix two products."
},
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"body": "Odor control is not about spraying a stronger scent.\n\nStrong fragrances can cause guest complaints and may make guests think something is being hidden.\n\nBetter odor process:\n1. Identify the source.\n2. Remove trash, food, dirty linens, and wet items.\n3. Check fridge, dishwasher, garbage disposal, drains, trash bins, and laundry.\n4. Ventilate if appropriate.\n5. Clean the source.\n6. Use approved odor neutralizer or enzyme cleaner when appropriate.\n7. Report persistent odors.\n\nCommon odor sources:\n- Trash bins.\n- Food left in fridge.\n- Dishwasher filters or standing water.\n- Garbage disposal.\n- Bathroom drains.\n- Wet towels or laundry.\n- Pet urine.\n- Smoke or vape residue.\n- Musty HVAC or humidity issues.\n\nTime-saving remedy:\nFind the source first. Air freshener without source removal is just perfume on a problem.",
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"explanation": "Soap scum often needs the correct bathroom cleaner, dwell time, and suitable scrubbing tool.",
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"label": "Apply approved bathroom cleaner, allow dwell time, then scrub with a suitable non-scratch pad."
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"label": "Spray and immediately wipe once."
},
{
"id": "c",
"label": "Use furniture polish."
},
{
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"label": "Mix bleach and vinegar."
}
],
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"prompt": "Which method is usually better for heavy soap scum?",
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"prompt": "Which tools or methods can save time on buildup?",
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"body": "Use this quick guide.\n\nGreasy stovetop:\nRemove crumbs, apply approved degreaser, dwell, wipe with non-scratch pad if needed.\n\nMicrowave splatter:\nUse steam or approved cleaner, let residue soften, wipe.\n\nShower soap scum:\nApply bathroom cleaner, dwell, scrub with non-scratch pad, rinse if required.\n\nHard-water faucet base:\nUse approved descaler if surface-safe, dwell, detail brush, rinse/wipe.\n\nShower glass:\nUse glass cleaner or surface-safe descaler, squeegee/glass cloth.\n\nToilet bowl ring:\nApply toilet bowl cleaner, dwell, scrub with toilet brush.\n\nFridge odor:\nRemove food, wipe spills, check drawers, use approved odor control if needed.\n\nPet hair:\nVacuum with pet attachment, use lint roller/furniture brush, check under cushions.\n\nSticky floor spots:\nScrape loose residue safely, use floor-safe cleaner, avoid over-wetting.\n\nScuff marks:\nUse approved scuff method or magic eraser carefully; test first where appropriate.\n\nMusty smell:\nCheck wet towels, HVAC, drains, trash, humidity, and report if persistent.",
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"body": "PRODUCT TYPES:\n- All-purpose cleaner: general hard surfaces where approved.\n- Degreaser: grease, oil, stovetops, backsplashes, range hoods.\n- Bathroom cleaner: soap scum, sinks, tubs, shower surfaces where approved.\n- Toilet bowl cleaner: toilet bowls only unless label says otherwise.\n- Descaler/lime remover: hard-water scale where surface-safe.\n- Glass cleaner/glass cloth: mirrors, shower glass, glass tables.\n- Stainless cleaner: stainless appliances, used sparingly.\n- Neutral floor cleaner: tile, LVP, and general floors where approved.\n- Stone-safe cleaner: marble, travertine, limestone, granite where required.\n- Wood-safe cleaner: wood furniture/floors where approved.\n- Disinfectant: hard, nonporous high-touch surfaces when germ control is required.\n- Enzyme cleaner: organic odors such as urine, vomit, food, or pet accidents.\n- Odor neutralizer: approved odor control after source removal.\n- Carpet spotter: approved fabric/carpet spot treatment only.\n\nNEVER MIX:\n- Bleach and ammonia.\n- Bleach and vinegar.\n- Bleach and toilet bowl cleaner.\n- Bleach and drain cleaner.\n- Different drain cleaners.\n- Unknown chemicals.\n- Products from unlabeled containers.\n\nSURFACE CAUTIONS:\n- Natural stone: avoid acidic cleaners unless approved.\n- Stainless steel: avoid abrasive pads and overuse of product.\n- Wood: avoid soaking and harsh chemicals.\n- LVP/laminate: avoid excess water.\n- Glass cooktops: avoid abrasive powders.\n- Painted walls: avoid aggressive scrubbing.\n- Fabric/carpet: test and use approved spotter.\n\nTIME-SAVING REMEDIES:\n- Spray, dwell, do another task, then return.\n- Remove loose debris before spraying.\n- Let degreaser work before scrubbing grease.\n- Pre-treat shower/tub/toilet early.\n- Use detail brushes for faucet bases, drains, tracks, and seams.\n- Use squeegee/glass cloth for shower doors.\n- Use enzyme cleaner for organic odors where approved.\n- Find odor source before using deodorizer.\n- Dust high to low.\n- Clean floors last.\n- Report recurring buildup so it becomes a scheduled deep-clean task.\n\nESCALATE WHEN:\n- Product is unlabeled.\n- Surface is unknown or delicate.\n- There is blood, vomit, feces, needles, or other biohazard.\n- Odor persists after source removal.\n- Stain may need specialty treatment.\n- Product may damage the surface.\n- Issue may affect guest readiness.",
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"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"body": "A professional operation should maintain an approved product list.\n\nThe approved product list should define:\n- Product name.\n- Product purpose.\n- Approved surfaces.\n- Surfaces to avoid.\n- Dilution if applicable.\n- Dwell/contact time if applicable.\n- PPE required.\n- Storage instructions.\n- SDS location.\n- Property-specific exceptions.\n\nCleaners should not introduce random products without approval. A product that works in one home may damage another.",
"content_kind": "text"
},
"id": "1876172f-245a-4971-92e7-079417cc4a23",
"instructions": null,
"name": "Use approved products",
"node_type": "content_step",
"parent_node_id": "51aa5b8b-d79b-4158-94fb-a055ab3edd07",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Approved product list/Use approved products",
"reference_media": [],
"sort_order": 0,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"body": "Open the approved product list to confirm which chemicals and products are permitted.",
"content_kind": "text",
"deep_link_label": "Open Approved Product List",
"deep_link_url": "/training/resources/approved-products"
},
"id": "21f23280-2eb2-426e-bee7-b053d473ff5d",
"instructions": null,
"name": "Open approved products",
"node_type": "content_step",
"parent_node_id": "51aa5b8b-d79b-4158-94fb-a055ab3edd07",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Approved product list/Open approved products",
"reference_media": [],
"sort_order": 2,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"acknowledgment_label": "I understand that approved products should be used unless a manager authorizes an exception.",
"body": ""
},
"id": "99f8ccc2-e73d-4556-bea1-96f89e400b45",
"instructions": null,
"name": "I understand that approved products should be used unless a manager authorizes a",
"node_type": "acknowledgment_step",
"parent_node_id": "51aa5b8b-d79b-4158-94fb-a055ab3edd07",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Approved product list/I understand that approved products should be used unless a manager authorizes a",
"sort_order": 4,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "An approved product list should help cleaners choose safely and consistently.",
"options": [
{
"id": "a",
"label": "Product purpose."
},
{
"id": "b",
"label": "Approved surfaces."
},
{
"id": "c",
"label": "Surfaces to avoid."
},
{
"id": "d",
"label": "PPE requirements."
},
{
"id": "e",
"label": "SDS location."
},
{
"id": "f",
"label": "Cleaner\u0027s favorite sports team."
}
],
"points": 2,
"prompt": "What should an approved product list include?",
"question_type": "multiple_select"
},
"id": "78ffd164-5b09-4f0a-bb8f-96358de6d83e",
"instructions": null,
"name": "Approved product list contents",
"node_type": "question",
"parent_node_id": "51aa5b8b-d79b-4158-94fb-a055ab3edd07",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Approved product list/Approved product list contents",
"sort_order": 100,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"estimated_minutes": 5,
"prerequisite_lesson_ids": [
"51aa5b8b-d79b-4158-94fb-a055ab3edd07"
]
},
"id": "80fdae65-105f-4f76-84c3-24d27a91266f",
"instructions": null,
"name": "Property notes and special surfaces",
"node_type": "lesson",
"parent_node_id": "fd6f7889-06d9-48d7-bb4f-3dade9c24b1b",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Property notes and special surfaces",
"sort_order": 1,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"body": "Some homes have special surfaces, owner preferences, or unusual instructions.\n\nExamples:\n- Marble/travertine bathrooms.\n- Wood floors.\n- Glass cooktops.\n- Stainless appliances.\n- Designer furniture.\n- Fragrance-free property.\n- Pet-friendly home.\n- Owner-supplied products.\n- Septic-safe product requirement.\n- No bleach policy.\n- Specialty shower glass.\n- Outdoor kitchen or grill.\n- High-end countertops.\n- Delicate wallpaper or painted surfaces.\n\nIf property notes say a certain product is required or prohibited, follow the notes.",
"content_kind": "text"
},
"id": "28f5ea5d-5170-4261-b7ac-d0acfbd2e13e",
"instructions": null,
"name": "Property notes override assumptions",
"node_type": "content_step",
"parent_node_id": "80fdae65-105f-4f76-84c3-24d27a91266f",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Property notes and special surfaces/Property notes override assumptions",
"reference_media": [],
"sort_order": 0,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"body": "Use property notes to confirm approved products, delicate surfaces, owner preferences, and special instructions.",
"content_kind": "text",
"deep_link_label": "Open Property Notes",
"deep_link_url": "/properties/{property_id}/notes"
},
"id": "d46fdcf1-4b11-4f35-944e-c145083adb05",
"instructions": null,
"name": "Open property notes",
"node_type": "content_step",
"parent_node_id": "80fdae65-105f-4f76-84c3-24d27a91266f",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Property notes and special surfaces/Open property notes",
"reference_media": [],
"sort_order": 2,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"acknowledgment_label": "I understand that property notes may change product choices for a specific home.",
"body": ""
},
"id": "bc1940e3-d4d7-49fe-bf42-f2b9c3d70054",
"instructions": null,
"name": "I understand that property notes may change product choices for a specific home.",
"node_type": "acknowledgment_step",
"parent_node_id": "80fdae65-105f-4f76-84c3-24d27a91266f",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Property notes and special surfaces/I understand that property notes may change product choices for a specific home.",
"sort_order": 4,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"correct_answer": "b",
"explanation": "Natural stone can be damaged by acidic products. Check property notes and approved products.",
"options": [
{
"id": "a",
"label": "Use the strongest descaler immediately."
},
{
"id": "b",
"label": "Check property notes and use only approved stone-safe products."
},
{
"id": "c",
"label": "Use vinegar because it is natural."
},
{
"id": "d",
"label": "Scrub with abrasive powder."
}
],
"points": 1,
"prompt": "A property has marble shower walls. What should the cleaner do before using a descaler?",
"question_type": "multiple_choice"
},
"id": "d1933160-ff22-46a2-89cc-451d9ea79a2a",
"instructions": null,
"name": "Marble shower descaler",
"node_type": "question",
"parent_node_id": "80fdae65-105f-4f76-84c3-24d27a91266f",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Property notes and special surfaces/Marble shower descaler",
"sort_order": 100,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "Special surfaces and owner/property requirements affect product choice.",
"options": [
{
"id": "a",
"label": "Natural stone."
},
{
"id": "b",
"label": "Wood floors."
},
{
"id": "c",
"label": "Fragrance-free requirement."
},
{
"id": "d",
"label": "Septic-safe requirement."
},
{
"id": "e",
"label": "Designer furniture."
},
{
"id": "f",
"label": "Normal white trash bag."
}
],
"points": 2,
"prompt": "Which property conditions may require special product choices?",
"question_type": "multiple_select"
},
"id": "c9754e8d-1ee1-4f36-ba06-a08dd2968a8a",
"instructions": null,
"name": "Special property conditions",
"node_type": "question",
"parent_node_id": "80fdae65-105f-4f76-84c3-24d27a91266f",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Property notes and special surfaces/Special property conditions",
"sort_order": 101,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"estimated_minutes": 4,
"prerequisite_lesson_ids": [
"80fdae65-105f-4f76-84c3-24d27a91266f"
]
},
"id": "e0cfbe6f-bd9c-4131-a19c-452a2629aa77",
"instructions": null,
"name": "When to escalate instead of experimenting",
"node_type": "lesson",
"parent_node_id": "fd6f7889-06d9-48d7-bb4f-3dade9c24b1b",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/When to escalate instead of experimenting",
"sort_order": 2,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"body": "Cleaners should escalate instead of experimenting when:\n- The product is unlabeled.\n- The surface is unknown or delicate.\n- A stain may require specialty treatment.\n- There is blood, vomit, feces, needles, or other biohazard risk.\n- There is chemical spill or unknown liquid.\n- There is mold growth beyond normal surface cleaning.\n- There is pest waste or infestation evidence.\n- There is strong smoke, urine, musty, or chemical odor.\n- A product may damage the surface.\n- The issue will affect guest readiness.\n- The cleaner is out of the approved product.\n\nEscalation steps:\n1. Stop the risky action.\n2. Take photos if required.\n3. Message the manager through Indigo.\n4. Note the room and surface.\n5. Explain what product or tool is needed.\n6. Wait for instruction if damage or safety risk exists.",
"content_kind": "text"
},
"id": "fa09732c-7a93-4160-9129-d981ff80702e",
"instructions": null,
"name": "Stop, report, and document",
"node_type": "content_step",
"parent_node_id": "e0cfbe6f-bd9c-4131-a19c-452a2629aa77",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/When to escalate instead of experimenting/Stop, report, and document",
"reference_media": [],
"sort_order": 0,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"body": "Use this link to create a cleaning-related maintenance or guest-ready issue when a product, stain, odor, damage, or safety concern needs follow-up.",
"content_kind": "text",
"deep_link_label": "Report Cleaning Issue",
"deep_link_url": "/maintenance/new"
},
"id": "e92ede13-91cd-413c-acf2-36614ea7409b",
"instructions": null,
"name": "Create issue/report",
"node_type": "content_step",
"parent_node_id": "e0cfbe6f-bd9c-4131-a19c-452a2629aa77",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/When to escalate instead of experimenting/Create issue/report",
"reference_media": [],
"sort_order": 2,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"acknowledgment_label": "I understand that guessing with chemicals can cause damage and that I should escalate unclear or unsafe situations.",
"body": ""
},
"id": "a6848c42-e4a0-4d2f-8216-d30b52251812",
"instructions": null,
"name": "I understand that guessing with chemicals can cause damage and that I should esc",
"node_type": "acknowledgment_step",
"parent_node_id": "e0cfbe6f-bd9c-4131-a19c-452a2629aa77",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/When to escalate instead of experimenting/I understand that guessing with chemicals can cause damage and that I should esc",
"sort_order": 4,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "Escalate when safety, damage, or guest-readiness risk exists.",
"options": [
{
"id": "a",
"label": "Unknown chemical."
},
{
"id": "b",
"label": "Delicate or unknown surface."
},
{
"id": "c",
"label": "Biohazard."
},
{
"id": "d",
"label": "Persistent odor."
},
{
"id": "e",
"label": "Product may damage surface."
},
{
"id": "f",
"label": "Everything is normal and approved."
}
],
"points": 2,
"prompt": "When should a cleaner escalate instead of experimenting?",
"question_type": "multiple_select"
},
"id": "ebc80e6f-eaa5-43f2-a8f1-0f661d0ce779",
"instructions": null,
"name": "When to escalate",
"node_type": "question",
"parent_node_id": "e0cfbe6f-bd9c-4131-a19c-452a2629aa77",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/When to escalate instead of experimenting/When to escalate",
"sort_order": 100,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "A useful report gives location, evidence, surface, problem, and needed follow-up.",
"options": [
{
"id": "a",
"label": "Photo if required."
},
{
"id": "b",
"label": "Room/location."
},
{
"id": "c",
"label": "Surface type if known."
},
{
"id": "d",
"label": "What was found."
},
{
"id": "e",
"label": "What product/tool may be needed."
},
{
"id": "f",
"label": "Random guess with no context."
}
],
"points": 2,
"prompt": "What information should be included when reporting a product or stain issue?",
"question_type": "multiple_select"
},
"id": "1ba8f9be-5926-4248-89e0-61d8dc7724fe",
"instructions": null,
"name": "Reporting product or stain issue",
"node_type": "question",
"parent_node_id": "e0cfbe6f-bd9c-4131-a19c-452a2629aa77",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/When to escalate instead of experimenting/Reporting product or stain issue",
"sort_order": 101,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": null,
"id": "a5503120-46cd-49f0-8eca-2aa3a43a49fc",
"instructions": null,
"name": "Final assessment",
"node_type": "module",
"parent_node_id": "c2c53508-8106-4bec-961c-9e51c40a65f0",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment",
"sort_order": 8,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"estimated_minutes": 10,
"pass_threshold_percent": 80,
"prerequisite_lesson_ids": [
"e0cfbe6f-bd9c-4131-a19c-452a2629aa77"
],
"question_pool_size": 12,
"shuffle_questions": true
},
"id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"instructions": null,
"name": "Right Products and Chemicals Final Assessment",
"node_type": "lesson",
"parent_node_id": "a5503120-46cd-49f0-8eca-2aa3a43a49fc",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment",
"sort_order": 0,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"body": "This final assessment draws 12 random questions from a bank of 20 covering all modules. You need 80% to pass. Review prior lessons if needed before starting.",
"content_kind": "text"
},
"id": "531cb685-455f-409c-8926-ca803df371bc",
"instructions": null,
"name": "Final assessment instructions",
"node_type": "content_step",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final assessment instructions",
"reference_media": [],
"sort_order": 0,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "The right product depends on the job, surface, soil, and instructions.",
"options": [
{
"id": "a",
"label": "Surface."
},
{
"id": "b",
"label": "Soil/stain type."
},
{
"id": "c",
"label": "Required result."
},
{
"id": "d",
"label": "Product label and safety instructions."
},
{
"id": "e",
"label": "Strongest smell."
}
],
"points": 2,
"prompt": "What should product choice be based on?",
"question_type": "multiple_select"
},
"id": "25bce579-57dd-47c6-b159-57315f4e7c8d",
"instructions": null,
"name": "Final: product choice basis",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: product choice basis",
"sort_order": 100,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"correct_answer": "a",
"explanation": "Grease needs a product designed to break down oils.",
"options": [
{
"id": "a",
"label": "Degreaser."
},
{
"id": "b",
"label": "Furniture polish."
},
{
"id": "c",
"label": "Toilet bowl cleaner."
},
{
"id": "d",
"label": "Air freshener."
}
],
"points": 1,
"prompt": "Which product type is usually best for greasy kitchen buildup?",
"question_type": "multiple_choice"
},
"id": "cecd87ce-51c1-47a2-923c-114b17d9da84",
"instructions": null,
"name": "Final: greasy kitchen buildup",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: greasy kitchen buildup",
"sort_order": 101,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "These combinations can create unsafe reactions or fumes.",
"options": [
{
"id": "a",
"label": "Bleach and ammonia."
},
{
"id": "b",
"label": "Bleach and vinegar."
},
{
"id": "c",
"label": "Bleach and toilet bowl cleaner."
},
{
"id": "d",
"label": "Unknown chemicals."
},
{
"id": "e",
"label": "Water and dish soap."
}
],
"points": 2,
"prompt": "Which chemical combinations should never be mixed?",
"question_type": "multiple_select"
},
"id": "8451fb9d-70a6-4818-bdad-ef2c753f543d",
"instructions": null,
"name": "Final: never mix",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: never mix",
"sort_order": 102,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"correct_answer": "b",
"explanation": "Unlabeled chemicals are unsafe.",
"options": [
{
"id": "a",
"label": "Use it if it smells familiar."
},
{
"id": "b",
"label": "Do not use it; report or replace it according to company policy."
},
{
"id": "c",
"label": "Mix it with water."
},
{
"id": "d",
"label": "Use it outside only."
}
],
"points": 1,
"prompt": "What should you do with an unlabeled spray bottle?",
"question_type": "multiple_choice"
},
"id": "f40f9df6-808f-4f49-9255-ce86afcd87f2",
"instructions": null,
"name": "Final: unlabeled spray bottle",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: unlabeled spray bottle",
"sort_order": 103,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"correct_answer": "a",
"explanation": "Visible soil should be removed before disinfecting.",
"options": [
{
"id": "a",
"label": "Clean the surface first."
},
{
"id": "b",
"label": "Spray air freshener."
},
{
"id": "c",
"label": "Wipe immediately with a dry towel."
},
{
"id": "d",
"label": "Mix products."
}
],
"points": 1,
"prompt": "What should usually happen before disinfecting a visibly dirty surface?",
"question_type": "multiple_choice"
},
"id": "c0c9c73f-bc72-40f2-8fa6-d3fbdfe0bc37",
"instructions": null,
"name": "Final: clean before disinfect",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: clean before disinfect",
"sort_order": 104,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"acceptable_answers": [
"dwell time",
"contact time",
"time product stays wet",
"time disinfectant stays wet",
"required wet time"
],
"explanation": "It is the required time the product must remain on the surface to work.",
"points": 1,
"prompt": "What does dwell time or contact time mean?",
"question_type": "fill_in_blank"
},
"id": "419afcf7-6cf7-428c-bac6-cddddb5624c9",
"instructions": null,
"name": "Final: dwell time definition",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: dwell time definition",
"sort_order": 105,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"correct_answer": "a",
"explanation": "The surface usually needs to remain wet for the label\u0027s contact time.",
"options": [
{
"id": "a",
"label": "The surface should stay wet for the required time."
},
{
"id": "b",
"label": "The surface should be wiped dry immediately."
},
{
"id": "c",
"label": "The product should be mixed with vinegar."
},
{
"id": "d",
"label": "The surface should be polished with oil."
}
],
"points": 1,
"prompt": "For disinfectants, what must usually happen during contact time?",
"question_type": "multiple_choice"
},
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"name": "Final: disinfectant contact time",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: disinfectant contact time",
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"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"correct_answer": "a",
"explanation": "Acidic products can etch or damage natural stone.",
"options": [
{
"id": "a",
"label": "Acidic cleaner."
},
{
"id": "b",
"label": "Stone-safe cleaner."
},
{
"id": "c",
"label": "Neutral pH cleaner."
},
{
"id": "d",
"label": "Clean water used carefully."
}
],
"points": 1,
"prompt": "Which cleaner type can damage natural stone?",
"question_type": "multiple_choice"
},
"id": "56181f50-c983-4320-8cf7-766ca8b3be7a",
"instructions": null,
"name": "Final: natural stone damage",
"node_type": "question",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: natural stone damage",
"sort_order": 107,
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"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "Correct product, dwell time, and the right tool reduce scrubbing.",
"options": [
{
"id": "a",
"label": "Correct bathroom cleaner."
},
{
"id": "b",
"label": "Safe dwell time."
},
{
"id": "c",
"label": "Suitable non-scratch pad."
},
{
"id": "d",
"label": "Detail brush where needed."
},
{
"id": "e",
"label": "Random chemical mixing."
}
],
"points": 2,
"prompt": "Which methods can save time on bathroom soap scum?",
"question_type": "multiple_select"
},
"id": "6f76f11d-0a72-43c9-8aa3-d6dccd646114",
"instructions": null,
"name": "Final: bathroom soap scum time savers",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: bathroom soap scum time savers",
"sort_order": 108,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"acceptable_answers": [
"enzyme",
"enzymatic",
"enzyme cleaner",
"enzymatic cleaner"
],
"explanation": "Enzyme cleaners help break down organic odor sources.",
"points": 1,
"prompt": "Which product is often useful for urine or organic odors?",
"question_type": "fill_in_blank"
},
"id": "92767e3f-7fe1-4a50-a00e-da2f2f489042",
"instructions": null,
"name": "Final: organic odor product",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: organic odor product",
"sort_order": 109,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
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"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "Different problems require different product families.",
"options": [
{
"id": "a",
"label": "grease \u2192 degreaser"
},
{
"id": "b",
"label": "hard water scale \u2192 descaler"
},
{
"id": "c",
"label": "glass smears \u2192 glass cleaner"
},
{
"id": "d",
"label": "organic odor \u2192 enzyme cleaner"
},
{
"id": "e",
"label": "germs \u2192 disinfectant"
}
],
"points": 3,
"prompt": "Select all correct problem-to-product matches.",
"question_type": "multiple_select"
},
"id": "285c2e84-ef69-4ba8-afa8-e7936fb024ad",
"instructions": null,
"name": "Final: problem to product",
"node_type": "question",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: problem to product",
"sort_order": 110,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
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"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "This sequence uses dwell time and avoids cleaning the floor too early.",
"options": [
{
"id": "a",
"label": "Put on PPE."
},
{
"id": "b",
"label": "Apply toilet/shower products."
},
{
"id": "c",
"label": "Let products dwell while cleaning mirror/counter/restocking."
},
{
"id": "d",
"label": "Return to scrub/wipe treated areas."
},
{
"id": "e",
"label": "Mop floor last."
}
],
"points": 3,
"prompt": "Which steps should be completed BEFORE mopping the floor last?",
"question_type": "multiple_select"
},
"id": "8e203364-625e-463f-a164-6d5cd0f73890",
"instructions": null,
"name": "Final: bathroom workflow",
"node_type": "question",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: bathroom workflow",
"sort_order": 111,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c"
],
"explanation": "Stainless needs suitable product, light use, and correct wiping.",
"options": [
{
"id": "a",
"label": "Use stainless-safe product sparingly."
},
{
"id": "b",
"label": "Wipe with the grain."
},
{
"id": "c",
"label": "Too much product can cause streaks."
},
{
"id": "d",
"label": "Abrasive powder is always best."
},
{
"id": "e",
"label": "Toilet bowl cleaner is safe for stainless appliances."
}
],
"points": 2,
"prompt": "Which statements about stainless steel are correct?",
"question_type": "multiple_select"
},
"id": "4afcaef4-d441-4c63-bba6-40768e496d3a",
"instructions": null,
"name": "Final: stainless steel",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: stainless steel",
"sort_order": 112,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"correct_answer": "a",
"explanation": "Natural stone is easily damaged by acidic products.",
"options": [
{
"id": "a",
"label": "Check property notes and use only approved stone-safe products."
},
{
"id": "b",
"label": "Use vinegar first."
},
{
"id": "c",
"label": "Use strongest acid available."
},
{
"id": "d",
"label": "Mix descaler with bleach."
}
],
"points": 1,
"prompt": "What should be done before using a descaler on marble or travertine?",
"question_type": "multiple_choice"
},
"id": "49da147b-c63b-4231-bd36-3c491079b110",
"instructions": null,
"name": "Final: descaler on marble",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: descaler on marble",
"sort_order": 113,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "Odor control starts with source removal.",
"options": [
{
"id": "a",
"label": "Find the odor source."
},
{
"id": "b",
"label": "Remove trash, food, wet linens, or source material."
},
{
"id": "c",
"label": "Clean the source."
},
{
"id": "d",
"label": "Use approved odor neutralizer if needed."
},
{
"id": "e",
"label": "Spray heavy fragrance without finding the source."
}
],
"points": 2,
"prompt": "Which are good odor-control steps?",
"question_type": "multiple_select"
},
"id": "54bc93c2-4bb4-4c8a-a2bc-bdf28bb472e7",
"instructions": null,
"name": "Final: odor control steps",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: odor control steps",
"sort_order": 114,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "Escalate when safety, damage, or guest-readiness risk exists.",
"options": [
{
"id": "a",
"label": "Unknown surface."
},
{
"id": "b",
"label": "Unlabeled product."
},
{
"id": "c",
"label": "Blood or bodily fluid."
},
{
"id": "d",
"label": "Persistent odor."
},
{
"id": "e",
"label": "Product may damage surface."
},
{
"id": "f",
"label": "Clear approved product and normal surface."
}
],
"points": 2,
"prompt": "Which are signs a cleaner should escalate instead of experimenting?",
"question_type": "multiple_select"
},
"id": "998df5c1-60cf-434f-bb30-01ef2cae9542",
"instructions": null,
"name": "Final: escalation signs",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: escalation signs",
"sort_order": 115,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "Small tools help products work better and reduce rework.",
"options": [
{
"id": "a",
"label": "Detail brush."
},
{
"id": "b",
"label": "Grout brush."
},
{
"id": "c",
"label": "Squeegee."
},
{
"id": "d",
"label": "Vacuum crevice tool."
},
{
"id": "e",
"label": "Glass cloth."
},
{
"id": "f",
"label": "Unlabeled chemical."
}
],
"points": 2,
"prompt": "Which small tools can save time with product use?",
"question_type": "multiple_select"
},
"id": "8e46157a-7e42-4b1f-b5d8-725968758243",
"instructions": null,
"name": "Final: time-saving tools",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: time-saving tools",
"sort_order": 116,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"binary_labels": [
"True",
"False"
],
"correct_answer": "false",
"explanation": "Fragrance does not prove cleanliness and may cause guest complaints.",
"points": 1,
"prompt": "True or false: Strong fragrance proves that a room is clean.",
"question_type": "binary"
},
"id": "3d7388f1-4f88-4cab-be41-e240531aa5a1",
"instructions": null,
"name": "Final: fragrance proves clean",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: fragrance proves clean",
"sort_order": 117,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"max_length": 1000,
"points": 3,
"prompt": "Scenario: A cleaner finds heavy hard-water buildup around a faucet in a bathroom with natural stone countertops. What should they do?",
"question_type": "long_form",
"requires_review": true,
"rubric": "A strong answer should mention checking property notes, avoiding acidic descaler unless approved, protecting natural stone, using a surface-safe method, using a detail brush where appropriate, and reporting if unsure."
},
"id": "458a4295-6bea-47ad-933b-2715581bd82f",
"instructions": null,
"name": "Final: hard-water buildup on stone",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: hard-water buildup on stone",
"sort_order": 118,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"extra": {
"max_length": 1000,
"points": 3,
"prompt": "Scenario: A stovetop has greasy buildup, the microwave has dried splatter, and the shower has soap scum. Explain a time-saving sequence using the right products.",
"question_type": "long_form",
"requires_review": true,
"rubric": "A strong answer should mention removing loose debris first, applying degreaser to stovetop, using steam/approved cleaner in microwave, applying bathroom cleaner to shower, letting products dwell while doing other tasks, returning to wipe/scrub, and avoiding chemical mixing."
},
"id": "e733688c-6a67-435c-b7b0-ce2d4c1e2199",
"instructions": null,
"name": "Final: time-saving sequence scenario",
"node_type": "question",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: time-saving sequence scenario",
"sort_order": 119,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
}
],
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"created_at": "2026-06-28T17:04:46.025481Z",
"created_by_user_id": 1,
"description": "This training explains general cleaning-product selection for vacation rental operations. Always follow the product label, Safety Data Sheet, company-approved product list, property notes, and local regulations. Do not mix cleaning chemicals. Do not use unknown or unlabeled chemicals. Stop and ask a manager if a surface, chemical, stain, odor, or contamination issue is unclear.\r\n\r\nThis course teaches cleaners and property managers how to choose the correct cleaning products for vacation rental turnovers. It covers surface compatibility, disinfectants, degreasers, descalers, enzyme cleaners, glass cleaners, bathroom products, kitchen products, floor products, outdoor products, stain treatment, odor control, and practical time-saving remedies that reduce scrubbing and rework.",
"extra": {
"audience_roles": [
"cleaner",
"inspector",
"maintenance",
"property_manager"
],
"blocks_turnover_until_complete": true,
"card_image_media_id": "0be82e99-b4f9-47a5-adef-9eb52f520a6d",
"certification_valid_days": 365,
"contractor_visible": true,
"max_attempts": 3,
"notify_on_assignment": true,
"pass_threshold_percent": 80,
"quiz_time_limit_minutes": 0,
"require_assignment": false,
"require_content_before_quiz": true,
"require_pass_to_advance": false,
"require_retake_on_republish": true,
"retake_cooldown_hours": 0,
"retake_mode": "full",
"score_policy": "best",
"sequential_lessons": true,
"show_correct_on_fail": true,
"show_correct_on_results": true,
"time_factor_weight": 0.0,
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},
"id": "8b66671f-e686-4ae8-bfb7-9048b0f08ceb",
"name": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies",
"scope_property_id": null,
"scope_type": "master",
"status": "active",
"tenant_id": null,
"updated_at": "2026-06-28T22:21:00.795159Z"
},
"reference_media": [
{
"caption": "Optional reference video about cleaning products.",
"id": "link:f99a8852-f46e-48a5-980f-69ad3e3674c0:https://www.youtube.com/watch?v=7llANkJoVKI",
"kind": "youtube",
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"url": "https://www.youtube.com/watch?v=7llANkJoVKI"
},
{
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"kind": "youtube",
"sort_order": 0,
"training_node_id": "b7460e82-c467-4722-9f95-76b072fccc00",
"url": "https://www.youtube.com/watch?v=buoVa-J_yDk"
},
{
"caption": "Video reference about dwell time for cleaning and disinfecting products.",
"id": "link:b7460e82-c467-4722-9f95-76b072fccc00:https://www.youtube.com/watch?v=buoVa-J_yDk",
"kind": "youtube",
"sort_order": 0,
"training_node_id": "b7460e82-c467-4722-9f95-76b072fccc00",
"url": "https://www.youtube.com/watch?v=buoVa-J_yDk"
},
{
"caption": "Video reference explaining wet dwell time for disinfectants.",
"id": "link:b7460e82-c467-4722-9f95-76b072fccc00:https://www.youtube.com/watch?v=5iIwDa8SIKE",
"kind": "youtube",
"sort_order": 1,
"training_node_id": "b7460e82-c467-4722-9f95-76b072fccc00",
"url": "https://www.youtube.com/watch?v=5iIwDa8SIKE"
},
{
"caption": "Video about dwell time.",
"id": "link:856d7dd5-2814-4970-846f-60aad64ca2b7:https://www.youtube.com/watch?v=buoVa-J_yDk",
"kind": "youtube",
"sort_order": 1,
"training_node_id": "856d7dd5-2814-4970-846f-60aad64ca2b7",
"url": "https://www.youtube.com/watch?v=buoVa-J_yDk"
}
],
"tree": [
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"children": [
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"body": "This training explains general cleaning-product selection for vacation rental operations. Always follow the product label, Safety Data Sheet, company-approved product list, property notes, and local regulations. Do not mix cleaning chemicals. Do not use unknown or unlabeled chemicals. Stop and ask a manager if a surface, chemical, stain, odor, or contamination issue is unclear.",
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"body": "Using the right product is one of the biggest time-savers in vacation rental cleaning.\n\nThe wrong product can:\n- Make the job take longer.\n- Leave residue or streaks.\n- Damage surfaces.\n- Create strong odors.\n- Fail to disinfect.\n- Increase scrubbing.\n- Cause guest complaints.\n- Create safety risks.\n\nThe right product should match:\n1. The surface.\n2. The soil or stain.\n3. The required result.\n4. The safety instructions.\n5. The property notes.\n\nExamples:\n- Grease needs a degreaser.\n- Limescale needs a descaler or approved acidic cleaner.\n- Natural stone needs stone-safe cleaner.\n- Glass needs glass cleaner or a glass cloth system.\n- Urine or organic odor often needs an enzyme cleaner.\n- Disinfection requires a disinfectant used according to the label.\n\nThe cleaner\u0027s goal is not to use the strongest product. The goal is to use the correct product.",
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"alt_text": "Product selection matrix by task and surface.",
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"body": "Before grabbing a bottle, identify the problem.\n\nCommon vacation rental cleaning problems:\n- Loose dirt and dust.\n- Sticky food residue.\n- Grease and oil.\n- Soap scum.\n- Hard-water scale and mineral buildup.\n- Mold or mildew staining.\n- Rust stains.\n- Organic stains such as urine, vomit, food, or blood.\n- Odors.\n- Germs on high-touch surfaces.\n- Fingerprints and smears.\n- Adhesive residue.\n- Scuff marks.\n\nEach problem may require a different product or method.\n\nExamples:\n- Soap scum often needs a bathroom cleaner plus dwell time.\n- Hard-water scale usually needs a descaler or approved acidic cleaner.\n- Grease needs an alkaline cleaner or degreaser.\n- Organic odors often need enzyme treatment.\n- Fingerprints on stainless steel need the correct cloth and stainless-safe product.\n- Germ control needs a disinfectant used correctly.",
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"body": "Do not mix cleaning chemicals.\n\nThis rule matters because some chemical combinations can create dangerous fumes, heat, splashing, or surface damage.\n\nNever mix:\n- Bleach and ammonia.\n- Bleach and vinegar.\n- Bleach and toilet bowl cleaner.\n- Bleach and drain cleaner.\n- Different drain cleaners.\n- Hydrogen peroxide and vinegar in the same container.\n- Unknown chemicals.\n- Products from unlabeled spray bottles.\n\nDo not layer products on a surface unless the product label and company process allow it.\n\nIf a product did not work:\n1. Stop.\n2. Rinse or remove the product if safe to do so.\n3. Ventilate the area if needed.\n4. Check the label.\n5. Ask a manager before applying another product.",
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"body": "A Safety Data Sheet, often called an SDS, gives more detailed safety information.\n\nAn SDS can include:\n- Product identification.\n- Hazard information.\n- First aid measures.\n- Fire-fighting information.\n- Accidental release measures.\n- Handling and storage.\n- Exposure controls and PPE.\n- Physical and chemical properties.\n- Disposal guidance.\n\nCleaners do not need to memorize every SDS, but they do need to know that SDS documents exist, where to find them, and when to ask for them.",
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},
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"extra": {
"alt_text": "Sample Safety Data Sheet.",
"body": "Sample Safety Data Sheet. Use this to show where PPE, first aid, handling, and storage information may appear.",
"content_kind": "text",
"deep_link_label": "Sample Safety Data Sheet for disinfecting wipes.",
"deep_link_url": "https://www.thecloroxcompany.com/wp-content/uploads/2020/06/Clorox-Commercial-Solutions%C2%AE-Clorox%C2%AE-Disinfecting-Wipes-Fresh-Scent.pdf",
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"acknowledgment_label": "I understand that labels and Safety Data Sheets are safety instructions, not decoration.",
"body": ""
},
"id": "495b9f3b-798e-4781-ab39-0e0f2ff7aa51",
"instructions": null,
"name": "I understand that labels and Safety Data Sheets are safety instructions, not dec",
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"correct_answers": [
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"b",
"c",
"d"
],
"explanation": "Product labels explain how to use the product correctly and safely.",
"options": [
{
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"label": "Approved surfaces."
},
{
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"label": "Dwell/contact time."
},
{
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"label": "Dilution instructions."
},
{
"id": "d",
"label": "PPE requirements."
},
{
"id": "e",
"label": "Guest Wi-Fi password."
}
],
"points": 2,
"prompt": "Which information may be found on a product label?",
"question_type": "multiple_select"
},
"id": "0c66b912-6be1-446e-9615-a63d00605169",
"instructions": null,
"name": "Label information",
"node_type": "question",
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"sort_order": 100,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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"extra": {
"correct_answer": "c",
"explanation": "Unlabeled products are unsafe because the chemical and instructions are unknown.",
"options": [
{
"id": "a",
"label": "Use it if it smells familiar."
},
{
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"label": "Use it only in the bathroom."
},
{
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"label": "Do not use it; report or replace it according to company policy."
},
{
"id": "d",
"label": "Mix it with water and hope for the best."
}
],
"points": 1,
"prompt": "What should you do with an unlabeled spray bottle?",
"question_type": "multiple_choice"
},
"id": "f7be90cb-e3c2-40ec-8c4e-e29904edba4e",
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"name": "Unlabeled spray bottle",
"node_type": "question",
"parent_node_id": "7143547a-f89c-48ac-b993-e5d445f52ca2",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Chemical safety and labels/Reading product labels and Safety Data Sheets/Unlabeled spray bottle",
"sort_order": 101,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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"body": "Cleaning, sanitizing, and disinfecting are different.\n\nCleaning:\nRemoves dirt, dust, food, grease, and some germs from a surface. Cleaning usually happens first.\n\nSanitizing:\nReduces germs to a safer level. This is often used in food-contact or regulated settings.\n\nDisinfecting:\nKills many germs on hard, nonporous surfaces when used according to the label.\n\nImportant:\nA dirty surface should usually be cleaned before it is disinfected. Disinfectant is not magic. If a surface is covered in food, grease, or dirt, the product may not work correctly.",
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},
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"name": "Know the difference",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time/Cleaning, sanitizing, and disinfecting are not the same/Know the difference",
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"extra": {
"alt_text": "Cleaning vs sanitizing vs disinfecting.",
"body": "Cleaning removes soil. Disinfecting is a separate step used when germ control is required.",
"content_kind": "text",
"deep_link_label": "Spray bottle used for cleaning products.",
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"caption": "Cleaning removes soil. Disinfecting is a separate step used when germ control is required.",
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},
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},
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"caption": "Chemical spray bottle used for cleaning.",
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},
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"caption": "OSHA Hazard Communication reference.",
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}
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"acknowledgment_label": "I understand that cleaning and disinfecting are not the same thing and that dirty surfaces should be cleaned first.",
"body": ""
},
"id": "88c76453-481f-4acc-b873-9086154fe400",
"instructions": null,
"name": "I understand that cleaning and disinfecting are not the same thing and that dirt",
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"parent_node_id": "56874125-c6fc-4353-b2ad-f22850415919",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Cleaning, sanitizing, disinfecting, and dwell time/Cleaning, sanitizing, and disinfecting are not the same/I understand that cleaning and disinfecting are not the same thing and that dirt",
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"correct_answer": "a",
"explanation": "Visible dirt and soil should usually be removed before disinfecting.",
"options": [
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"label": "Clean the surface first."
},
{
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"label": "Add more disinfectant."
},
{
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"label": "Dry dust only."
},
{
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"label": "Spray air freshener."
}
],
"points": 1,
"prompt": "What should usually happen before disinfecting a visibly dirty surface?",
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},
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"name": "Before disinfecting",
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"correct_answer": "c",
"explanation": "Cleaning and disinfecting are different tasks with different purposes.",
"options": [
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"label": "Cleaning and disinfecting are exactly the same."
},
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"label": "Disinfectant works instantly on any dirty surface."
},
{
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},
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}
],
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"prompt": "Which statement is correct?",
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"name": "Cleaning vs disinfecting",
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"body": "Dwell time is one of the biggest time-saving remedies in cleaning.\n\nDwell time means allowing a product to sit on the surface long enough to work.\n\nFor disinfectants, this is often called contact time or wet contact time. The surface must usually stay wet for the entire time listed on the product label.\n\nFor cleaners, dwell time helps loosen:\n- Grease.\n- Soap scum.\n- Hard-water marks.\n- Sticky spills.\n- Food residue.\n- Bathroom buildup.\n- Oven grime.\n- Grout soil.\n\nCommon mistake:\nSpray and immediately wipe.\n\nBetter method:\nSpray, move to another task, then return and wipe/scrub after the product has had time to work.\n\nThis saves time because the product does part of the work instead of forcing the cleaner to scrub everything by hand.",
"content_kind": "text",
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"caption": "Chemical spray bottle used for cleaning.",
"filename": "chemical-spray-bottle-reference.jpg",
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"name": "Let the product work",
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"body": "Example bathroom dwell-time workflow:\n1. Put on PPE.\n2. Remove trash and used towels.\n3. Apply toilet bowl cleaner.\n4. Spray shower/tub cleaner.\n5. Spray sink/faucet area.\n6. While products dwell, clean mirror, counters, restock towels, or start another low-risk task.\n7. Return to scrub and wipe.\n8. Rinse if required by the label.\n9. Mop floor last.\n\nExample kitchen dwell-time workflow:\n1. Remove crumbs and food debris.\n2. Apply degreaser to greasy stovetop or backsplash.\n3. Apply approved cleaner to sink.\n4. Let products sit while cleaning fridge shelves or loading dishwasher.\n5. Return and wipe surfaces.\n6. Polish stainless if required.",
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"body": "Optional reference video about dwell time. Use only if YouTube embeds are enabled.",
"content_kind": "youtube",
"deep_link_label": "Sample Safety Data Sheet for disinfecting wipes.",
"deep_link_url": "https://www.thecloroxcompany.com/wp-content/uploads/2020/06/Clorox-Commercial-Solutions%C2%AE-Clorox%C2%AE-Disinfecting-Wipes-Fresh-Scent.pdf",
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},
{
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"caption": "CDC facility cleaning and disinfecting guidance.",
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"url": "https://www.cdc.gov/hygiene/about/when-and-how-to-clean-and-disinfect-a-facility.html"
},
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},
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"caption": "Sample Safety Data Sheet for disinfecting wipes.",
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"kind": "pdf",
"url": "https://www.thecloroxcompany.com/wp-content/uploads/2020/06/Clorox-Commercial-Solutions%C2%AE-Clorox%C2%AE-Disinfecting-Wipes-Fresh-Scent.pdf"
}
],
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"url": "https://www.youtube.com/watch?v=buoVa-J_yDk"
},
{
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"kind": "youtube",
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"url": "https://www.youtube.com/watch?v=buoVa-J_yDk"
},
{
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"kind": "youtube",
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"url": "https://www.youtube.com/watch?v=5iIwDa8SIKE"
}
]
},
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"reference_media": [
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},
{
"caption": "Video reference about dwell time for cleaning and disinfecting products.",
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},
{
"caption": "Video reference explaining wet dwell time for disinfectants.",
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}
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"acknowledgment_label": "I understand that dwell time can reduce scrubbing and improve product performance, but the surface must be suitable for the product.",
"body": ""
},
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"extra": {
"acceptable_answers": [
"contact time",
"dwell time",
"time product stays wet",
"time cleaner sits",
"time disinfectant stays wet"
],
"explanation": "Dwell/contact time is the time a product must remain on a surface to work properly.",
"points": 1,
"prompt": "What does dwell time or contact time mean?",
"question_type": "fill_in_blank"
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"correct_answer": "b",
"explanation": "Letting the correct product dwell often reduces scrubbing and repeat work.",
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"label": "Spray and immediately scrub hard."
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"label": "Mix two products."
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"points": 1,
"prompt": "Which method usually saves more time on soap scum or grease?",
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"correct_answer": "a",
"explanation": "Disinfectants generally require the surface to remain wet for the label\u0027s contact time.",
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"label": "The surface should stay wet for the required contact time."
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"prompt": "For disinfectants, what must usually happen during contact time?",
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"body": "Kitchens usually need products that handle food residue, grease, fingerprints, odors, and food-contact surfaces.\n\nCommon kitchen product choices:\n- All-purpose cleaner for counters and general surfaces.\n- Degreaser for stovetops, backsplashes, greasy cabinets, and range hoods.\n- Dish soap for sinks and safe general washing.\n- Glass cleaner or glass cloth for glass and chrome.\n- Stainless-steel cleaner or polish for stainless appliance exteriors.\n- Fridge-safe cleaner for refrigerator shelves and drawers.\n- Descaler for coffee machines or kettles when assigned.\n- Disinfectant for high-touch hard surfaces when required.\n- Odor neutralizer if approved.\n\nTime-saving remedies:\n- Let degreaser dwell on greasy stovetops before wiping.\n- Remove loose crumbs first before spraying.\n- Clean toaster crumb trays before wiping counters.\n- Use a detail brush around faucet bases and appliance seams.\n- Clean the microwave with steam/approved cleaner before scrubbing.\n- Use stainless cleaner sparingly; too much product causes streaks.",
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"body": "Kitchen products should target grease, food residue, stainless steel, glass, and high-touch surfaces.",
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"extra": {
"correct_answer": "a",
"explanation": "Grease needs a degreasing product and often benefits from dwell time.",
"options": [
{
"id": "a",
"label": "Degreaser."
},
{
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"label": "Wood polish."
},
{
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"label": "Drain cleaner."
},
{
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"label": "Toilet bowl cleaner."
}
],
"points": 1,
"prompt": "Which product is best suited for greasy stovetop buildup?",
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"correct_answers": [
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],
"explanation": "Removing debris first, using dwell time, detail brushes, and crumb-tray checks prevent rework.",
"options": [
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"label": "Remove crumbs before spraying."
},
{
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"label": "Let degreaser dwell safely before wiping."
},
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"label": "Use a detail brush around faucet bases."
},
{
"id": "d",
"label": "Use excessive stainless polish."
},
{
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"label": "Clean toaster crumb trays."
}
],
"points": 2,
"prompt": "Which kitchen methods can save time?",
"question_type": "multiple_select"
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"body": "Bathrooms usually need products that handle soap scum, body oils, hard-water scale, toilet soil, odors, mildew staining, and germs.\n\nCommon bathroom product choices:\n- Bathroom cleaner for sinks, counters, tubs, and showers.\n- Toilet bowl cleaner for toilet bowls only.\n- Descaler or lime remover for hard-water scale, if surface-safe.\n- Glass cleaner or shower glass product for mirrors and shower doors.\n- Grout-safe brush and cleaner for tile lines.\n- Disinfectant for high-touch hard surfaces when required.\n- Mold/mildew stain product only where approved.\n- Neutral floor cleaner for bathroom floors.\n- Odor neutralizer where approved.\n\nTime-saving remedies:\n- Apply toilet bowl cleaner first and let it work.\n- Spray shower walls and tub early, then clean other items while it dwells.\n- Use a descaler only where safe for hard-water spots.\n- Use a squeegee or glass cloth for shower doors.\n- Use a detail brush around faucets, drains, hinges, and shower tracks.\n- Treat buildup before it becomes a deep-clean problem.\n\nWarning:\nDo not use acidic descalers on natural stone unless approved. Do not mix bathroom products with bleach.",
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Room-specific product choices/Bathroom products/Bathroom product map",
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"sort_order": 0,
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"alt_text": "Bathroom product map.",
"body": "Bathrooms need products for soap scum, scale, toilets, glass, high-touch areas, and floors.",
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"acknowledgment_label": "I understand that bathroom products must be matched to the surface and never mixed.",
"body": ""
},
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"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Room-specific product choices/Bathroom products/I understand that bathroom products must be matched to the surface and never mix",
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],
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"label": "Approved descaler."
},
{
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},
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"label": "Dwell time."
},
{
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"label": "Furniture polish."
},
{
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}
],
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"prompt": "Which products or methods help with bathroom hard-water scale?",
"question_type": "multiple_select"
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"sort_order": 100,
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"correct_answer": "a",
"explanation": "Toilet bowl cleaner is usually designed for toilet bowls and may damage other surfaces.",
"options": [
{
"id": "a",
"label": "Inside the toilet bowl."
},
{
"id": "b",
"label": "Kitchen counters."
},
{
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"label": "Natural stone floors."
},
{
"id": "d",
"label": "Stainless refrigerator doors."
}
],
"points": 1,
"prompt": "Where should toilet bowl cleaner normally be used?",
"question_type": "multiple_choice"
},
"id": "7fe29094-48de-412a-a745-3e4681283c36",
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"name": "Toilet bowl cleaner use",
"node_type": "question",
"parent_node_id": "aa20f04e-d26c-4649-866e-65273986facf",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Room-specific product choices/Bathroom products/Toilet bowl cleaner use",
"sort_order": 101,
"source_node_id": null,
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"body": "Bedrooms and living areas usually need less chemical force and more detail work.\n\nCommon product choices:\n- All-purpose cleaner for hard surfaces, where approved.\n- Glass cleaner or glass cloth for mirrors and glass tops.\n- Electronics-safe cloth for TV screens and remotes.\n- Fabric-safe spot treatment where approved.\n- Odor neutralizer where approved.\n- Wood-safe product for wood furniture where needed.\n- Lint roller for fabric and pet hair.\n\nTime-saving remedies:\n- Dust high to low.\n- Vacuum under cushions and beds before final floor pass.\n- Use a flashlight under beds and sofas.\n- Use a lint roller for hair on fabric.\n- Use minimal product on furniture to avoid residue.\n- Clean remote controls and high-touch items in a batch.",
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"extra": {
"alt_text": "Living area product map.",
"body": "Living areas need detail tools, low-residue products, and careful treatment of electronics and fabrics.",
"content_kind": "text",
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"acknowledgment_label": "I understand that bedrooms and living areas often require careful, low-residue products rather than strong chemicals.",
"body": ""
},
"id": "e50927db-be6e-4ba0-8edf-2a7cf3c07481",
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"name": "I understand that bedrooms and living areas often require careful, low-residue p",
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"correct_answer": "a",
"explanation": "Electronics and screens require approved screen-safe methods.",
"options": [
{
"id": "a",
"label": "Electronics-safe cloth or approved screen-safe method."
},
{
"id": "b",
"label": "Toilet bowl cleaner."
},
{
"id": "c",
"label": "Abrasive powder."
},
{
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"label": "Oven cleaner."
}
],
"points": 1,
"prompt": "Which product or tool is appropriate for a TV screen?",
"question_type": "multiple_choice"
},
"id": "fb2581a6-98fe-4f07-9d9e-544c5e22b1c6",
"instructions": null,
"name": "TV screen cleaning",
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"sort_order": 100,
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],
"explanation": "Good sequence and detail tools prevent missed tasks and rework.",
"options": [
{
"id": "a",
"label": "Dust high to low."
},
{
"id": "b",
"label": "Use a flashlight under beds."
},
{
"id": "c",
"label": "Batch clean remotes/high-touch items."
},
{
"id": "d",
"label": "Use a lint roller for fabric hair."
},
{
"id": "e",
"label": "Soak wood furniture with water."
}
],
"points": 2,
"prompt": "Which methods save time in bedrooms and living areas?",
"question_type": "multiple_select"
},
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"body": "Outdoor and pool-area cleaning products must be used carefully because surfaces may be slippery, porous, painted, sun-damaged, or close to water.\n\nCommon outdoor product choices:\n- Mild all-purpose cleaner for outdoor furniture.\n- Outdoor mildew cleaner where approved.\n- Glass cleaner for patio doors.\n- Grill cleaner or grill brush if grill cleaning is included.\n- Degreaser for grill exterior or outdoor kitchen areas, where approved.\n- Neutral cleaner for patio floors, where appropriate.\n- Water and soft brush for basic dust/pollen cleanup.\n- Wet-floor sign for slippery areas.\n\nTime-saving remedies:\n- Remove leaves and debris before wet cleaning.\n- Let outdoor furniture cleaner dwell briefly if label allows.\n- Use a soft brush for textured patio furniture.\n- Clean sliding door tracks with a detail brush/vacuum before wiping.\n- Clean grill grates only if included in the service scope.\n- Report pool water or pool chemical issues; do not adjust chemicals unless trained.",
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"alt_text": "Outdoor product map.",
"body": "Outdoor products must be safe for the surface and should not create slippery or unsafe conditions.",
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"acknowledgment_label": "I understand that pool chemical adjustment is not part of general cleaning unless I am trained and authorized.",
"body": ""
},
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"correct_answer": "b",
"explanation": "Pool condition issues should be reported. Cleaners should not adjust chemicals unless trained and authorized.",
"options": [
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"label": "Add chemicals immediately."
},
{
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"label": "Report it to the manager or pool technician."
},
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"label": "Tell guests to use it anyway."
},
{
"id": "d",
"label": "Ignore it because outdoor areas are not part of cleaning."
}
],
"points": 1,
"prompt": "What should a cleaner do if the pool is green, cloudy, low, overflowing, or unsafe-looking?",
"question_type": "multiple_choice"
},
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"name": "Pool condition reporting",
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"sort_order": 100,
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"correct_answers": [
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"explanation": "Removing debris first, using the right brush, and managing slip risk saves time and improves safety.",
"options": [
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"label": "Remove loose debris before wet cleaning."
},
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"label": "Use a detail brush for sliding door tracks."
},
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"label": "Use a soft brush on textured furniture."
},
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"label": "Use unapproved harsh chemicals near the pool."
},
{
"id": "e",
"label": "Use a wet-floor sign when areas are slippery."
}
],
"points": 2,
"prompt": "Which outdoor methods can save time?",
"question_type": "multiple_select"
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"body": "The same product can be safe on one surface and damaging on another.\n\nSurface guidance:\n\nNatural stone:\nUse stone-safe cleaner. Avoid acidic cleaners unless specifically approved. Vinegar and many lime removers can damage stone.\n\nCeramic/porcelain tile:\nUse tile-safe cleaner. Grout may need a brush and dwell time. Avoid overusing harsh products.\n\nGrout:\nUse grout-safe cleaner and a grout brush. Do not assume bleach is the answer every time.\n\nGlass and mirrors:\nUse glass cleaner or a glass cloth system. Avoid oily residue.\n\nShower glass:\nUse shower glass cleaner, descaler where safe, squeegee, or glass cloth. Hard-water buildup benefits from dwell time.\n\nStainless steel:\nUse stainless-safe cleaner sparingly and wipe with the grain. Too much product causes streaks.\n\nWood:\nUse wood-safe products and minimal moisture. Do not soak.\n\nLuxury vinyl plank:\nUse damp mop and approved floor cleaner. Avoid soaking and harsh products.\n\nHardwood:\nUse minimal water and approved wood-floor cleaner.\n\nCarpet and upholstery:\nUse approved spot treatment only. Test carefully and report larger stains.\n\nPainted walls:\nUse mild cleaner or approved method. Aggressive scrubbing can remove paint.",
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"body": "Surface compatibility prevents expensive owner damage.",
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"acknowledgment_label": "I understand that product choice must change based on the surface.",
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"name": "I understand that product choice must change based on the surface.",
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"correct_answer": "a",
"explanation": "Acidic products can etch or damage natural stone.",
"options": [
{
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"label": "Acidic cleaner."
},
{
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"label": "Stone-safe cleaner."
},
{
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"label": "Neutral pH cleaner."
},
{
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"label": "Clean water used carefully."
}
],
"points": 1,
"prompt": "Which cleaner type can damage natural stone?",
"question_type": "multiple_choice"
},
"id": "274d7132-d61f-4d48-8f50-b0c18cb27a7a",
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"name": "Natural stone damage",
"node_type": "question",
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"correct_answer": "a",
"explanation": "Stainless needs a stainless-safe product and correct wiping technique.",
"options": [
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"label": "Use a stainless-safe product sparingly and wipe with the grain."
},
{
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"label": "Use abrasive powder."
},
{
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"label": "Use toilet bowl cleaner."
},
{
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"label": "Soak it with water and leave it wet."
}
],
"points": 1,
"prompt": "Which stainless-steel method is usually best?",
"question_type": "multiple_choice"
},
"id": "2a812cf8-21cc-4d33-94bf-d35e2eed18e4",
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"name": "Stainless steel method",
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"sort_order": 101,
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"correct_answers": [
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"explanation": "Different surfaces need different product families.",
"options": [
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"label": "natural stone \u2192 stone-safe cleaner"
},
{
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"label": "glass \u2192 glass cleaner or glass cloth"
},
{
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"label": "stainless steel \u2192 stainless-safe product, wipe with grain"
},
{
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"label": "wood \u2192 minimal moisture, wood-safe product"
},
{
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"label": "carpet \u2192 approved spot treatment"
}
],
"points": 3,
"prompt": "Select all correct problem-to-product matches.",
"question_type": "multiple_select"
},
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"body": "Some product mistakes can cost far more than the cleaning fee.\n\nHigh-risk mistakes:\n- Acidic cleaner on marble, travertine, limestone, or other natural stone.\n- Abrasive scrubber on stainless steel, glass cooktop, chrome, or acrylic surfaces.\n- Too much water on wood, laminate, or luxury vinyl plank.\n- Oven cleaner on non-oven surfaces.\n- Drain cleaner used without approval.\n- Bleach on colored fabric, towels, carpets, or metal finishes.\n- Furniture polish on floors, creating slip risk.\n- Strong fragrance sprayed heavily before guest arrival.\n- Magic eraser used aggressively on painted walls or glossy finishes.\n- Unapproved product on owner furniture or d\u00e9cor.\n\nTime-saving rule:\nIf unsure, stop and check property notes. Guessing is not a cleaning strategy.",
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"alt_text": "Product damage warning guide.",
"body": "The wrong product can permanently damage surfaces.",
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"acknowledgment_label": "I understand that guessing with strong products can cause expensive damage.",
"body": ""
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"label": "Using acid cleaner on marble."
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{
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"label": "Using abrasive pads on glass cooktops."
},
{
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"label": "Soaking wood floors."
},
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"label": "Using furniture polish on floors."
},
{
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"label": "Checking property notes before cleaning."
}
],
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"prompt": "Which actions can cause property damage?",
"question_type": "multiple_select"
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"name": "Property damage actions",
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"correct_answer": "true",
"explanation": "Stopping to confirm is safer than causing damage.",
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"prompt": "True or false: If a cleaner is unsure whether a product is safe for a surface, they should stop and check property notes or ask a manager.",
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"acknowledgment_label": "I understand that stains must be treated according to surface type and company-approved process.",
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"correct_answer": "a",
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"prompt": "Which methods are generally appropriate for liquid spills on fabric or carpet?",
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"body": "Odor control is not about spraying a stronger scent.\n\nStrong fragrances can cause guest complaints and may make guests think something is being hidden.\n\nBetter odor process:\n1. Identify the source.\n2. Remove trash, food, dirty linens, and wet items.\n3. Check fridge, dishwasher, garbage disposal, drains, trash bins, and laundry.\n4. Ventilate if appropriate.\n5. Clean the source.\n6. Use approved odor neutralizer or enzyme cleaner when appropriate.\n7. Report persistent odors.\n\nCommon odor sources:\n- Trash bins.\n- Food left in fridge.\n- Dishwasher filters or standing water.\n- Garbage disposal.\n- Bathroom drains.\n- Wet towels or laundry.\n- Pet urine.\n- Smoke or vape residue.\n- Musty HVAC or humidity issues.\n\nTime-saving remedy:\nFind the source first. Air freshener without source removal is just perfume on a problem.",
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"body": "Buildup usually gets worse when it is only lightly wiped on every turnover.\n\nCommon buildup and remedies:\n- Soap scum: bathroom cleaner, dwell time, non-scratch pad.\n- Hard-water scale: approved descaler, dwell time, rinse if required.\n- Grease: degreaser, dwell time, warm water wipe where appropriate.\n- Grout soil: grout brush, approved cleaner, repeat maintenance.\n- Shower glass spots: glass cleaner or descaler where surface-safe, squeegee/glass cloth.\n- Faucet base buildup: detail brush plus appropriate cleaner.\n- Stove knobs and edges: remove if approved, detail brush, degreaser.\n- Microwave residue: steam/approved cleaner, dwell time, wipe.\n- Oven grime: approved oven cleaner only if included and safe.\n\nHuge time-saving remedies:\n- Pre-treat shower and toilet first.\n- Degrease stovetop early.\n- Use a detail brush instead of scrubbing with a cloth corner.\n- Use the right pad: non-scratch where needed.\n- Schedule buildup items as periodic deep-clean tasks before they become emergency jobs.\n- Report recurring buildup so property managers can adjust checklist frequency.",
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"label": "Use furniture polish."
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"body": "Small tools can save huge amounts of time.\n\nUseful time-saving tools:\n- Detail brush for faucet bases, tracks, corners, drains, and hinges.\n- Grout brush for tile lines.\n- Plastic scraper for stuck food or residue on safe surfaces.\n- Squeegee for shower glass.\n- Microfiber glass cloth for streaks.\n- Lint roller for hair on furniture.\n- Flashlight for under beds and sofas.\n- Vacuum crevice tool for tracks and corners.\n- Magic eraser style pad for scuffs, used carefully.\n- Toothbrush-style brush for appliance seams.\n- Spray bottle with measured dilution markings.\n- Carry caddy to prevent return trips to the car.\n\nTime-saving rule:\nIf you are fighting a small area with a large cloth, you probably need a detail tool.",
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"body": "Use this quick guide.\n\nGreasy stovetop:\nRemove crumbs, apply approved degreaser, dwell, wipe with non-scratch pad if needed.\n\nMicrowave splatter:\nUse steam or approved cleaner, let residue soften, wipe.\n\nShower soap scum:\nApply bathroom cleaner, dwell, scrub with non-scratch pad, rinse if required.\n\nHard-water faucet base:\nUse approved descaler if surface-safe, dwell, detail brush, rinse/wipe.\n\nShower glass:\nUse glass cleaner or surface-safe descaler, squeegee/glass cloth.\n\nToilet bowl ring:\nApply toilet bowl cleaner, dwell, scrub with toilet brush.\n\nFridge odor:\nRemove food, wipe spills, check drawers, use approved odor control if needed.\n\nPet hair:\nVacuum with pet attachment, use lint roller/furniture brush, check under cushions.\n\nSticky floor spots:\nScrape loose residue safely, use floor-safe cleaner, avoid over-wetting.\n\nScuff marks:\nUse approved scuff method or magic eraser carefully; test first where appropriate.\n\nMusty smell:\nCheck wet towels, HVAC, drains, trash, humidity, and report if persistent.",
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"body": "PRODUCT TYPES:\n- All-purpose cleaner: general hard surfaces where approved.\n- Degreaser: grease, oil, stovetops, backsplashes, range hoods.\n- Bathroom cleaner: soap scum, sinks, tubs, shower surfaces where approved.\n- Toilet bowl cleaner: toilet bowls only unless label says otherwise.\n- Descaler/lime remover: hard-water scale where surface-safe.\n- Glass cleaner/glass cloth: mirrors, shower glass, glass tables.\n- Stainless cleaner: stainless appliances, used sparingly.\n- Neutral floor cleaner: tile, LVP, and general floors where approved.\n- Stone-safe cleaner: marble, travertine, limestone, granite where required.\n- Wood-safe cleaner: wood furniture/floors where approved.\n- Disinfectant: hard, nonporous high-touch surfaces when germ control is required.\n- Enzyme cleaner: organic odors such as urine, vomit, food, or pet accidents.\n- Odor neutralizer: approved odor control after source removal.\n- Carpet spotter: approved fabric/carpet spot treatment only.\n\nNEVER MIX:\n- Bleach and ammonia.\n- Bleach and vinegar.\n- Bleach and toilet bowl cleaner.\n- Bleach and drain cleaner.\n- Different drain cleaners.\n- Unknown chemicals.\n- Products from unlabeled containers.\n\nSURFACE CAUTIONS:\n- Natural stone: avoid acidic cleaners unless approved.\n- Stainless steel: avoid abrasive pads and overuse of product.\n- Wood: avoid soaking and harsh chemicals.\n- LVP/laminate: avoid excess water.\n- Glass cooktops: avoid abrasive powders.\n- Painted walls: avoid aggressive scrubbing.\n- Fabric/carpet: test and use approved spotter.\n\nTIME-SAVING REMEDIES:\n- Spray, dwell, do another task, then return.\n- Remove loose debris before spraying.\n- Let degreaser work before scrubbing grease.\n- Pre-treat shower/tub/toilet early.\n- Use detail brushes for faucet bases, drains, tracks, and seams.\n- Use squeegee/glass cloth for shower doors.\n- Use enzyme cleaner for organic odors where approved.\n- Find odor source before using deodorizer.\n- Dust high to low.\n- Clean floors last.\n- Report recurring buildup so it becomes a scheduled deep-clean task.\n\nESCALATE WHEN:\n- Product is unlabeled.\n- Surface is unknown or delicate.\n- There is blood, vomit, feces, needles, or other biohazard.\n- Odor persists after source removal.\n- Stain may need specialty treatment.\n- Product may damage the surface.\n- Issue may affect guest readiness.",
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"acknowledgment_label": "I understand that time-saving remedies must still follow product labels, property notes, and surface safety.",
"body": ""
},
"id": "e2a97128-42b7-484f-beb7-7bcf251e09d0",
"instructions": null,
"name": "I understand that time-saving remedies must still follow product labels, propert",
"node_type": "acknowledgment_step",
"parent_node_id": "30167222-045c-4945-a254-02b675dbf759",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Huge time-saving remedies and working smarter/Time-saving remedies cheat sheet/I understand that time-saving remedies must still follow product labels, propert",
"sort_order": 6,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
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"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "The right remedy saves time by matching the product and tool to the problem.",
"options": [
{
"id": "a",
"label": "greasy stovetop \u2192 degreaser plus dwell time"
},
{
"id": "b",
"label": "pet hair \u2192 vacuum attachment and lint roller"
},
{
"id": "c",
"label": "hard water faucet base \u2192 approved descaler plus detail brush"
},
{
"id": "d",
"label": "shower glass \u2192 glass cleaner/descaler plus squeegee"
},
{
"id": "e",
"label": "microwave splatter \u2192 steam or approved cleaner to soften residue"
}
],
"points": 3,
"prompt": "Select all correct problem-to-product matches.",
"question_type": "multiple_select"
},
"id": "256d085d-7a7d-4b86-922e-baa0b06ffc9d",
"instructions": null,
"name": "Remedy matching",
"node_type": "question",
"parent_node_id": "30167222-045c-4945-a254-02b675dbf759",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Huge time-saving remedies and working smarter/Time-saving remedies cheat sheet/Remedy matching",
"sort_order": 100,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"max_length": 800,
"points": 3,
"prompt": "Long-form: Give two examples of how dwell time or a detail tool could save time during a same-day turnover.",
"question_type": "long_form",
"requires_review": true,
"rubric": "A good answer should mention applying the correct product, allowing it to work while doing another task, using detail brushes/squeegee/crevice tools, reducing scrubbing, and avoiding rework."
},
"id": "6cd13225-5cda-4744-8f33-5085c3667633",
"instructions": null,
"name": "Dwell time and detail tool examples",
"node_type": "question",
"parent_node_id": "30167222-045c-4945-a254-02b675dbf759",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Huge time-saving remedies and working smarter/Time-saving remedies cheat sheet/Dwell time and detail tool examples",
"sort_order": 101,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
}
],
"extra": {
"estimated_minutes": 6,
"prerequisite_lesson_ids": [
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},
"id": "30167222-045c-4945-a254-02b675dbf759",
"instructions": null,
"name": "Time-saving remedies cheat sheet",
"node_type": "lesson",
"parent_node_id": "cf70b804-e996-4f8f-874f-bb5dfab0d780",
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"sort_order": 3,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
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"id": "cf70b804-e996-4f8f-874f-bb5dfab0d780",
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"node_type": "module",
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{
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"extra": {
"body": "A professional operation should maintain an approved product list.\n\nThe approved product list should define:\n- Product name.\n- Product purpose.\n- Approved surfaces.\n- Surfaces to avoid.\n- Dilution if applicable.\n- Dwell/contact time if applicable.\n- PPE required.\n- Storage instructions.\n- SDS location.\n- Property-specific exceptions.\n\nCleaners should not introduce random products without approval. A product that works in one home may damage another.",
"content_kind": "text"
},
"id": "1876172f-245a-4971-92e7-079417cc4a23",
"instructions": null,
"name": "Use approved products",
"node_type": "content_step",
"parent_node_id": "51aa5b8b-d79b-4158-94fb-a055ab3edd07",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Approved product list/Use approved products",
"reference_media": [],
"sort_order": 0,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"body": "Open the approved product list to confirm which chemicals and products are permitted.",
"content_kind": "text",
"deep_link_label": "Open Approved Product List",
"deep_link_url": "/training/resources/approved-products"
},
"id": "21f23280-2eb2-426e-bee7-b053d473ff5d",
"instructions": null,
"name": "Open approved products",
"node_type": "content_step",
"parent_node_id": "51aa5b8b-d79b-4158-94fb-a055ab3edd07",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Approved product list/Open approved products",
"reference_media": [],
"sort_order": 2,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
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"extra": {
"acknowledgment_label": "I understand that approved products should be used unless a manager authorizes an exception.",
"body": ""
},
"id": "99f8ccc2-e73d-4556-bea1-96f89e400b45",
"instructions": null,
"name": "I understand that approved products should be used unless a manager authorizes a",
"node_type": "acknowledgment_step",
"parent_node_id": "51aa5b8b-d79b-4158-94fb-a055ab3edd07",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Approved product list/I understand that approved products should be used unless a manager authorizes a",
"sort_order": 4,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
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"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "An approved product list should help cleaners choose safely and consistently.",
"options": [
{
"id": "a",
"label": "Product purpose."
},
{
"id": "b",
"label": "Approved surfaces."
},
{
"id": "c",
"label": "Surfaces to avoid."
},
{
"id": "d",
"label": "PPE requirements."
},
{
"id": "e",
"label": "SDS location."
},
{
"id": "f",
"label": "Cleaner\u0027s favorite sports team."
}
],
"points": 2,
"prompt": "What should an approved product list include?",
"question_type": "multiple_select"
},
"id": "78ffd164-5b09-4f0a-bb8f-96358de6d83e",
"instructions": null,
"name": "Approved product list contents",
"node_type": "question",
"parent_node_id": "51aa5b8b-d79b-4158-94fb-a055ab3edd07",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Approved product list/Approved product list contents",
"sort_order": 100,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
}
],
"extra": {
"estimated_minutes": 4,
"prerequisite_lesson_ids": [
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]
},
"id": "51aa5b8b-d79b-4158-94fb-a055ab3edd07",
"instructions": null,
"name": "Approved product list",
"node_type": "lesson",
"parent_node_id": "fd6f7889-06d9-48d7-bb4f-3dade9c24b1b",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Approved product list",
"sort_order": 0,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [
{
"children": [],
"extra": {
"body": "Some homes have special surfaces, owner preferences, or unusual instructions.\n\nExamples:\n- Marble/travertine bathrooms.\n- Wood floors.\n- Glass cooktops.\n- Stainless appliances.\n- Designer furniture.\n- Fragrance-free property.\n- Pet-friendly home.\n- Owner-supplied products.\n- Septic-safe product requirement.\n- No bleach policy.\n- Specialty shower glass.\n- Outdoor kitchen or grill.\n- High-end countertops.\n- Delicate wallpaper or painted surfaces.\n\nIf property notes say a certain product is required or prohibited, follow the notes.",
"content_kind": "text"
},
"id": "28f5ea5d-5170-4261-b7ac-d0acfbd2e13e",
"instructions": null,
"name": "Property notes override assumptions",
"node_type": "content_step",
"parent_node_id": "80fdae65-105f-4f76-84c3-24d27a91266f",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Property notes and special surfaces/Property notes override assumptions",
"reference_media": [],
"sort_order": 0,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"body": "Use property notes to confirm approved products, delicate surfaces, owner preferences, and special instructions.",
"content_kind": "text",
"deep_link_label": "Open Property Notes",
"deep_link_url": "/properties/{property_id}/notes"
},
"id": "d46fdcf1-4b11-4f35-944e-c145083adb05",
"instructions": null,
"name": "Open property notes",
"node_type": "content_step",
"parent_node_id": "80fdae65-105f-4f76-84c3-24d27a91266f",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Property notes and special surfaces/Open property notes",
"reference_media": [],
"sort_order": 2,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"acknowledgment_label": "I understand that property notes may change product choices for a specific home.",
"body": ""
},
"id": "bc1940e3-d4d7-49fe-bf42-f2b9c3d70054",
"instructions": null,
"name": "I understand that property notes may change product choices for a specific home.",
"node_type": "acknowledgment_step",
"parent_node_id": "80fdae65-105f-4f76-84c3-24d27a91266f",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Property notes and special surfaces/I understand that property notes may change product choices for a specific home.",
"sort_order": 4,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"correct_answer": "b",
"explanation": "Natural stone can be damaged by acidic products. Check property notes and approved products.",
"options": [
{
"id": "a",
"label": "Use the strongest descaler immediately."
},
{
"id": "b",
"label": "Check property notes and use only approved stone-safe products."
},
{
"id": "c",
"label": "Use vinegar because it is natural."
},
{
"id": "d",
"label": "Scrub with abrasive powder."
}
],
"points": 1,
"prompt": "A property has marble shower walls. What should the cleaner do before using a descaler?",
"question_type": "multiple_choice"
},
"id": "d1933160-ff22-46a2-89cc-451d9ea79a2a",
"instructions": null,
"name": "Marble shower descaler",
"node_type": "question",
"parent_node_id": "80fdae65-105f-4f76-84c3-24d27a91266f",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Property notes and special surfaces/Marble shower descaler",
"sort_order": 100,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "Special surfaces and owner/property requirements affect product choice.",
"options": [
{
"id": "a",
"label": "Natural stone."
},
{
"id": "b",
"label": "Wood floors."
},
{
"id": "c",
"label": "Fragrance-free requirement."
},
{
"id": "d",
"label": "Septic-safe requirement."
},
{
"id": "e",
"label": "Designer furniture."
},
{
"id": "f",
"label": "Normal white trash bag."
}
],
"points": 2,
"prompt": "Which property conditions may require special product choices?",
"question_type": "multiple_select"
},
"id": "c9754e8d-1ee1-4f36-ba06-a08dd2968a8a",
"instructions": null,
"name": "Special property conditions",
"node_type": "question",
"parent_node_id": "80fdae65-105f-4f76-84c3-24d27a91266f",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Property notes and special surfaces/Special property conditions",
"sort_order": 101,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
}
],
"extra": {
"estimated_minutes": 5,
"prerequisite_lesson_ids": [
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]
},
"id": "80fdae65-105f-4f76-84c3-24d27a91266f",
"instructions": null,
"name": "Property notes and special surfaces",
"node_type": "lesson",
"parent_node_id": "fd6f7889-06d9-48d7-bb4f-3dade9c24b1b",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/Property notes and special surfaces",
"sort_order": 1,
"source_node_id": null,
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},
{
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"extra": {
"body": "Cleaners should escalate instead of experimenting when:\n- The product is unlabeled.\n- The surface is unknown or delicate.\n- A stain may require specialty treatment.\n- There is blood, vomit, feces, needles, or other biohazard risk.\n- There is chemical spill or unknown liquid.\n- There is mold growth beyond normal surface cleaning.\n- There is pest waste or infestation evidence.\n- There is strong smoke, urine, musty, or chemical odor.\n- A product may damage the surface.\n- The issue will affect guest readiness.\n- The cleaner is out of the approved product.\n\nEscalation steps:\n1. Stop the risky action.\n2. Take photos if required.\n3. Message the manager through Indigo.\n4. Note the room and surface.\n5. Explain what product or tool is needed.\n6. Wait for instruction if damage or safety risk exists.",
"content_kind": "text"
},
"id": "fa09732c-7a93-4160-9129-d981ff80702e",
"instructions": null,
"name": "Stop, report, and document",
"node_type": "content_step",
"parent_node_id": "e0cfbe6f-bd9c-4131-a19c-452a2629aa77",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/When to escalate instead of experimenting/Stop, report, and document",
"reference_media": [],
"sort_order": 0,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
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"extra": {
"body": "Use this link to create a cleaning-related maintenance or guest-ready issue when a product, stain, odor, damage, or safety concern needs follow-up.",
"content_kind": "text",
"deep_link_label": "Report Cleaning Issue",
"deep_link_url": "/maintenance/new"
},
"id": "e92ede13-91cd-413c-acf2-36614ea7409b",
"instructions": null,
"name": "Create issue/report",
"node_type": "content_step",
"parent_node_id": "e0cfbe6f-bd9c-4131-a19c-452a2629aa77",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/When to escalate instead of experimenting/Create issue/report",
"reference_media": [],
"sort_order": 2,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
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"extra": {
"acknowledgment_label": "I understand that guessing with chemicals can cause damage and that I should escalate unclear or unsafe situations.",
"body": ""
},
"id": "a6848c42-e4a0-4d2f-8216-d30b52251812",
"instructions": null,
"name": "I understand that guessing with chemicals can cause damage and that I should esc",
"node_type": "acknowledgment_step",
"parent_node_id": "e0cfbe6f-bd9c-4131-a19c-452a2629aa77",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/When to escalate instead of experimenting/I understand that guessing with chemicals can cause damage and that I should esc",
"sort_order": 4,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "Escalate when safety, damage, or guest-readiness risk exists.",
"options": [
{
"id": "a",
"label": "Unknown chemical."
},
{
"id": "b",
"label": "Delicate or unknown surface."
},
{
"id": "c",
"label": "Biohazard."
},
{
"id": "d",
"label": "Persistent odor."
},
{
"id": "e",
"label": "Product may damage surface."
},
{
"id": "f",
"label": "Everything is normal and approved."
}
],
"points": 2,
"prompt": "When should a cleaner escalate instead of experimenting?",
"question_type": "multiple_select"
},
"id": "ebc80e6f-eaa5-43f2-a8f1-0f661d0ce779",
"instructions": null,
"name": "When to escalate",
"node_type": "question",
"parent_node_id": "e0cfbe6f-bd9c-4131-a19c-452a2629aa77",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/When to escalate instead of experimenting/When to escalate",
"sort_order": 100,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
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"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "A useful report gives location, evidence, surface, problem, and needed follow-up.",
"options": [
{
"id": "a",
"label": "Photo if required."
},
{
"id": "b",
"label": "Room/location."
},
{
"id": "c",
"label": "Surface type if known."
},
{
"id": "d",
"label": "What was found."
},
{
"id": "e",
"label": "What product/tool may be needed."
},
{
"id": "f",
"label": "Random guess with no context."
}
],
"points": 2,
"prompt": "What information should be included when reporting a product or stain issue?",
"question_type": "multiple_select"
},
"id": "1ba8f9be-5926-4248-89e0-61d8dc7724fe",
"instructions": null,
"name": "Reporting product or stain issue",
"node_type": "question",
"parent_node_id": "e0cfbe6f-bd9c-4131-a19c-452a2629aa77",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/When to escalate instead of experimenting/Reporting product or stain issue",
"sort_order": 101,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
}
],
"extra": {
"estimated_minutes": 4,
"prerequisite_lesson_ids": [
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]
},
"id": "e0cfbe6f-bd9c-4131-a19c-452a2629aa77",
"instructions": null,
"name": "When to escalate instead of experimenting",
"node_type": "lesson",
"parent_node_id": "fd6f7889-06d9-48d7-bb4f-3dade9c24b1b",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation/When to escalate instead of experimenting",
"sort_order": 2,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
}
],
"extra": null,
"id": "fd6f7889-06d9-48d7-bb4f-3dade9c24b1b",
"instructions": null,
"name": "Approved products, property notes, and escalation",
"node_type": "module",
"parent_node_id": "c2c53508-8106-4bec-961c-9e51c40a65f0",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Approved products, property notes, and escalation",
"sort_order": 7,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [
{
"children": [
{
"children": [],
"extra": {
"body": "This final assessment draws 12 random questions from a bank of 20 covering all modules. You need 80% to pass. Review prior lessons if needed before starting.",
"content_kind": "text"
},
"id": "531cb685-455f-409c-8926-ca803df371bc",
"instructions": null,
"name": "Final assessment instructions",
"node_type": "content_step",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final assessment instructions",
"reference_media": [],
"sort_order": 0,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "The right product depends on the job, surface, soil, and instructions.",
"options": [
{
"id": "a",
"label": "Surface."
},
{
"id": "b",
"label": "Soil/stain type."
},
{
"id": "c",
"label": "Required result."
},
{
"id": "d",
"label": "Product label and safety instructions."
},
{
"id": "e",
"label": "Strongest smell."
}
],
"points": 2,
"prompt": "What should product choice be based on?",
"question_type": "multiple_select"
},
"id": "25bce579-57dd-47c6-b159-57315f4e7c8d",
"instructions": null,
"name": "Final: product choice basis",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: product choice basis",
"sort_order": 100,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"correct_answer": "a",
"explanation": "Grease needs a product designed to break down oils.",
"options": [
{
"id": "a",
"label": "Degreaser."
},
{
"id": "b",
"label": "Furniture polish."
},
{
"id": "c",
"label": "Toilet bowl cleaner."
},
{
"id": "d",
"label": "Air freshener."
}
],
"points": 1,
"prompt": "Which product type is usually best for greasy kitchen buildup?",
"question_type": "multiple_choice"
},
"id": "cecd87ce-51c1-47a2-923c-114b17d9da84",
"instructions": null,
"name": "Final: greasy kitchen buildup",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: greasy kitchen buildup",
"sort_order": 101,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "These combinations can create unsafe reactions or fumes.",
"options": [
{
"id": "a",
"label": "Bleach and ammonia."
},
{
"id": "b",
"label": "Bleach and vinegar."
},
{
"id": "c",
"label": "Bleach and toilet bowl cleaner."
},
{
"id": "d",
"label": "Unknown chemicals."
},
{
"id": "e",
"label": "Water and dish soap."
}
],
"points": 2,
"prompt": "Which chemical combinations should never be mixed?",
"question_type": "multiple_select"
},
"id": "8451fb9d-70a6-4818-bdad-ef2c753f543d",
"instructions": null,
"name": "Final: never mix",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: never mix",
"sort_order": 102,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"correct_answer": "b",
"explanation": "Unlabeled chemicals are unsafe.",
"options": [
{
"id": "a",
"label": "Use it if it smells familiar."
},
{
"id": "b",
"label": "Do not use it; report or replace it according to company policy."
},
{
"id": "c",
"label": "Mix it with water."
},
{
"id": "d",
"label": "Use it outside only."
}
],
"points": 1,
"prompt": "What should you do with an unlabeled spray bottle?",
"question_type": "multiple_choice"
},
"id": "f40f9df6-808f-4f49-9255-ce86afcd87f2",
"instructions": null,
"name": "Final: unlabeled spray bottle",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: unlabeled spray bottle",
"sort_order": 103,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"correct_answer": "a",
"explanation": "Visible soil should be removed before disinfecting.",
"options": [
{
"id": "a",
"label": "Clean the surface first."
},
{
"id": "b",
"label": "Spray air freshener."
},
{
"id": "c",
"label": "Wipe immediately with a dry towel."
},
{
"id": "d",
"label": "Mix products."
}
],
"points": 1,
"prompt": "What should usually happen before disinfecting a visibly dirty surface?",
"question_type": "multiple_choice"
},
"id": "c0c9c73f-bc72-40f2-8fa6-d3fbdfe0bc37",
"instructions": null,
"name": "Final: clean before disinfect",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: clean before disinfect",
"sort_order": 104,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"acceptable_answers": [
"dwell time",
"contact time",
"time product stays wet",
"time disinfectant stays wet",
"required wet time"
],
"explanation": "It is the required time the product must remain on the surface to work.",
"points": 1,
"prompt": "What does dwell time or contact time mean?",
"question_type": "fill_in_blank"
},
"id": "419afcf7-6cf7-428c-bac6-cddddb5624c9",
"instructions": null,
"name": "Final: dwell time definition",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: dwell time definition",
"sort_order": 105,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"correct_answer": "a",
"explanation": "The surface usually needs to remain wet for the label\u0027s contact time.",
"options": [
{
"id": "a",
"label": "The surface should stay wet for the required time."
},
{
"id": "b",
"label": "The surface should be wiped dry immediately."
},
{
"id": "c",
"label": "The product should be mixed with vinegar."
},
{
"id": "d",
"label": "The surface should be polished with oil."
}
],
"points": 1,
"prompt": "For disinfectants, what must usually happen during contact time?",
"question_type": "multiple_choice"
},
"id": "dee3bafb-048d-4456-a057-3fa42b50844b",
"instructions": null,
"name": "Final: disinfectant contact time",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: disinfectant contact time",
"sort_order": 106,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"correct_answer": "a",
"explanation": "Acidic products can etch or damage natural stone.",
"options": [
{
"id": "a",
"label": "Acidic cleaner."
},
{
"id": "b",
"label": "Stone-safe cleaner."
},
{
"id": "c",
"label": "Neutral pH cleaner."
},
{
"id": "d",
"label": "Clean water used carefully."
}
],
"points": 1,
"prompt": "Which cleaner type can damage natural stone?",
"question_type": "multiple_choice"
},
"id": "56181f50-c983-4320-8cf7-766ca8b3be7a",
"instructions": null,
"name": "Final: natural stone damage",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: natural stone damage",
"sort_order": 107,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "Correct product, dwell time, and the right tool reduce scrubbing.",
"options": [
{
"id": "a",
"label": "Correct bathroom cleaner."
},
{
"id": "b",
"label": "Safe dwell time."
},
{
"id": "c",
"label": "Suitable non-scratch pad."
},
{
"id": "d",
"label": "Detail brush where needed."
},
{
"id": "e",
"label": "Random chemical mixing."
}
],
"points": 2,
"prompt": "Which methods can save time on bathroom soap scum?",
"question_type": "multiple_select"
},
"id": "6f76f11d-0a72-43c9-8aa3-d6dccd646114",
"instructions": null,
"name": "Final: bathroom soap scum time savers",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: bathroom soap scum time savers",
"sort_order": 108,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"acceptable_answers": [
"enzyme",
"enzymatic",
"enzyme cleaner",
"enzymatic cleaner"
],
"explanation": "Enzyme cleaners help break down organic odor sources.",
"points": 1,
"prompt": "Which product is often useful for urine or organic odors?",
"question_type": "fill_in_blank"
},
"id": "92767e3f-7fe1-4a50-a00e-da2f2f489042",
"instructions": null,
"name": "Final: organic odor product",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: organic odor product",
"sort_order": 109,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "Different problems require different product families.",
"options": [
{
"id": "a",
"label": "grease \u2192 degreaser"
},
{
"id": "b",
"label": "hard water scale \u2192 descaler"
},
{
"id": "c",
"label": "glass smears \u2192 glass cleaner"
},
{
"id": "d",
"label": "organic odor \u2192 enzyme cleaner"
},
{
"id": "e",
"label": "germs \u2192 disinfectant"
}
],
"points": 3,
"prompt": "Select all correct problem-to-product matches.",
"question_type": "multiple_select"
},
"id": "285c2e84-ef69-4ba8-afa8-e7936fb024ad",
"instructions": null,
"name": "Final: problem to product",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: problem to product",
"sort_order": 110,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "This sequence uses dwell time and avoids cleaning the floor too early.",
"options": [
{
"id": "a",
"label": "Put on PPE."
},
{
"id": "b",
"label": "Apply toilet/shower products."
},
{
"id": "c",
"label": "Let products dwell while cleaning mirror/counter/restocking."
},
{
"id": "d",
"label": "Return to scrub/wipe treated areas."
},
{
"id": "e",
"label": "Mop floor last."
}
],
"points": 3,
"prompt": "Which steps should be completed BEFORE mopping the floor last?",
"question_type": "multiple_select"
},
"id": "8e203364-625e-463f-a164-6d5cd0f73890",
"instructions": null,
"name": "Final: bathroom workflow",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: bathroom workflow",
"sort_order": 111,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c"
],
"explanation": "Stainless needs suitable product, light use, and correct wiping.",
"options": [
{
"id": "a",
"label": "Use stainless-safe product sparingly."
},
{
"id": "b",
"label": "Wipe with the grain."
},
{
"id": "c",
"label": "Too much product can cause streaks."
},
{
"id": "d",
"label": "Abrasive powder is always best."
},
{
"id": "e",
"label": "Toilet bowl cleaner is safe for stainless appliances."
}
],
"points": 2,
"prompt": "Which statements about stainless steel are correct?",
"question_type": "multiple_select"
},
"id": "4afcaef4-d441-4c63-bba6-40768e496d3a",
"instructions": null,
"name": "Final: stainless steel",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: stainless steel",
"sort_order": 112,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"correct_answer": "a",
"explanation": "Natural stone is easily damaged by acidic products.",
"options": [
{
"id": "a",
"label": "Check property notes and use only approved stone-safe products."
},
{
"id": "b",
"label": "Use vinegar first."
},
{
"id": "c",
"label": "Use strongest acid available."
},
{
"id": "d",
"label": "Mix descaler with bleach."
}
],
"points": 1,
"prompt": "What should be done before using a descaler on marble or travertine?",
"question_type": "multiple_choice"
},
"id": "49da147b-c63b-4231-bd36-3c491079b110",
"instructions": null,
"name": "Final: descaler on marble",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: descaler on marble",
"sort_order": 113,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d"
],
"explanation": "Odor control starts with source removal.",
"options": [
{
"id": "a",
"label": "Find the odor source."
},
{
"id": "b",
"label": "Remove trash, food, wet linens, or source material."
},
{
"id": "c",
"label": "Clean the source."
},
{
"id": "d",
"label": "Use approved odor neutralizer if needed."
},
{
"id": "e",
"label": "Spray heavy fragrance without finding the source."
}
],
"points": 2,
"prompt": "Which are good odor-control steps?",
"question_type": "multiple_select"
},
"id": "54bc93c2-4bb4-4c8a-a2bc-bdf28bb472e7",
"instructions": null,
"name": "Final: odor control steps",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: odor control steps",
"sort_order": 114,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "Escalate when safety, damage, or guest-readiness risk exists.",
"options": [
{
"id": "a",
"label": "Unknown surface."
},
{
"id": "b",
"label": "Unlabeled product."
},
{
"id": "c",
"label": "Blood or bodily fluid."
},
{
"id": "d",
"label": "Persistent odor."
},
{
"id": "e",
"label": "Product may damage surface."
},
{
"id": "f",
"label": "Clear approved product and normal surface."
}
],
"points": 2,
"prompt": "Which are signs a cleaner should escalate instead of experimenting?",
"question_type": "multiple_select"
},
"id": "998df5c1-60cf-434f-bb30-01ef2cae9542",
"instructions": null,
"name": "Final: escalation signs",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: escalation signs",
"sort_order": 115,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"all_correct_required": true,
"correct_answers": [
"a",
"b",
"c",
"d",
"e"
],
"explanation": "Small tools help products work better and reduce rework.",
"options": [
{
"id": "a",
"label": "Detail brush."
},
{
"id": "b",
"label": "Grout brush."
},
{
"id": "c",
"label": "Squeegee."
},
{
"id": "d",
"label": "Vacuum crevice tool."
},
{
"id": "e",
"label": "Glass cloth."
},
{
"id": "f",
"label": "Unlabeled chemical."
}
],
"points": 2,
"prompt": "Which small tools can save time with product use?",
"question_type": "multiple_select"
},
"id": "8e46157a-7e42-4b1f-b5d8-725968758243",
"instructions": null,
"name": "Final: time-saving tools",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: time-saving tools",
"sort_order": 116,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"binary_labels": [
"True",
"False"
],
"correct_answer": "false",
"explanation": "Fragrance does not prove cleanliness and may cause guest complaints.",
"points": 1,
"prompt": "True or false: Strong fragrance proves that a room is clean.",
"question_type": "binary"
},
"id": "3d7388f1-4f88-4cab-be41-e240531aa5a1",
"instructions": null,
"name": "Final: fragrance proves clean",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: fragrance proves clean",
"sort_order": 117,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"max_length": 1000,
"points": 3,
"prompt": "Scenario: A cleaner finds heavy hard-water buildup around a faucet in a bathroom with natural stone countertops. What should they do?",
"question_type": "long_form",
"requires_review": true,
"rubric": "A strong answer should mention checking property notes, avoiding acidic descaler unless approved, protecting natural stone, using a surface-safe method, using a detail brush where appropriate, and reporting if unsure."
},
"id": "458a4295-6bea-47ad-933b-2715581bd82f",
"instructions": null,
"name": "Final: hard-water buildup on stone",
"node_type": "question",
"parent_node_id": "156f8fa3-58a9-40bc-9338-64c4b80fe7e4",
"path_text": "The Right Products and Chemicals for the Job \u2014 Time-Saving Cleaning Remedies/Final assessment/Right Products and Chemicals Final Assessment/Final: hard-water buildup on stone",
"sort_order": 118,
"source_node_id": null,
"training_version_id": "81f9ded7-d205-438a-bda3-c8d7b795d647"
},
{
"children": [],
"extra": {
"max_length": 1000,
"points": 3,
"prompt": "Scenario: A stovetop has greasy buildup, the microwave has dried splatter, and the shower has soap scum. Explain a time-saving sequence using the right products.",
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Program settings
Scoring, compliance rules, quiz timing, and how learners move through this program.