What is the field team's main role in house tech troubleshooting?
●
Safe triage, basic checks, documentation, and escalation
Your answer
Correct
○
Factory reset everything immediately
○
Change owner accounts
○
Give guests admin passwords
Correct
· 1.0 / 1.0 points
Which actions should not be done unless authorized?
●
Factory reset a smart lock
Your answer
Correct
●
Change WiFi password
Your answer
Correct
●
Delete access codes
Your answer
Correct
●
Subscribe to paid TV services
Your answer
Correct
○
Check whether a TV is on the wrong input
Correct
· 2.0 / 2.0 points
What should staff do after basic safe checks if the issue is device-specific?
●
Open the exact device/problem reference guide.
Your answer
Correct
○
Factory reset the device.
○
Guess from memory.
○
Tell the guest nothing can be done.
Correct
· 1.0 / 1.0 points
Which information should be captured before escalation?
●
Device brand/model if known.
Your answer
Correct
●
Exact error message or screen.
Your answer
Correct
●
What steps were tried.
Your answer
Correct
●
Guest impact.
Your answer
Correct
●
Photos/screenshots where useful.
Your answer
Correct
○
A vague note saying "broken."
Correct
· 2.0 / 2.0 points
Which are safe first checks for a WiFi issue?
●
Confirm network name and password
Your answer
Correct
●
Check router/modem power
Your answer
Correct
●
Check loose cables
Your answer
Correct
●
Check whether other devices connect
Your answer
Correct
○
Press factory reset immediately
Correct
· 2.0 / 2.0 points
What should staff avoid unless specifically authorized?
●
Pressing reset/factory reset buttons
Your answer
Correct
○
Checking the WiFi name
○
Checking the router power
○
Looking at property notes
Correct
· 1.0 / 1.0 points
A TV says "No Signal." What is a likely cause?
●
Wrong input/source or disconnected HDMI device
Your answer
Correct
○
Dirty floor
○
Low toilet paper
○
Pool chemicals
Correct
· 1.0 / 1.0 points
Which are basic TV troubleshooting checks?
●
Power
Your answer
Correct
●
Remote batteries
Your answer
Correct
●
Correct input/source
Your answer
Correct
●
HDMI cable
Your answer
Correct
●
Streaming device power
Your answer
Correct
○
Change owner account email
Correct
· 2.0 / 2.0 points
Which are common Roku issue causes?
●
Wrong TV input
Your answer
Correct
●
Roku not powered
Your answer
Correct
●
Remote batteries dead
Your answer
Correct
●
Roku not connected to WiFi
Your answer
Correct
●
Guest trying wrong remote
Your answer
Correct
○
Dirty bathroom mirror
Correct
· 2.0 / 2.0 points
A guest says the remote suddenly stopped working after it fell on the floor. What should you ask them to check first?
●
Open the battery compartment and confirm the batteries are installed firmly and facing the correct direction.
Your answer
Correct
○
Factory reset the TV.
○
Buy a new streaming subscription.
○
Change the WiFi password.
Correct
· 1.0 / 1.0 points
Which battery check is correct?
●
The flat end of the battery usually touches the spring, and the + / - symbols should match the remote markings.
Your answer
Correct
○
Batteries can face any direction.
○
One battery is usually enough.
○
Battery covers must be thrown away if loose.
Correct
· 1.0 / 1.0 points
Which smart lock actions should not be done unless authorized?
●
Share master/admin code
Your answer
Correct
●
Factory reset lock
Your answer
Correct
●
Delete all codes
Your answer
Correct
●
Add personal account
Your answer
Correct
○
Confirm guest is using correct code
Correct
· 2.0 / 2.0 points
A guest cannot enter because the lock code does not work. What should staff do first?
●
Confirm property, guest, code, date/time window, and escalate if access is affected
Your answer
Correct
○
Delete all codes
○
Factory reset the lock
○
Tell the guest to force the door
Correct
· 1.0 / 1.0 points
Which tech issues should be escalated quickly?
●
Guest cannot access property
Your answer
Correct
●
Lock code does not work
Your answer
Correct
●
WiFi is down
Your answer
Correct
○
Factory reset may be needed
Correct
○
Paid subscription/account issue
Correct
○
TV remote was found working
Incorrect
· 0 / 2.0 points
Explanation: Guest access, WiFi, account, and security issues need escalation.
What should a good tech report include?
●
Device type/brand
Your answer
Correct
●
What was reported
Your answer
Correct
●
What was checked
Your answer
Correct
●
Results of each step
Your answer
Correct
●
Urgency
Your answer
Correct
○
"Broken" only
Correct
· 2.0 / 2.0 points
Which are common Roku issue causes?
●
Wrong input
Your answer
Correct
●
Roku not powered
Your answer
Correct
●
Remote batteries dead
Your answer
Correct
●
WiFi disconnected
Your answer
Correct
○
App/account issue
Correct
Incorrect
· 0 / 2.0 points
Explanation: Roku issues are often power, input, remote, network, or account related.
Which actions should field staff avoid with Ring, Blink, Arlo, or other security cameras unless authorized?
●
Factory reset device
Your answer
Correct
●
Delete device from owner account
Your answer
Correct
●
Change owner account credentials
Your answer
Correct
●
Disable recording/security settings
Your answer
Correct
○
Check whether the camera is physically present and powered
Correct
· 2.0 / 2.0 points
Scenario: Guest says WiFi is not working. Write the safe first checks you would perform before escalating.
Your answer: Check power to router
Other devicess can connect
Pending human review
· 0 / 3.0 points
Amazon Fire TV Stick and Roku problems often start with which basic checks?
●
Correct TV input/source
Your answer
Correct
●
Streaming device power
Your answer
Correct
●
Remote batteries
Your answer
Correct
●
WiFi connection
Your answer
Correct
●
HDMI connection
Your answer
Correct
○
Buying a new subscription immediately
Correct
· 2.0 / 2.0 points
Which are safe first checks for WiFi issues?
●
Confirm WiFi name/password
Your answer
Correct
●
Check router/modem power
Your answer
Correct
●
Check loose cables
Your answer
Correct
●
Check whether other devices connect
Your answer
Correct
○
Press factory reset button
Correct
· 2.0 / 2.0 points
A cleaner finds the router unplugged. What is the best first action?
●
Plug it back in if safe, wait for restart, test, and document
Your answer
Correct
○
Factory reset it
○
Throw it away
○
Change the WiFi name
Correct
· 1.0 / 1.0 points
Scenario: A lock code does not work for a guest arriving now. What should you avoid doing and what should you report?
Your answer: There is usually a reset option for the lock like pressing the checkmark then entering the code again
Assuming there is power to the lock
Pending human review
· 0 / 3.0 points
Which statement best reflects this course?
●
Simple safe checks first, risky account/security changes only with authorization
Your answer
Correct
○
Always factory reset first
○
Never document tech issues
○
Share all admin credentials with guests
Correct
· 1.0 / 1.0 points
