Programs created here can be enabled for individual tenants. Requires Indigo master-admin API support.
This short course teaches field staff how to interact with guests professionally during vacation rental operations. It explains why guest interaction matters, how to handle common guest encounters, what to say and not say, when to escalate to a manager, and how to protect the guest experience while staying within role boundaries.
A short practical training course and extensive reference library for troubleshooting common vacation rental house tech problems. Covers WiFi, routers, TVs, Roku, Amazon Fire TV Stick, remotes, streaming devices, smart locks, Ring doorbells, Ring cameras, Blink cameras, Arlo cameras, and basic escalation. Designed for field staff and PMs who need to get guests unstuck quickly without making unsafe or unauthorized account/security changes.
This course teaches PMs and operations managers how to recruit, screen, interview, onboard, and train cleaners for vacation rental cleaning operations. It covers both employee and independent-contractor style arrangements, including per-clean expectations, screening for reliability, setting service standards, onboarding without confusion, early quality review, and avoiding common operational and classification mistakes.
This course teaches cleaners, inspectors, and property managers a generic step-by-step cleaning SOP (Standard Operating Procedure) for vacation rental turnovers. It covers pool homes, condos, and townhouses, with a clear distinction between the minimum guest-ready turnover clean and periodic deep cleaning. It explains how to work efficiently within short same-day turnaround windows while maintaining standards, reporting issues, and protecting the guest experience.
This course teaches cleaners, inspectors, and property managers which equipment, tools, products, and safety items are needed to complete a professional vacation rental turnover. It covers standard cleaning kits, room-specific tools, safe chemical handling, PPE, equipment maintenance, and property-specific equipment requirements.
This training explains general cleaning-product selection for vacation rental operations. Always follow the product label, Safety Data Sheet, company-approved product list, property notes, and local regulations. Do not mix cleaning chemicals. Do not use unknown or unlabeled chemicals. Stop and ask a manager if a surface, chemical, stain, odor, or contamination issue is unclear. This course teaches cleaners and property managers how to choose the correct cleaning products for vacation rental turnovers. It covers surface compatibility, disinfectants, degreasers, descalers, enzyme cleaners, glass cleaners, bathroom products, kitchen products, floor products, outdoor products, stain treatment, odor control, and practical time-saving remedies that reduce scrubbing and rework.